Herlong Ford - Service Center

Great Service I always used Satcher Ford but the new ownership/management there is terrible. I decided to give Herlong a try and I am glad that I did. The drive is I always used Satcher Ford but the new ownership/management there is terrible. I decided to give Herlong a try and I am glad that I did. The drive is longer at 30 minutes compared to 10 to Stokes Hodges Ford but well worth it. Great service and a very friendly and helpful staff. More

Wonderful and excellent serviceLove my Herlong Ford Wonderful and excellent service Love my Herlong Ford Dealership. Bryan is great and he explains everything in detail to where it's understandable. Lo Wonderful and excellent service Love my Herlong Ford Dealership. Bryan is great and he explains everything in detail to where it's understandable. Love Brittney More

Great work always love you guys. Love the service y'all provide to me and my wife Hannah we are thankful for y'all. Love you guys provide to me and my wife Hannah we are thankful for y'all. Love you guys More

Exceptional friendly staff and quick service from scheduling the service appointment to having the service done. They took my vehicle straight back when I arrived. scheduling the service appointment to having the service done. They took my vehicle straight back when I arrived. More

I was extremely happy with the sales experience when I purchased the used F150 2016 pickup. However about a week in i began to feel a vibration or shudder in the drive train on inclines. The service depar purchased the used F150 2016 pickup. However about a week in i began to feel a vibration or shudder in the drive train on inclines. The service department worked on it for three weeks last summer. I was told that the torque converter was replaced and then a rebuilt transmission was installed. This seemed to fix the issue until around December when i felt it just a couple of time. Then in January it got worst and on inclines it became almost constant. I did report to the service department that it seemed that once I drove it over 40 miles at one time it seemed to stop. They again put it in the shop last week for 3 days and could not fine the issue. On the drive back to work last Friday it continued to occur and has not gotten any better. It may be time to get Ford Company involved to figure out the issue. I love the truck however I am becoming concerned about long term use and reliability. More

I went in for the works and to have an air pressure sensor tested or replaced. At first he told me the tire had a nail in it, but that was wrong tire,he finally fixed sensor on tire that was causing wa sensor tested or replaced. At first he told me the tire had a nail in it, but that was wrong tire,he finally fixed sensor on tire that was causing warning light. He said according to the paperwork that everything was good, including battery, but today the truck wouldn't start, I looked at battery and it was loaded with corrosion which couldn't be missed if the battery had been inspected. Also my appointment was 11 am and I was there till 3pm. More

Service at this dealership is less than mediocre. Numerous times we’ve come to pick up our vehicle for it not to be fixed, or pick it up and realize it’s still not fixed. Numerous times we’ve come to pick up our vehicle for it not to be fixed, or pick it up and realize it’s still not fixed. More

Great Service to F150 Experienced an issue with echo boost on F150. Made appointment with service department. Problem was diagnosed quickly and promptly fixed in one day. Experienced an issue with echo boost on F150. Made appointment with service department. Problem was diagnosed quickly and promptly fixed in one day. Friendly service throughout. More