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Herman Cook Volkswagen
Encinitas, CA
109 Reviews
As a family operated and community minded business Herman Cook Volkswagen is dedicated to building customer loyalty through personal integrity and customer satisfaction. Please take the opportunity to come in and see for yourself why for comfortable and personal service the best is not always the biggest.
Nationally recognized as the Dealership of the Year by the American International Automobile Dealer Association as well as being an AAA Approved Service Facility for over 20 years Herman Cook Volkswagen is extremely proud of its nationally renowned reputation in customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 109 reviews
April 17, 2026
Overall quality of service was good. Car was brought in for oil change. Inspection discovered coolant leak caused by defective head gasket. Was informed required repair would be covered Car was brought in for oil change. Inspection discovered coolant leak caused by defective head gasket. Was informed required repair would be covered by warranty and was offered courtesy car for duration of work. When engine work was complete, I was informed that another unrelated issue was discovered during “completion of inspection. I declined to have that repair completed as it was not a warranty repair. I was then advised that they would call me when the car was buttoned up and washed. Three hours later I called back to find out what was going on and I was told the car had not yet been washed and was asked to delay pick up until the next day. Around 10 the next day we had to call again to inquire about the status and were told the car was ready for pick up. Once arriving at the dealership we were asked to wait as the car was still being washed. Some 30 minutes later we were told the car was ready. When we got to the car it was wet, there were grease marks on and around the hood of the vehicle and there was still brake dust on all four wheels. It appeared that the car was hosed off but not washed. Several days later we were contacted by the maintenance team and asked to bring the car back for an inspection that was required due to the repair that was performed. We were unable to get the car up to the dealership in a timely manner so the dealership said they would arrange for a technician to come to us for the inspection. We were told that once the technician had been assigned, they would call to coordinate the schedule. The technician showed up at our home the next morning without any coordination. Luckily the car was in the driveway and the technician was able to complete his inspection. More
by threzabrez
Verified Customer
April 15, 2026
Dropped my car via AAA and Ricardo contacted me and let me know they were on it Few hours later I received a call to come pick up the car as it was ready! Fast, efficient and friendly Nice job Ricar me know they were on it Few hours later I received a call to come pick up the car as it was ready! Fast, efficient and friendly Nice job Ricardo! More
by Pmalkon
Employees Worked With
Ricardo
April 11, 2026
Everyone was very helpful and personable from start to finish. Franklin went out of his way to make my leasing experience easy. finish. Franklin went out of his way to make my leasing experience easy. More
by MONAHEALY
April 10, 2026
Very mediocre service due to lack of professionalism, nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the o nickel and dime, the whole dealership is run poorly, sales ripped me off by not telling me the car I bought had one key on my way out the door, the only reason I returned is the proximity to my house More
by IAN_92122
Employees Worked With
April 09, 2026
It was a very good experience, I highly recommend Herman Cook for your next VW. Cook for your next VW. More
by dsbaker66@gmail.com
Employees Worked With
April 07, 2026
Excellent service yesterday. Wheel bolt replacement plus tire rotation. Both service advisors were very courteous and very professional, and knowledgeable. Highly recommended! Wheel bolt replacement plus tire rotation. Both service advisors were very courteous and very professional, and knowledgeable. Highly recommended! More
by jdavidvance
April 06, 2026
Since the purchase of my 2015 Volkswagen Passat the service from Cook Volkswagen has been excellent. The Service manager Eric Axford has always been helpful and has always given the accurate informatio service from Cook Volkswagen has been excellent. The Service manager Eric Axford has always been helpful and has always given the accurate information as to the service my vehicle needs. More
by barry43
Employees Worked With
April 04, 2026
Always great, attentive, quick professional service, in some ways even better than that provided by all of the luxury dealerships. some ways even better than that provided by all of the luxury dealerships. More
by MNICITA
April 03, 2026
The salesperson and manager were excellent in educating us as far as entering this realm of EV Vehicles. Just superb. us as far as entering this realm of EV Vehicles. Just superb. More
by giloriol
