Herman Cook Volkswagen

Mostly smooth and pleasant experience buying a used Volkswagen from Herman Cook VW. Annie was helpful and low pressure. Only hiccup was their attempt to force to purchase a pre installed aftermarket se Volkswagen from Herman Cook VW. Annie was helpful and low pressure. Only hiccup was their attempt to force to purchase a pre installed aftermarket security device which we fortunately for not want to pay for and want removed from the car professionally. We succeeded in dropping it from the price but they claim their supplier must do the removal. I got it in writing that they will do it when the supplier visits, but it will be a hassle for me. It's disappointing that dealerships are still pulling this surprise.... I fell for it 30 years ago at a Toyota dealer and will never be suckered again. More

Ricardo was very nice and helpful, service was done exactly when he said it would be. We felt very taken care of. exactly when he said it would be. We felt very taken care of. More

Always appreciate the great service which is why we continue to do our services at the dealership. Fair pricing, always an enjoyable experience! continue to do our services at the dealership. Fair pricing, always an enjoyable experience! More

They always get me in quickly and are very courteous. My car was finished in less time than quoted. I would highly recommend them My car was finished in less time than quoted. I would highly recommend them More

Took vehicle in for recall and service provided quickly and done satisfactorily. I will use the service department agin. and done satisfactorily. I will use the service department agin. More

Overall quality of service was good. Car was brought in for oil change. Inspection discovered coolant leak caused by defective head gasket. Was informed required repair would be covered Car was brought in for oil change. Inspection discovered coolant leak caused by defective head gasket. Was informed required repair would be covered by warranty and was offered courtesy car for duration of work. When engine work was complete, I was informed that another unrelated issue was discovered during “completion of inspection. I declined to have that repair completed as it was not a warranty repair. I was then advised that they would call me when the car was buttoned up and washed. Three hours later I called back to find out what was going on and I was told the car had not yet been washed and was asked to delay pick up until the next day. Around 10 the next day we had to call again to inquire about the status and were told the car was ready for pick up. Once arriving at the dealership we were asked to wait as the car was still being washed. Some 30 minutes later we were told the car was ready. When we got to the car it was wet, there were grease marks on and around the hood of the vehicle and there was still brake dust on all four wheels. It appeared that the car was hosed off but not washed. Several days later we were contacted by the maintenance team and asked to bring the car back for an inspection that was required due to the repair that was performed. We were unable to get the car up to the dealership in a timely manner so the dealership said they would arrange for a technician to come to us for the inspection. We were told that once the technician had been assigned, they would call to coordinate the schedule. The technician showed up at our home the next morning without any coordination. Luckily the car was in the driveway and the technician was able to complete his inspection. More

Dropped my car via AAA and Ricardo contacted me and let me know they were on it Few hours later I received a call to come pick up the car as it was ready! Fast, efficient and friendly Nice job Ricar me know they were on it Few hours later I received a call to come pick up the car as it was ready! Fast, efficient and friendly Nice job Ricardo! More

Everyone was very helpful and personable from start to finish. Franklin went out of his way to make my leasing experience easy. finish. Franklin went out of his way to make my leasing experience easy. More

Very mediocre service due to lack of professionalism, nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the o nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the only reason I returned is the proximity to my house More

It was a very good experience, I highly recommend Herman Cook for your next VW. Cook for your next VW. More