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214 Reviews of Herlong Ford - Service Center
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November 27, 2020
I had a 1 pm appt for oil change. I got out of I had a 1 pm appt for oil change. I got out of dealership at 3:10 pm. Ended up returning truck. Oil leak. I had appt fir 2 weeks for 20k service I had a 1 pm appt for oil change. I got out of dealership at 3:10 pm. Ended up returning truck. Oil leak. I had appt fir 2 weeks for 20k service. Was told that they couldn’t perform 20k service today because they couldn’t do 4 wheel alignment. Why did I wait 2 weeks for this? More
by MORRETT123
Verified Customer
November 23, 2020
Great-fast service as always.Thank you!!This survey Great-fast service as always. Thank you!! This survey needs to be adjusted because I am required to sit here a type out a MINIMUM of 25 words, that' Great-fast service as always. Thank you!! This survey needs to be adjusted because I am required to sit here a type out a MINIMUM of 25 words, that's really dumb!! More
by Tyson_56345
October 10, 2020
Always a five star to the last service. This time there was no listening, no advising, no questions asked even though the technician changed the regular service I have had since the car was new. Trust has was no listening, no advising, no questions asked even though the technician changed the regular service I have had since the car was new. Trust has been lost. More
by passingas17374
Employees Worked With
Heather, Cody
September 23, 2020
I am very disappointed with the service department of herlong ford in Edgefield County. The customer service is horrible. They did not seem to care about me, the customer! herlong ford in Edgefield County. The customer service is horrible. They did not seem to care about me, the customer! More
by WILLIAMS_0320
Employees Worked With
Heather Kilpatrick
September 23, 2020
Appointment set at 9 a.m. and vehicular driven in bay at 9:02. I pulled out of the dealership at 10:02. The technicians kept the cab clean and no spots on the fender. I was thanked and all services were exp 9:02. I pulled out of the dealership at 10:02. The technicians kept the cab clean and no spots on the fender. I was thanked and all services were explained. I WILL go back next service interval. More
by RXVJL
Employees Worked With
Brittany Ashley, Bryan Bedenbaugh
September 11, 2020
Appointment made for brake line recall. After my arrival I was told parts not available to do the job. I should have been called before bringing in the vehicle. Car was washed by service dep't. Had inform I was told parts not available to do the job. I should have been called before bringing in the vehicle. Car was washed by service dep't. Had informative sales visit with Fred Munns. Service dep't was apologetic but I wasted a lot of time and distance. More
by louistotte
Employees Worked With
September 05, 2020
I was very pleased with the customer service. Due you to additional repairs that needed to be made the staff Made sure we have a vehicle. Thank you additional repairs that needed to be made the staff Made sure we have a vehicle. Thank you More
by MANDYBUSSEY
Employees Worked With
Other Employees :
Brittany Ashley, Bryan Bedenbaugh, Heather Kilpatrick
August 27, 2020
A few months ago I purchased a used 2014 mustang get convertible from Herlong Ford ... The car seems great, but the check engine light has came on three times since it was purchased ... The first convertible from Herlong Ford ... The car seems great, but the check engine light has came on three times since it was purchased ... The first time was from a broken intake tube. The second time was from a re-circ valve ... And now the check engine light is on a third time ... I’m getting rather frustrated with this purchase ... More
by warrenyonce
Employees Worked With
Stephanie Bodie, Heather Kilpatrick
August 20, 2020
The. Dealership takes care of their customers! Quick in and out times! Great services people! The Dealership is very clean! Plus, they are very organized! The price are reasonable! and out times! Great services people! The Dealership is very clean! Plus, they are very organized! The price are reasonable! More
by TWRIGHT12
August 08, 2020
Courteous. Always anxious to help. Brian and the ladies in the service department are definitely A+ all around. I would and will recommend them to anyone who needs service to a Ford vehicle. Thank to all o in the service department are definitely A+ all around. I would and will recommend them to anyone who needs service to a Ford vehicle. Thank to all of you there at Herlong. Betty Beard More
by bbeard2
