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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
855 Reviews
Call Dealership (601) 354-4821
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1685 High Street

Jackson , MS

39202

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Showing 855 reviews

December 09, 2022

Customer service was great. Everyone was nice and friendly. Fast and efficient work. Very fast service More

by sharayne_walton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Quency Coleman, Ricara McLaurin
Report | Print
Dec 13, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

December 05, 2022

I would not recommend RANDY IVY too anyone he is so unprofessional he didn’t try too reach out too me at all during the application process for the vehicle I was interested in purchasing I was the one More

by gibsonlekita34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randy Ivy
Report | Print
Jan 21, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Randy and our sales department. At Herrin-Gear it is our goal to meet, but hopefully exceed expectation with every interaction. I am afraid we fell far short of our goal and promise. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would love to assist in anyway possible, please feel free to contact me direct by calling 601-985-3304 or by email at shanehan.westphal@herrin-gear.com. I will also attempt to contact you. We appreciate your business and hope you have a great rest of your week.

December 04, 2022

Very professional, responsive and prompt with service. Randy Walker is an excellent service manager and I would highly recommend. More

by Prooks0107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker, Peter Akiwale
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Dec 07, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

December 04, 2022

Wonderful service, amazing employees, very satisfied. great dealership will definitely be back for my next car! More

by dannyandsissy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Ivy, Terrance Burnett, Lathario Barnes, Troy Morrison, Deidra Estes, Jessica Waller, Nathaniel Armstrong
Report | Print
Dec 07, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

December 01, 2022

I love the friendly staff ! They try to go the extra mile to help customers. It’s easy to want to keep coming back & referring others to check them out. More

by hortoniam
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Randy Ivy, Nathaniel Armstrong
Report | Print
Dec 03, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

November 30, 2022

The service on my vehicle was great but when I am asked to get my vehicle washed, I was very disappointed to see the finish product. Bugs still on the windshield and tires were still dirty as well. I could More

by Wma8985582@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Everson , Tricia Glaze
Report | Print
Dec 03, 2022 -

Herrin-Gear INFINITI responded

Hi there; we're happy to hear that your experience with the service team was a positive one. We strive for 100% satisfaction and are saddened to hear this was not the case. Thank you for bringing this to our attention. If there is anything we can do to help, please reach out to us, and we'd be happy to discuss it!

Dec 03, 2022 -

Wma8985582@comcast.net responded

My service manager has reached out to me to correct the issue. Thank you for reaching out to me.

November 29, 2022

My experience with the service department went very well. I was satisfied with the service I received. More

by wlmcafee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers
Report | Print
Nov 30, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

November 23, 2022

I always receive great, quality service when I go in to get my car serviced. More

by RobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
Report | Print
Nov 30, 2022 -

Herrin-Gear INFINITI responded

Hey Rob, thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

November 23, 2022

Great quality customer service and job satisfaction at this dealership each and every time I come in. More

by RobH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
Report | Print
Nov 30, 2022 -

Herrin-Gear INFINITI responded

Hey RobH, thanks for the 5-star review. It was a pleasure working with you. We hope to see you again!

November 16, 2022

Brought car in for routine maintenance. They were very short handed but you wouldn't know that by the fast, courteous service I received. It was all hands on deck to make my customer serv More

by cfayebell67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Ricara McLaurin
Report | Print
Nov 18, 2022 -

Herrin-Gear INFINITI responded

We're happy to hear you had a positive experience with the team! Thank you for your business, we hope to see you again in the future!

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