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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
4.7
855 Reviews
Call Dealership (601) 354-4821
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1685 High Street

Jackson , MS

39202

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Showing 855 reviews

January 19, 2023

Friendly,knowledgeable,caring, the consultant was knowledgeable about the work that was to be completed on my car. More

by johart2117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricara McLaurin
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Jan 25, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Ricara McLaurin and our INFINITI Service Department. Your kind words are so appreciated and we will certainly share them with Ricara and the entire service team. At Herrin-Gear it is our goal to exceed expectation with every interaction. Team members like Ricara make this possible. If any of our team can ever assist please do not hesitate to reach out. We appreciate your business and hope to see you again very soon!

January 18, 2023

Tricia did a good job of explaining needed repairs, and was flexible on delaying the issues we could wait until latter to address. Overall the service was great. More

by frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze
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Jan 21, 2023 -

Herrin-Gear INFINITI responded

Thank you for taking the time to rate and review your experience with Tricia and our service center. At Herrin-Gear it is our goal to meet, but hopefully exceed expectation with every interaction. Based on the overall star rating of the review, I am afraid we fell far short of our goal and promise. My name is Shanehan Westphal, General Manager of Herrin-Gear INFINITI. I would love to assist in anyway possible, please feel free to contact me direct by calling 601-985-3304 or by email at shanehan.westphal@herrin-gear.com. I will also attempt to contact you. We appreciate your business and hope you have a great rest of your week.

January 12, 2023

James and Tricia are just "One Call Away". They are my peoples (LOL). Excellent services. Bring my car in dirty and leave out clean. :) More

by LouisCynthia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Ayers, Tricia Glaze
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Jan 18, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, and we hope to see you again!

January 10, 2023

The representative was very nice and knowledgeable about our needs, she made sure we were waited on in a timely manner 👍🏾 More

by mzgreenacres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tricia Glaze, Quency Coleman, Taryn Williams
Report | Print
Jan 17, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, and we hope to see you again!

January 05, 2023

Everyone was helpful and the salesperson {Nathaniel Armstrong} was able to help me find what I needed. More

by alw386
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Armstrong
Report | Print
Jan 06, 2023 -

Herrin-Gear INFINITI responded

Thanks for the positive review! It was a pleasure working with you and we hope to see you again! If there is anything we can do to help further, please don't hesitate to reach out.

December 30, 2022

Excellent, timely and efficient service given for my services required during my visit to the dealership. More

by Stapleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Walker
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Jan 04, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

December 30, 2022

On the day I went to the dealership to pick up my car, everyone was helpful and nice and made the purchasing process easy. More

by Lynncherri
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Chambers, Lathario Barnes
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Jan 04, 2023 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

December 21, 2022

Randy Walker has taken exceptional care of us for many years. He’s the main reason we keep coming back for service. More

by gharper1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Walker
Report | Print
December 19, 2022

The entire process of purchasing the vehicle was made easy by the friendly and capable staff at Herrin-Gear INFINITI. More

by Trey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Gray, Antonio Chambers, Randy Ivy
Report | Print
December 13, 2022

The service is always prompt and they provide great feedback for the care and maintenance of my vehicle. More

by bwatt299
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Dec 15, 2022 -

Herrin-Gear INFINITI responded

Thanks for the 5-star review! It was a pleasure working with you, we hope to see you again! Thank you for your business!

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