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214 Reviews of Herlong Ford - Service Center
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May 12, 2020
Buying my car here was a pleasure. No complaints. I paid for DVDs to be placed in the headrests. I was asked if I wanted factory or knock off and I paid extra for factory. I took my vehicle to get them plac for DVDs to be placed in the headrests. I was asked if I wanted factory or knock off and I paid extra for factory. I took my vehicle to get them placed and when I got it back it did not have the factory DVDs but knock off. The only reason I knew this was because of a friend who had factory in her vehicle. They had no intentions of telling me. When brought to their attention they ordered factory and I had to take my vehicle back (I live an hour away). After having my vehicle another 2 weeks I was told the factory DVDs would not fit in my vehicle. This should have been conveyed to me when I bought my vehicle. The only person that has responded to any of my problems was the service manager Bryan. He has been phenomenal through the whole experience. When I emailed the sales person who sold the car and the GM I received no response. In the end they did refund me the extra money I paid for factory but I would not buy another vehicle here. I hate that the service department will suffer for the sales department of the dealership. More
by Cara
Verified Customer
May 09, 2020
Service Dept needs some work. Wes is the best but he keeps leaving so it tells you something. Warranty will expire before problem is fixed. keeps leaving so it tells you something. Warranty will expire before problem is fixed. More
by PICKENSJD
April 27, 2020
Was very satisfied with service. Very helpful! Answered all questions! Friendly and polite! W no hen I called to ask questions response was always given in a timely manner all questions! Friendly and polite! W no hen I called to ask questions response was always given in a timely manner More
by SNFULMER12
Employees Worked With
Heather/ service Department. Very helpful!, Bryan Bedenbaugh
April 23, 2020
Great and fast service on my truck !! I decided to purchase my truck from Herlong Ford because they care about their customers. Small town dealer with excellent service department with res I decided to purchase my truck from Herlong Ford because they care about their customers. Small town dealer with excellent service department with respectable people that care about their customers. More
by GOLFER_T
Employees Worked With
Bryan Bedenbaugh
March 26, 2020
On Time and On Point My appointment was for 2 PM, I got there 10 mins early and signed in. At 2 PM I looked up and my vehicle was being pulled in to the service bay. Wo My appointment was for 2 PM, I got there 10 mins early and signed in. At 2 PM I looked up and my vehicle was being pulled in to the service bay. Work was done by 2:30. The service Tech and Manager answered all my questions. Waiting room is neat and clean and coffee was great. You can see the service area easily from the waiting room so you know what's going on. Good experience. More
by PETERSEGRETTO
March 23, 2020
I have been working with Bryan on my 2019 F150 King Ranch since I bought it it has a vibration problem and it has Pits on the emblem on the back of the tailgate paperwork has been submitted to Ford and hopef since I bought it it has a vibration problem and it has Pits on the emblem on the back of the tailgate paperwork has been submitted to Ford and hopefully we will get a Swift action taken on resolving the issue is wonderful to work with any other great staff I have all the confidence in the world that will resolve this issue thanks again More
by FTM2007
Employees Worked With
Other Employees :
Jaime Carrow, Jim Foley, Bryan Bedenbaugh, Allison Davis
March 20, 2020
As always my experience was top notch. Took my vehicle in for a safety recall and to have CV axle repairs. Everything was handled quickly and professionally. The staff is always very kind and cheerful. It's for a safety recall and to have CV axle repairs. Everything was handled quickly and professionally. The staff is always very kind and cheerful. It's a pleasure dealing with Herlong Ford. More
by JO131
Employees Worked With
New lady at the service desk., Bryan Bedenbaugh
March 16, 2020
Recall Very pleased with the seamless process online . Work was preformed on time , truck was taken in right away and work was done in 45 minutes. Thanks Very pleased with the seamless process online . Work was preformed on time , truck was taken in right away and work was done in 45 minutes. Thanks More
by NCLARK3
Employees Worked With
Brittany Ashley
March 14, 2020
8 repairs in 1st year. No results Dealer unwilling to understand the proble. Gave me a printed sheet saying, sometimes weather interferes with cruise control. Unbelievable! $70,000 tru Dealer unwilling to understand the proble. Gave me a printed sheet saying, sometimes weather interferes with cruise control. Unbelievable! $70,000 truck. No cruise control for a year. Totally incompetent. More
by GCTHORNTON
March 13, 2020
Truck Maintenance Scheduled my appointment and when I arrived I was taken. Work was done in a timely manner and all my questions were answered. I have purchased 3 vehic Scheduled my appointment and when I arrived I was taken. Work was done in a timely manner and all my questions were answered. I have purchased 3 vehicles from Herlong and would recommend them to everyone. More
by genridge
