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Herlong Ford - Service Center

Edgefield, SC

not yet
rated
214 Reviews
Call Service Center (844) 637-2765

214 Reviews of Herlong Ford - Service Center

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April 01, 2022

Herlong Ford is the best Ford Service in SC and GA. I always take my cars to them, and I always have great results. More

by BETHANYLWELSH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLAN HATCHER
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March 29, 2022

Easy online appointment set up. Clean facility with fast reliable service. Called with questions and suggested service. Good experience More

by SHON3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LINDA BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 27, 2022

A safe, clean business-like atmosphere, with all concentrating on getting the work completed. Well done! More

by EMILLER305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLAN HATCHER
Report | Print
March 22, 2022

Was very pleased with service . They have always gotten my truck through in good shape. More

by HARVEYTAL1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LINDA BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : TJ OWENS
Report | Print
March 07, 2022

Knowledgeable, get you out in a timely manner, nice selection of vehicles on hand, new as well as used More

by KEVINHARRIS601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLAN HATCHER
Report | Print
February 21, 2022

Not a very good experience, it took entirely too long to get my truck repaired, I had to call the corporate office to get help. More

by SDDGM1
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Danielle Huizenga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLAN HATCHER
Report | Print
January 24, 2022

Service department and warranty lady is horrible to customers she hung the phone up several times they will never get my business again More

by TYLER.BLAND403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Huizenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : warranty , ALLAN HATCHER
Report | Print
Feb 09, 2022 -

Herlong Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (803) 637-3151 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon. Take care!

January 21, 2022

They are good. I will choose Herlong Ford every time. And recommend them to every body. More

by LEONALEONARD315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2022 -

Herlong Ford responded

Hello, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

January 19, 2022

Appointment for new tire was created but tire was not ordered. Had to come back 3 days later. More

by sandywalther
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Danielle Huizenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Herlong Ford responded

Hi, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. Please reach out to us at (803) 637-3151 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

January 03, 2022

Service center did what was asked of them, but the problem is still a problem More

by JDH432
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cj Messer
Report | Print
Jan 17, 2022 -

Herlong Ford responded

Hi. We regret that this situation has not been resolved to your satisfaction and we would like to try to restore your confidence in our business. Please give us a call at (803) 637-3151 and we will do our best to make this better. We hope to hear from you soon.

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