Herlong Ford

We had a great experience working with Jackie on the lease of our new explorer, thanks jackie! lease of our new explorer, thanks jackie! More

Was very helpful and the staff was very nice, will definitely be back in the future definitely be back in the future More

We always receive excellent customer service! The service department staff is friendly and knows our names when we call them! They are great! The service department staff is friendly and knows our names when we call them! They are great! More

I came in to get an estimate on my car and Alyssa was the best!She had an answer for every question I threw at her and she was very helpful. I’m still deciding on wether I want to keep my car or not but if I best!She had an answer for every question I threw at her and she was very helpful. I’m still deciding on wether I want to keep my car or not but if I don’t, I will definitely be swinging back by to see her again!!! More

Alyssa and Gabe worked out a purchase for my 2021 Mercedes SUV. I had gotten quotes from Carmax and from Carvana and Herlong gave me about $8,000 more than both. Easy transaction and I didn’t have to Mercedes SUV. I had gotten quotes from Carmax and from Carvana and Herlong gave me about $8,000 more than both. Easy transaction and I didn’t have to buy a car there for them to buy mine. More

Another horrible experience with the service department at Herlong. I brought my car in to fix an AC issue that they had already attempted to fix previously (it stopped working before i even got home). Th at Herlong. I brought my car in to fix an AC issue that they had already attempted to fix previously (it stopped working before i even got home). This visit was just as horrible as the last one. My car was dropped off for my appointment on 8/19/2022 and was there for over a month. I waited patiently for them to get the necessary parts in and one of them was on backorder. Just like last time, i was promised several callbacks that i never received so i had to keep calling to get updates. Even after getting the part on Thursday 9/15/2022, they didn't start working on my car and told me that following Monday that i would have to wait until the end of the week for them to get to it. I had to speak to a manager (Alan) to get them to go ahead and fix my car the following day. Two days later i got a call saying this part i was waiting over a month for was not the problem so they had to get warranty approval again and then order the other part. They refused to order the part before warranty approved it because they didn't want to get stuck with the part which apparently would be an inconvenience for them (noone obviously cared about the inconvenience waiting even longer would cause me). Alan agreed to give me a loaner while i wait. So i drove the 40 minutes to get there to pick up the loaner which was a horrible vehicle. The smell of cigarettes was so bad, it triggered my asthma. Not to mention, i smelled like cigarettes when i got out. Two of the three seatbelts in the backseat didn't work and i needed them for my kids. I was stuck with this loaner because the service department was already closed when i picked it up and it wad too far to have to go back so i left it parked at my house until my car was ready. So i go to pick up my car today 9/26/2022. I pay my $100 deductible again and attempt to leave. When I'm backing out, my back up camera isn't working and there's an error to see a Ford technician. So i go back inside where they tell me the technician says he may have forgotten to reconnect the back up camera when he took my dash apart to fix the AC. So i wait for over 2 hours and they tell me there's something wrong with the camera and it must be replaced. My camera was working when i dropped it off so i know they broke it trying to fix my air. They tell me they have to order the part so i will have to bring it back again. Another 40 minute trip which is not only time consuming but costing me alot in gas. I ask for a loaner so i can just leave it there to save a trip there but they refused. They (including the manager Alan) told me they only give loaners when they have the part there. This was absolutely insane to me especially since my warranty covers loaners. You would think they would have offered me the best loaner they have just to make up for the horrible experience but no, i was offered nothing. I would never recommend anyone to deal with Herlong. These two visits for an AC issue have been the worst customer service i have ever received from any company. Not only do they take forever to complete the repair, they don't really fix it and they break other parts. Not to mention, most of the staff in service was so rude, never call back as promised and just didn't care at all. More

Their main goal is to satisfy the customer. I bought my car on August 8,2022. TJ and the others stayed past buisiness hours to get me the vehicle I wanted. AWESOME CREW I bought my car on August 8,2022. TJ and the others stayed past buisiness hours to get me the vehicle I wanted. AWESOME CREW More

Eli great, disclosure of things wrong beside the minor dings and dangs. But Eli good dings and dangs. But Eli good More

Absolutely Amazing Experience! ! Kim was on it with everything I needed to be able to walk away , with what I wanted exactly! 10/10 ! Kim was on it with everything I needed to be able to walk away , with what I wanted exactly! 10/10 More

Good place to do business easy to deal with. i was in and out in a couple of hrs with a new vehicle and the DMV all taken care of sales guy easy to deal with very interested in what I wanted to a i was in and out in a couple of hrs with a new vehicle and the DMV all taken care of sales guy easy to deal with very interested in what I wanted to accomplish More