Herlong Ford - Service Center

recall for truck, I made the appt more than 2 weeks in advance to have the part required for truck's recall notice. Guess what... part was not there. I made the appt more than 2 weeks in advance to have the part required for truck's recall notice. Guess what... part was not there. More

Battery problems with a 2018 XTS that I purchased. I was not completely satisfied with the way my problem was handled. On the last call that I made I never received a return call which was promised. I was not completely satisfied with the way my problem was handled. On the last call that I made I never received a return call which was promised. More

Friendly, professional service Herlong Ford is the only place we take our vehicles to be serviced. Their staff is friendly, professional,and knowledgeable. Even though the Service Herlong Ford is the only place we take our vehicles to be serviced. Their staff is friendly, professional,and knowledgeable. Even though the Service Department was licking the doors when we arrived, they unlocked the doors and greeted us with a smile. More

Took truck in due to two factory recalls. Was greeted by Gina in service department who could not have been nicer as were other employees in showroom area. Entire experience was good except fo Was greeted by Gina in service department who could not have been nicer as were other employees in showroom area. Entire experience was good except for, black grease marks on the outside of driver's door. I noticed this when I got in truck to leave dealership. Considering it's a white truck it was pretty obvious. I wiped the grease off and went on. No big deal to me but some customers might not appreciate it. More

Great on time service Another great experience at the Herlong Ford Service Department. Upon my arrival I was immediately greeted and provided with a loaner truck. The tru Another great experience at the Herlong Ford Service Department. Upon my arrival I was immediately greeted and provided with a loaner truck. The truck was clean and fueled. My truck was ready for pick up on the promised day with excellent results. More

Great Experience I had two recalls and a 25,000 mile service due on my 2016 F-150. I called Herlong Service Department and they came to my place of work and picked up I had two recalls and a 25,000 mile service due on my 2016 F-150. I called Herlong Service Department and they came to my place of work and picked up my truck and had it back to me before I got off on the same day. Herlong went out of their way to make sure I was taken care of. Also, want to say Thank You to Gina. She really took care of me. More

Service and recall Was recently done on my 2016 F1 50. Staff were pleasant and helpful and my truck was returned to me very quickly with all repairs completed. Was recently done on my 2016 F1 50. Staff were pleasant and helpful and my truck was returned to me very quickly with all repairs completed. More

Informative and repaired correctly The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the repair process and recommendations for other problems areas that need attention. The service department understands our need to have a quick turnaround with our vehicles. More

Professional and thorough. Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of my truck, the technician notified me of the results of her repair inspection. I greatly appreciated her honesty and attention to detail. More

Very nice and great service! The people were very nice and they were very happy to work with me. The service was great and fast. They made sure that they had taken care of the tru The people were very nice and they were very happy to work with me. The service was great and fast. They made sure that they had taken care of the truck. More