Herlong Ford - Service Center

Easy to work with. Pleasant staff. Great group of people to work with. Knowledgeable staff. Pleasant staff. Great group of people to work with. Knowledgeable staff. More

Very friendly. No charges that would need explanations. No unnecessary delays. My impression from the dealership is that they are a group of decent people. No charges that would need explanations. No unnecessary delays. My impression from the dealership is that they are a group of decent people. More

We have always had excellent service but this time everything went wrong. We ordered a part and waited... we had to call to find out it was sitting there. Then a 3 hour job turned into 2 full days and everything went wrong. We ordered a part and waited... we had to call to find out it was sitting there. Then a 3 hour job turned into 2 full days and a mechanic change. The car was ready at close of business day 2 but we were not called until 10:15 the next morning on the 3rd day. The promised call from the manager never happened, very disappointing. More

Been doing service on my vehicle for a year and They service is done in a quick and timely manner. No outstanding fees whatsoever. Honest mechanics willing to answer any questions you may have. I would service is done in a quick and timely manner. No outstanding fees whatsoever. Honest mechanics willing to answer any questions you may have. I would recommend to anyone. More

They are family owned and operated, everyone there is so friendly and full of joy. It is such a pleasant atmosphere to be in at all times. I even recommended a person to purchase a vehicle from their dealer friendly and full of joy. It is such a pleasant atmosphere to be in at all times. I even recommended a person to purchase a vehicle from their dealership. More

Very friendly and knowledgeable! They have always went above and beyond to help me! Will definitely be going back! They have always went above and beyond to help me! Will definitely be going back! More

The experience from Herlong Ford was excellent. They are very courteous and responsive to customers needs They are very courteous and responsive to customers needs More

A respectful and efficient staff in a nicely appointed facility. They have taken care of my maintenance on my car for years. facility. They have taken care of my maintenance on my car for years. More

My vehicle, purchased new from Herlong, had an issue with paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She fina paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She finally agreed with me and told me to come in so they could take pictures. Six months later, I was still waiting to have my vehicle repaired. All that needed to be done was for someone to submit the work order (paperwork) so that I could take my car to a body shop. After I made 20+ calls to the service department, the reps always told me they could’ve find their service manager. I never once received a call back from him after leaving messages and no one could give me a timeframe when I could expect to have the issue repaired. My husband finally drove all the way out to the dealership to talk to someone face-to-face. The work order was on the service manager’s desk, and he submitted it while my husband was there. Why did it take so long? Why did my husband have to go make an in-person visit in order for a simple task to be completed? The excuse was they were understaffed. At what point is a six-month-long issue prioritized? To me, it was inexcusable and I will not be going back to this dealership. More

Friendly staff in sales and service. Although there was a problem finding the issue with my Escape, I did feel like the staff made genuine efforts to try and resolve the issue. Although there was a problem finding the issue with my Escape, I did feel like the staff made genuine efforts to try and resolve the issue. More