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Herlong Ford - Service Center

Edgefield, SC

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217 Reviews

217 Reviews of Herlong Ford - Service Center

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May 18, 2021

Through many challenges the staff perseverance helped to get a bad situation right. I was treated in a professional manner and all worked out in the end. More

by LLBEAR23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 08, 2021

The people are always very friendly and helpful. And the showroom, waiting room, and restroom areas are always very clean. I took my vehicle in for an oil change and there was a mileage service notice. Ev More

by SUSANWELBORN27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
May 09, 2021 -

Herlong Ford responded

Hi, thank you so much for your positive comments about Herlong Ford, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 03, 2021

Courteous and professional service staff. Like the fact that you can make an appointment and the service is promptly completed without any excessive wait time. More

by RICKALBOOTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
May 04, 2021 -

Herlong Ford responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

April 23, 2021

Quick, clean & accurate. Yolanda is the most intelligent and personable employee at the entire dealership. She should be commended and awarded for her performance. I look forward to doing business with he More

by CWALINA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
Apr 24, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 21, 2021

The Service Staff could not have been nicer and extremely helpful. My only issue is the amount of time it took to schedule the repair. More

by GHAGAN48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley, Yalonda Daniel
Apr 23, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 21, 2021

Service department is more interested in getting out of there than treating the customer as the customer. Not happy with the responses. I felt like I had done something wrong. More

by DOUGSIDES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle Huizenga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yalonda Daniel
April 14, 2021

The two gals at the service department desk were fantastic. They were courteous, professional, & very informative. As always, a very good experience from the entire team in the service section. Tha More

by Tyson_56345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yalonda Daniel
Apr 15, 2021 -

Herlong Ford responded

Hi, your satisfaction means a lot to us, and we truly appreciate you choosing Herlong Ford, Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

March 31, 2021

Went to Herlong ford in Edgefield Sc today to get oil Went to Herlong ford in Edgefield Sc today to get oil change an brakes replaced I told them I had a ford credit card account but I haven't received More

by JORD68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brittany Ashley
March 30, 2021

The people were friendly and knowledgeable. Service was quick and reasonable. They worked my car in and did an efficient and thorough job. The most polite was Natalie Stevens, who sold me the car. More

by snathaniel73.ns
Recommend Dealer
Yes
Employees Worked With
Natalie Stevens
Mar 31, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Herlong Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

March 29, 2021

Service was great and my vehicle was ready on time. I drove an hour here for my oil change and will continue to do so. Also everyone was very nice. More

by tlh0
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley, Yalonda Daniel
Mar 29, 2021 -

Herlong Ford responded

Hello there, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

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