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Herrin-Gear INFINITI

Jackson , MS

Overview
Reviews
Vehicles
4.8
911 Reviews
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1685 High Street

Jackson , MS

39202

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Showing 911 reviews

February 23, 2026

The service department took great care of me and my vehicle. Patrick was very helpful and knowledgeable of what I needed done. I look forward to working with him again. More

by Peggy Lofton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
February 21, 2026

Not enough service advisors. I came in for an oil change and tire rotation that took 2 hours and had to keep asking if my car was ready. One poor guy working. One guy kept aski More

by Lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember
Report | Print
February 10, 2026

Quick and reliable customer service; Kept me very informed about the statis and process of my vehicle service. More

by Rashard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jones and Valerie
Report | Print
Feb 14, 2026 -

Herrin-Gear INFINITI responded

Rashard, thank you for the outstanding 5-star service review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and thank you for taking the time to share such detailed feedback. We’re glad to hear your experience was quick, reliable, and that you were kept well informed throughout the entire service process. Clear communication, transparency, and quality workmanship are extremely important to us. Thank you for recognizing Jerry Jones and Valerie for their professionalism and dedication. Your perfect scores for price transparency, workmanship, service time, and communication mean a great deal to our entire team. Thank you again for your trust — we look forward to serving you again! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

February 03, 2026

My experience with Christopher was satisfying. He was knowledgeable, friendly, and professional Great purchasing experience. More

by Ann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Lewis
Report | Print
Feb 07, 2026 -

Herrin-Gear INFINITI responded

Ann, thank you for the 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we’re glad to hear your experience with Christopher was so positive. His knowledge, friendly approach, and professionalism are exactly what we strive to deliver, and we’re happy to know he helped make your purchasing experience a great one. Thank you again for your business, and we look forward to assisting you again in the future! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

January 31, 2026

Jerry does a wonderful job. He is always helpful in answering all of my questions More

by valerierbuie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Jones
Report | Print
Feb 05, 2026 -

Herrin-Gear INFINITI responded

Valerie, thank you for the 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and thank you for recognizing Jerry Jones. Jerry is known for being dependable, easy to talk to, and always willing to take the time to answer questions and we're glad he provided the helpful, professional experience you deserve. Thank you again for your continued trust in our Service Team. We look forward to assisting you again at your next visit! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

January 29, 2026

My experience on December 29, 2025 did not meet my expectations. I experienced longer wait time and my issue I inquired about was not addressed. More

by MachelJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlancia
Report | Print
Feb 03, 2026 -

Herrin-Gear INFINITI responded

Machel, thank you for taking the time to leave us a review. We sincerely apologize that your visit on December 29, 2025 did not meet your expectations. A longer-than-expected wait time is frustrating, and more importantly, your concern should have been addressed while you were here. That is not the level of service we aim to provide at Herrin-Gear INFINITI Service in Jackson, Mississippi. We appreciate you bringing this to our attention, and we would welcome the opportunity to make this right. If you’re willing, please contact our Service Department directly so we can review your visit, ensure your original concern is properly handled, and improve the experience moving forward. Thank you again for your feedback — it helps us get better. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

January 24, 2026

Jerry and the fellows in Service always do a good job. Thank you, all so very much! More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry
Report | Print
Jan 30, 2026 -

Herrin-Gear INFINITI responded

Martin, thank you for the 5-star review! We truly appreciate you trusting Herrin-Gear INFINITI Service in Jackson, Mississippi, and we’re grateful for your continued support. Jerry Jones and our entire Service Team take great pride in providing consistent, professional care — and it means a lot to hear that they always do a good job for you. Thank you again for the kind words and for allowing us to serve you. We look forward to seeing you next time! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares.

January 17, 2026

Patrick is always helpful and professional at all times. He's the best service associated I have had in the 30 years of me buying my 3 infiniti. More

by harriskatrina85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Stephenson
Report | Print
Jan 18, 2026 -

Herrin-Gear INFINITI responded

Katrina, thank you so much for the 5-star service review and for your incredible loyalty to Herrin-Gear INFINITI in Jackson, Mississippi. We’re honored to have earned your trust over the years. Patrick truly exemplifies what outstanding service looks like—professional, consistent, and genuinely caring—and we’re proud to have him on our service team. Your kind words mean a great deal to us, and we look forward to continuing to take excellent care of you and your INFINITI for many years to come. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX50 QX55 QX60 QX70 QX80 #HGCares

January 10, 2026

Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Great service! Grea More

by bluujay1914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa
Report | Print
Jan 17, 2026 -

Herrin-Gear INFINITI responded

Thank you for the enthusiastic 5-star review and for choosing Herrin-Gear INFINITI in Jackson, Mississippi. We truly appreciate the kind words and are glad our service team delivered the great, consistent service you expect. Our advisors and technicians take pride in being professional, attentive, and focused on taking excellent care of every guest and every vehicle. We look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

January 08, 2026

It's always clean. Most of the reps are knowledgeable and they do try to offer many discounts to help customers save money. More

by tradershundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlancia
Report | Print
Jan 10, 2026 -

Herrin-Gear INFINITI responded

Thank you, Shundra, for the 5-star service review and for continuing to choose Herrin-Gear INFINITI in Jackson, Mississippi. We’re glad you noticed the cleanliness of our service department and the knowledge of our service advisors. Our team works hard to maintain a welcoming environment and to offer helpful savings and service options whenever possible to add value for our guests. We truly appreciate your feedback and look forward to serving you again. Home of the Certified INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX70 QX80 #HGCares

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