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Herman Cook Volkswagen

Encinitas, CA

Overview
Employees
Reviews
Vehicles
4.8
160 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest. Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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1435 Encinitas Blvd.

Encinitas, CA

92024

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Showing 160 reviews

June 29, 2026

Always a great Customer Service. Very accommodating and always feel like we’re well cared for I know our vehicle is in good hands with Herman Cook. More

by SKEVERETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Herman Cook Volkswagen responded

How wonderful to hear our team makes you feel so well cared for each time. Eric will be glad to know your Tiguan is in trusted hands. Thank you for choosing us for your Volkswagen service.

June 29, 2026

Alan has been the most helpful with my 2 cars both in service and repairs More

by NBERLINGUETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Joslin
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Jun 29, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your feedback. We’re glad our service team could assist with both of your vehicles. Please let us know if your Volkswagen Jetta needs anything else.

June 29, 2026

Since my car has less than 20,000 miles I feel like this should’ve been under warranty. More

by Mariela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 28, 2026

The Service Dept is always taking care of business, my 2015 TDI Passat runs better every time I get it back from being serviced have i More

by FOX.J.RUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 29, 2026 -

Herman Cook Volkswagen responded

Thank you for the 5-star review. We’re glad to hear our service department keeps your Passat running stronger with each visit! We’ll pass along your feedback to the team.

June 25, 2026

They seem to care about my satisfaction. They always do a thorough job. They are good about providing me with transportation while my car is being serviced. I do feel they shouldn’t charge m More

by dr.nickdrnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 26, 2026 -

Herman Cook Volkswagen responded

We appreciate your 5-star review! Knowing you feel we care about your satisfaction means so much to us. Thank you as well for sharing your thoughts about the rental vehicle—we value your feedback and appreciate you trusting us with your Volkswagen.

June 23, 2026

Ricardo was very welcoming, helpful and gave us very good service from the moment we arrived and the time we left. He truly went above and beyond. This was my 1st visit and I will be a returning customer mai More

by rahulprajapati1223
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo
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Jun 26, 2026 -

Herman Cook Volkswagen responded

We’re delighted your first service visit felt so welcoming and that our team went above and beyond from arrival to departure. Thank you for trusting us with your vehicle. We look forward to assisting you again.

June 23, 2026

This is my go-to place anytime something goes wrong with my car! Ricardo and Allen and all the folks at Herman-Cook always take such good care of everyone that comes in. More

by Aj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricardo, Allen
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Jun 23, 2026 -

Herman Cook Volkswagen responded

We appreciate you making us your go-to for Volkswagen service. Our team is always happy to provide the attentive care you rely on. We look forward to assisting you again.

June 22, 2026

It was a great experience friendly salespeople and eager to make my buying experience as easy and enjoyable as possible.. More

by ADRAMIREZ68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesus Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo and Renato
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Jun 23, 2026 -

Herman Cook Volkswagen responded

Thank you for sharing your experience. It’s wonderful to hear that our sales team made your Volkswagen purchase smooth and enjoyable. Congratulations on your new Jetta, and we look forward to assisting you again.

June 19, 2026

Unlike other dealerships, I was invited inside by Ricardo and informed me on the whole process. His technician found a small leak at the turbo air pipe and cleaned it as part of my 10,000 mile checkup. Will More

by Bill Kor
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
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Jun 22, 2026 -

Herman Cook Volkswagen responded

We appreciate you taking time to share your experience. We’re glad our team welcomed you inside and walked you through each step of the 10,000-mile service. We look forward to confirming the cleaning resolved the turbo air pipe issue on your Volkswagen at your follow-up appointment.

June 19, 2026

They were quick and friendly to work with and we didn’t feel like they were trying to cheat us on the prices. More

by erinroland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Axford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 22, 2026 -

Herman Cook Volkswagen responded

Thank you for trusting us with your Volkswagen Tiguan. We’re glad our team provided quick, friendly service and that our pricing felt fair. Please reach out if you need anything else.

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