Herlong Ford

Horrible salesman experience My husband was in contact with a salesman here named Greg for a week before we went there today planning on purchasing the vehicle they had discussed. My husband was in contact with a salesman here named Greg for a week before we went there today planning on purchasing the vehicle they had discussed. A week ago my husband went there in person to look at the vehicle and was given a quote on our trade in. He kept in contact with the salesman through the week and set up a time for us to go today to get the car. He even received a call earlier this afternoon to see if he was still able to come by. He said yes and we drove the 40+ minutes to get to the dealership. Upon arriving my husband noticed that he didn't see the car anywhere. He went inside to find the salesman and when he did he was told "oh, we sold the car." When my husband became aggravated about this the salesman implied that my husband was lying and had never set up a time to come see them. This really upset my husband and the owner wound up coming over to ask what was wrong. While my husband explained the situation to the owner the salesman stood there staring at him with his arms crossed and once again said my husband was lying. The owner then took my husband outside and told him he understood why he was upset but then basically told him what was done was done and there was nothing he could do about it. He gave my husband $20 for the gas we wasted and then that was it. There was a weak apology but nothing said about the salesman being talked to or making sure this wouldn't happen again or even an apology for my husband being called a liar. We will not try to do business with this dealership again nor will we recommend them to anyone. More

Well where do I start. I bought a F-450 used . On the way home check engine light came on No problem I thought I'll just use the warranty they sold me. They told me bumper to bumper well that was a lie. Ben home check engine light came on No problem I thought I'll just use the warranty they sold me. They told me bumper to bumper well that was a lie. Ben Herlong kept telling me it was covered " Wrong". Cost me $550.00 at D&D was not not covered . So I ask for the money back for the warranty . It went back to the lender. Even though I put down $11,500.00. Ben kept telling we want you to be happy. He's a liar too. He's not worried about me he got what he wanted from me "My Money ". No I would not recommend them to nobody. More

Made on email inquiry on a used F-250 truck. Received a reply asking for more info and pictures of my trade. I provided the info and pictures two weeks ago. I never received any reply from anyone. reply asking for more info and pictures of my trade. I provided the info and pictures two weeks ago. I never received any reply from anyone. More

I recently went to Herlong Ford where I purchased my car and the dealership was just fantastic. I had just recently moved to Lexington,KY and had been looking for another car in the area up here and the car and the dealership was just fantastic. I had just recently moved to Lexington,KY and had been looking for another car in the area up here and the cars were expensive, had a lot of miles, and the customer service wasn't good. So after looking on the internet around my hometown area of Edgefield,SC I came across a nice 2005 Ford Five Hundred that was a reasonable price and had low miles and the car was in excellent shape. Upon arrival, I came in with the mind state of this just being like any other car dealer and was ready to play hard ball,but to I was sadly mistaken. I had talked to Greg prior to my drive down and set up a time to come talk to him. I arrived on the lot and as I entered the building, I was greeted politely. I felt comfortable at that point because their isn't anything like southern hospitality. Greg showed his extensive knowledge of the vehicle when I kept firing questions his way and he answered them with a smile. I told him that I am in the Marine Corps and I needed the car to be dependable to get me to and from places far away and he gave me his word on that. I test drove the car and looked over all the internal components and I was completely satisfied. He sat down with me,along with Mrs. Janet Cleveland, to walk me threw all the paperwork. I was very impressed with the service that was rendered to me. I even tell everybody in Kentucky and my fellow Marines about Herlong Ford. More

Gregg was very nice and easy to deal with. Very friendly and up front with us. Gave great information about everything that was going on with trade and the new truck. and up front with us. Gave great information about everything that was going on with trade and the new truck. More

WE GOT WHAT ME WANTED. GREAT PRICE FOR THE CAR WE WANTED ,FAIR TRADE IN FOR THE ONE WE TRADED. EVERYONE AT THE DEALERSHIP WAS SO NICE THEY EVEN GAVE US A FULL TANK OF GAS . ,FAIR TRADE IN FOR THE ONE WE TRADED. EVERYONE AT THE DEALERSHIP WAS SO NICE THEY EVEN GAVE US A FULL TANK OF GAS . More

I recently had my sister's used car serviced. Everyone was very friendly and eager to help me out, and my vehicle was repaired very quickly. Since then the car runs smoothly. Thanks to the staff at Herlon was very friendly and eager to help me out, and my vehicle was repaired very quickly. Since then the car runs smoothly. Thanks to the staff at Herlong Ford. More

This is my third truck purcased From this dealership.I highly recommend them.I recommended dealer to a friend,he purchased his truck this morning highly recommend them.I recommended dealer to a friend,he purchased his truck this morning More

I want to thank Herlong Ford for helping me purchase my new vehicle. Not only did I save a lot of money on the car, the exceptional customer service made the entire car buying process a breeze! When I st new vehicle. Not only did I save a lot of money on the car, the exceptional customer service made the entire car buying process a breeze! When I started looking for a vehicle, I was unsure as to what I wanted to purchase, and Ben did an excellent job helping me determine what would best suit my needs. Throughout the entire process, he was very thorough, organized, professional, and polite. I would defintely recommend anyone looking to purchase a vehicle to visit Herlong Ford! More

I recently purchased a Ford Expediton from Herlong Ford. The buying experience was excellent. From the way I was treated to the price I paid, I could not have had a better experience. I plan to purchase ano The buying experience was excellent. From the way I was treated to the price I paid, I could not have had a better experience. I plan to purchase another car in the near future & will definitely be heading back to Herlong Ford. More