Herlong Ford - Service Center

A respectful and efficient staff in a nicely appointed facility. They have taken care of my maintenance on my car for years. facility. They have taken care of my maintenance on my car for years. More

My vehicle, purchased new from Herlong, had an issue with paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She fina paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She finally agreed with me and told me to come in so they could take pictures. Six months later, I was still waiting to have my vehicle repaired. All that needed to be done was for someone to submit the work order (paperwork) so that I could take my car to a body shop. After I made 20+ calls to the service department, the reps always told me they could’ve find their service manager. I never once received a call back from him after leaving messages and no one could give me a timeframe when I could expect to have the issue repaired. My husband finally drove all the way out to the dealership to talk to someone face-to-face. The work order was on the service manager’s desk, and he submitted it while my husband was there. Why did it take so long? Why did my husband have to go make an in-person visit in order for a simple task to be completed? The excuse was they were understaffed. At what point is a six-month-long issue prioritized? To me, it was inexcusable and I will not be going back to this dealership. More

Friendly staff in sales and service. Although there was a problem finding the issue with my Escape, I did feel like the staff made genuine efforts to try and resolve the issue. Although there was a problem finding the issue with my Escape, I did feel like the staff made genuine efforts to try and resolve the issue. More

Herlong Ford is the best Ford Service in SC and GA. I always take my cars to them, and I always have great results. I always take my cars to them, and I always have great results. More

Easy online appointment set up. Clean facility with fast reliable service. Called with questions and suggested service. Good experience Clean facility with fast reliable service. Called with questions and suggested service. Good experience More

A safe, clean business-like atmosphere, with all concentrating on getting the work completed. Well done! concentrating on getting the work completed. Well done! More

Was very pleased with service . They have always gotten my truck through in good shape. They have always gotten my truck through in good shape. More

Knowledgeable, get you out in a timely manner, nice selection of vehicles on hand, new as well as used selection of vehicles on hand, new as well as used More

Not a very good experience, it took entirely too long to get my truck repaired, I had to call the corporate office to get help. get my truck repaired, I had to call the corporate office to get help. More