Herlong Ford - Service Center

I bought a used 2017 Nissan Rogue from there in July. My husband was in a wheelchair and I needed something bigger than the car we had. The transmission went out in December and I took it back there because husband was in a wheelchair and I needed something bigger than the car we had. The transmission went out in December and I took it back there because the extended warranty stated that. My Rogue has been there since Dec. 30. First they said the workers were out with Covid, then they tried to get me to trade it. Then they said the warranty wouldn't cover the transmission. Finaly got warranty approved and they said feb 18th the transmission would be in the next day and I should get it back either the 24th or 25th. I drove by there this morning after I got off work my car was still sitting where it has been since December 30. I called to see if the transmission was in the parts man said yes it came in but service was busy on another line, they would call back i said no I would wait. He came back on the line and told me service said it was in the shop being fixed. I asked him how was that when I was sitting along the road looking at my vehicle in the back of the dealership. I guess I will be waiting another month. More

I had a very poor experience this last visit. I called multiple times before and the person on the phone was always rude. I struggled to get a straight answer because I was getting conflicting information multiple times before and the person on the phone was always rude. I struggled to get a straight answer because I was getting conflicting information. I was told my key fob could be sent to a closer dealership but then was also told it would be 300 dollars to do so. I was greeted very rude when I came to the dealership. I tried to be cheery and let it roll off my back but the way she acted towards me was constant. I am very happy to finally have my key fob but I really hope I never have to come up there again. More

The service was done well and at a reasonable price as usual. My 2 star rating was earned by being charged $39.00 to plug a tire. As I drove to the dealer for service, the low tire alarm came on. I ask usual. My 2 star rating was earned by being charged $39.00 to plug a tire. As I drove to the dealer for service, the low tire alarm came on. I asked them to check it and the service manager came out and said they had found a repairable nail puncture and asked if I wanted it repaired. I told him yes. When I paid I thought the price was high but paid it and left. When I looked at the bill, I found they had charged $10.00 for the plug and $29.00 labor for the repair. More