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214 Reviews of Herlong Ford - Service Center
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April 23, 2021
Quick, clean & accurate. Yolanda is the most intelligent and personable employee at the entire dealership. She should be commended and awarded for her performance. I look forward to doing business with he and personable employee at the entire dealership. She should be commended and awarded for her performance. I look forward to doing business with her again. More
by CWALINA0
Verified CustomerEmployees Worked With
Yalonda Daniel
April 21, 2021
The Service Staff could not have been nicer and extremely helpful. My only issue is the amount of time it took to schedule the repair. helpful. My only issue is the amount of time it took to schedule the repair. More
by GHAGAN48
April 21, 2021
Service department is more interested in getting out of there than treating the customer as the customer. Not happy with the responses. I felt like I had done something wrong. there than treating the customer as the customer. Not happy with the responses. I felt like I had done something wrong. More
by DOUGSIDES
April 14, 2021
The two gals at the service department desk were fantastic. They were courteous, professional, & very informative. As always, a very good experience from the entire team in the service section. Tha fantastic. They were courteous, professional, & very informative. As always, a very good experience from the entire team in the service section. Thank you More
by Tyson_56345
March 31, 2021
Went to Herlong ford in Edgefield Sc today to get oil Went to Herlong ford in Edgefield Sc today to get oil change an brakes replaced I told them I had a ford credit card account but I haven't received Went to Herlong ford in Edgefield Sc today to get oil change an brakes replaced I told them I had a ford credit card account but I haven't received the card yet and that I will bill to that account I got there around 3pm after sitting there for over 2hr I thought they had my billing straight when It was time to go they told me my bill an I told them to bill it to my ford account little did I know they did not know how to bill the account and the only person that knew how went home at 5 and they didn't want to call her so they told me that I could not get my keys without another form of payment and refused to let me get my truck... I brought this truck 6 months ago and had to pay $601 today .. I DON'T RECOMMEND ANYBODY BUY OR DEAL WITH THEM EVER even the sales person lies also I Will NEVER I MEAN NEVER BUY A VECHIAL FROM OR TAKE MY TRUCK BACK FOR SERVICE.. More
by JORD68
Employees Worked With
Brittany Ashley
March 30, 2021
The people were friendly and knowledgeable. Service was quick and reasonable. They worked my car in and did an efficient and thorough job. The most polite was Natalie Stevens, who sold me the car. quick and reasonable. They worked my car in and did an efficient and thorough job. The most polite was Natalie Stevens, who sold me the car. More
by snathaniel73.ns
Employees Worked With
Natalie Stevens
March 29, 2021
Service was great and my vehicle was ready on time. I drove an hour here for my oil change and will continue to do so. Also everyone was very nice. drove an hour here for my oil change and will continue to do so. Also everyone was very nice. More
by tlh0
March 25, 2021
In and out for a service. Took about and hour and I was on my way. Friendly people. Coffee in the waiting room was very good. Always a 5 star experience at Herlong Ford. on my way. Friendly people. Coffee in the waiting room was very good. Always a 5 star experience at Herlong Ford. More
by Joe Padggett
March 01, 2021
Had made a appointment and they were very good about getting me in and getting the work done and getting me out in a timely manner. Everyone I had contact with were friendly and helpful. getting me in and getting the work done and getting me out in a timely manner. Everyone I had contact with were friendly and helpful. More
by tfrazier
Employees Worked With
Yalonda Daniel
February 25, 2021
I bought a used 2017 Nissan Rogue from there in July. My husband was in a wheelchair and I needed something bigger than the car we had. The transmission went out in December and I took it back there because husband was in a wheelchair and I needed something bigger than the car we had. The transmission went out in December and I took it back there because the extended warranty stated that. My Rogue has been there since Dec. 30. First they said the workers were out with Covid, then they tried to get me to trade it. Then they said the warranty wouldn't cover the transmission. Finaly got warranty approved and they said feb 18th the transmission would be in the next day and I should get it back either the 24th or 25th. I drove by there this morning after I got off work my car was still sitting where it has been since December 30. I called to see if the transmission was in the parts man said yes it came in but service was busy on another line, they would call back i said no I would wait. He came back on the line and told me service said it was in the shop being fixed. I asked him how was that when I was sitting along the road looking at my vehicle in the back of the dealership. I guess I will be waiting another month. More
by francoop
