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Herlong Ford - Service Center

Edgefield, SC

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214 Reviews

214 Reviews of Herlong Ford - Service Center

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July 12, 2021

Prompt and courteous service rendered. The maintenance service crew was very respectful and knowledgeable about their jobs. I'll recommend your service to anyone. Great job done and a great Thank you. More

by smithwillie262
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley, Yalonda Daniel
Jul 14, 2021 -

Herlong Ford responded

Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 25, 2021

Problems with truck were not fixed the first time when it was supposed to be fixed… More

by KBECKWORTH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Yalonda Daniel
Jul 14, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Herlong Ford, Inc. We would like the chance to talk to you further so please do call us at (803) 637-3151 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 18, 2021

very friendly folks there, they seem to really care about the customer and ehat they are looking for and what they need. I am very happy with Herlong and everyone there that I dealt with. More

by DJSCBOBBY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
Jun 21, 2021 -

Herlong Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you again for choosing Herlong Ford, Inc., and we hope to see you again soon!

June 12, 2021

They have awesome service department, Brittany and service technician took their time and explained everything to me. I would most definitely refer other people to their service department. More

by hondadvdrf900r
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Ashley
Jun 13, 2021 -

Herlong Ford responded

Hi, your comments keep us motivated and working hard for all our guests! Please let us know if there is ever anything else we can do for you! Safe travels!

May 25, 2021

Had a freak occurrence where random bolt broke AC condenser. Warranty wouldn't cover it, but Herlong worked with me to make it right. They also made sure I had a loaner while they took care of the jo More

by 3RHALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yalonda Daniel, KEVIN HARVILLE
May 26, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 23, 2021

Excellent work Yolanda was very helpful, friendly and kind. I would definitely bring my car to get maintenance service and I would recommend to my friends and Family...!! THANK YOU SO MUCH...!! More

by adilene76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yalonda Daniel
May 25, 2021 -

Herlong Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herlong Ford, Inc.. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 22, 2021

Great, friendly service! The ladies make it 100% a wonderful experience! They go above and beyond for their customers and they know you by name. More

by Scbaseballmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank Boyd, Yalonda Daniel
May 25, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 18, 2021

Through many challenges the staff perseverance helped to get a bad situation right. I was treated in a professional manner and all worked out in the end. More

by LLBEAR23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 08, 2021

The people are always very friendly and helpful. And the showroom, waiting room, and restroom areas are always very clean. I took my vehicle in for an oil change and there was a mileage service notice. Ev More

by SUSANWELBORN27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
May 09, 2021 -

Herlong Ford responded

Hi, thank you so much for your positive comments about Herlong Ford, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 03, 2021

Courteous and professional service staff. Like the fact that you can make an appointment and the service is promptly completed without any excessive wait time. More

by RICKALBOOTS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yalonda Daniel
May 04, 2021 -

Herlong Ford responded

Hello, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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