Herrin-Gear INFINITI

I’m not satisfied with this dealership at all. My car still suppose to be under warranty. My mileage is under 50,000. I brought my car in because a light came on in the dash & they supposedly ran My car still suppose to be under warranty. My mileage is under 50,000. I brought my car in because a light came on in the dash & they supposedly ran a diagnostic. They said the reason the light was on was because the camera was out of adjustment. They say the reason the camera was out of adjustment was because the bracket was bent. Then said for the bracket to be bent, it had to be something I done so my warranty isn’t/wasn’t going to cover it. After they so called changed the fixed bracket, I asked for the bracket back that supposedly be bent that they took off/replaced. After getting the bracket back & reviewing it, I seen no signs of the bracket being bent. This dealership just beat me out of $967.63 for something that supposed to be under warranty. I told them that the light came on after washing the car which it did. If washing a car can bend a bracket that’s behind the fascia then they need to stop producing this type of car. Today is Friday & everything is closed right now so I’m calling the Business Bureau first thing Monday morning to let them know what went on & show them the part that supposedly be bent. More

Customer service is top notch! They made buying easy and stress free. We will definitely purchase from this company again in the future! They made buying easy and stress free. We will definitely purchase from this company again in the future! More

The service was excellent, Jerry took care of everything and had Mr. Willie bring me to work and pick me up and had Mr. Willie bring me to work and pick me up More

The guys there are amazing. They make sure everything is taken care of with my car. Always educating me on how to take care of my car. They make sure everything is taken care of with my car. Always educating me on how to take care of my car. More

They’re okay just hard to get them to answer their phone calls and even return their calls! calls and even return their calls! More

i have been using HERRIN GEAR for many years and many vehicle purchases... Reed, Shannon, Lee, Trish have always been great ! Service after sale keeps me coming back trade after trade... They are what y vehicle purchases... Reed, Shannon, Lee, Trish have always been great ! Service after sale keeps me coming back trade after trade... They are what you want in a Dealership !!!!!! More

Excellent experience and great customer service. Everyone was friendly and eager to meet my needs. Everyone was friendly and eager to meet my needs. More

Seems to have a problem with providing loaner cars to out of town customers while their car is being serviced. of town customers while their car is being serviced. More

Great service, everyone was very helpful in making sure we got the maintenance services we requested. we got the maintenance services we requested. More

The staff stay in touch with me daily before my vehicle arrive by phone and email. Enjoyed my salesman Randy Ivy. Easy check out the finance on electric forms board arrive by phone and email. Enjoyed my salesman Randy Ivy. Easy check out the finance on electric forms board More