Herrin-Gear INFINITI

Herrin-Gear INFINITI responded

Katrina, thank you so much for the 5-star service review and for your incredible loyalty to Herrin-Gear INFINITI in Jackson, Mississippi. We’re honored to have earned your trust over the years. Patrick truly exemplifies what outstanding service looks like—professional, consistent, and genuinely caring—and we’re proud to have him on our service team. Your kind words mean a great deal to us, and we look forward to continuing to take excellent care of you and your INFINITI for many years to come. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you for the enthusiastic 5-star review and for choosing Herrin-Gear INFINITI in Jackson, Mississippi. We truly appreciate the kind words and are glad our service team delivered the great, consistent service you expect. Our advisors and technicians take pride in being professional, attentive, and focused on taking excellent care of every guest and every vehicle. We look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you, Shundra, for the 5-star service review and for continuing to choose Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad you noticed the cleanliness of our service department and the knowledge of our service advisors. Our team works hard to maintain a welcoming environment and to offer helpful savings and service options whenever possible to add value for our guests. We truly appreciate your feedback and look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you for taking the time to share your feedback, Roderick. We're truly sorry that this visit did not meet expectations, especially during the Christmas holiday. You are absolutely right clear communication and attention to detail are critical, and we fell short in this instance. I'm really happy that our Service Manager, Tricia Glaze, has already connected with you and appreciates the opportunity to listen and address your concerns. Jerry is typically dependable and customer-focused, and while he was out for the holidays, our team should have ensured seamless follow-through. We take your feedback seriously and are slowing things down internally to double-check communication and vehicle readiness so this does not happen again. Thank you for your honesty and for allowing us the chance to improve. We value your trust and look forward to providing a smoother, more reliable service experience next time at Herrin-Gear INFINITI in Jackson, Mississippi Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you, Norris, for the 5-star service review and for choosing Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad to hear everything met your expectations—from the service and pricing to the minimal wait time. Our service team works hard to provide efficient, professional care, and it’s great to know that came through during your visit. We truly appreciate your business and look forward to assisting you again in the future. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you for the 5-star service review and for choosing Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad to hear Mike made such a positive impression—his professionalism, courtesy, and attention to detail truly reflect the standards we strive for in our service department. We appreciate your trust in our team and look forward to taking care of your INFINITI again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you, Ernie, for the wonderful 5-star review! We’re thrilled to hear that you’ve continued to enjoy your vehicle purchased from us in 2023 and that your recent service visit here at Herrin-Gear INFINITI in Jackson, Mississippi was another great experience. Knowing you would recommend us to family and friends means more than you know—that level of trust is exactly what we work to earn every day. We appreciate you being part of the Herrin-Gear INFINITI family and look forward to serving you for many more miles ahead. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you so much for sharing this incredible 5-star sales review! We’re thrilled to hear that your experience at Herrin-Gear INFINITI was the best you’ve ever had — that means everything to us. Mike will be grateful for your kind words. His professionalism, care, and commitment to customers are a big part of what makes our team strong, and knowing he made your visit exceptional is wonderful to hear. Your recommendation is the highest compliment we can receive, and we truly appreciate you spreading the word. We’re grateful you chose us here in Jackson, Mississippi, and we look forward to serving you again whenever the road brings you back our way. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you so much for the wonderful 5-star service review, Mary! We’re thrilled to hear that your visit to Herrin-Gear INFINITI in Jackson, Mississippi was another timely, smooth, and well-communicated experience. Jerry and Tricia will be delighted to know their professionalism and care once again made a positive impact. They both take great pride in providing friendly, efficient service, and feedback like yours reinforces the standard we strive for every day. We truly appreciate your continued trust and are always here to keep your INFINITI running at its best. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

Herrin-Gear INFINITI responded

Thank you so much for your wonderful review! We're grateful you chose Herrin-Gear INFINITI in Jackson, Mississippi for your service needs, and thrilled to hear how well Jerry Jones took care of you. Jerry is known for his professionalism, attention to detail, and genuine care for our guests, and it's great to see his efforts reflected in your experience. I'm especially glad our vehicle delivery service helped make your day easier while you were at work convenience and customer care are exactly what we strive to deliver. We'll be sure to share your kind words with Jerry and our entire service team. We appreciate you and look forward to serving you again! Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares