Herlong Ford

NIGHTMARE Do NOT do business with this dealership. Their sales rep promised us oil change vouchers, mud flaps, Weather Tech mats, and a spray in bed liner when Do NOT do business with this dealership. Their sales rep promised us oil change vouchers, mud flaps, Weather Tech mats, and a spray in bed liner when we purchased an F250 Platinum. We contacted him by text because he did not come through with the items and we were ready for the liner. He promised again he would order everything. He was then either let go or quit. The lead salesman that took over our complaint told us not to cancel the appointment for the bed liner, that it would be honored and the purchase order would be called in. We were lied to yet again. We had to pay for the liner ourselves because they never called in the purchase order. When I called to complain, and get reimbursed, we were told they couldn't do it. WHAT??? We could have cancelled the appointment, and were told not to cancel!!! Now we are out 400 dollars! We have talked with the customer relations gal and I have left three messages to speak with Mr Herlong. He refuses to talk with us and has his employees call us with his messages. This is a TERRIBLE dealership with ZERO respect for its customers. All they care about it making a sale. To top it off, they didn't even do the paperwork in a timely manner, so when we tried to pay our taxes, we couldn't. The salesman put our previous tag on our new truck and it's not even registered yet. What a freakin nightmare! More

Super experience. I had a great experience. Jaton and I had talked on the phone for a couple of days so he knew what I was interested in. He was ready when I got there I had a great experience. Jaton and I had talked on the phone for a couple of days so he knew what I was interested in. He was ready when I got there and we made a deal in about an hour. Great service. I am looking forward to doing more business with this dealership. More

No communication. Poor service I saw a truck that they had online and wanted to purchase. (I live in NC.) I got pre approve through Ford. Torie was my sales person. She did a good I saw a truck that they had online and wanted to purchase. (I live in NC.) I got pre approve through Ford. Torie was my sales person. She did a good job. After i got approved Torie told me another customer has had that truck for a couple days. They put 1,000 miles on it. (1,000 more than what it said online) Long story short, I made the 3 hour drive to purchase the truck but there was a few things wrong with the truck that I wanted fixed and also checked out by the mechanic. I went back home without the truck. I called the dealership to get an update on the truck and EVERY time I called they gave me the run around or transferred me to someone who was not available. Or they promised to call me back and NEVER call back. I was constantly asking for Melanie, the GM who had told me to call her with any and all questions and I have still not heard from her. Just over a WEEK later their mechanic looked at the truck and everything checked out. They shipped me the truck after I told them I had enough of the B.S. I signed all the paperwork and gave them my down payment. I still haven't received my copy of the paperwork, all I have is a bill of sale. I called their tag office at the dealership last week to ask when I will receive my copies and of course like everyone else there they said they would call me back when they get my paper work and mail it out. I still haven't heard or gotten anything. Communication at this dealership needs improvement. Update* They also did not keep their end of the deal. When i purchased the truck they agreed to mail me 3 a/c vents that were broken and a broken handle in the truck. It's been over 3 weeks and I still have not received them. This is the worst dealership experience I've ever had. It now makes me wonder how legitimate the extended warranty that I bought is. More

Best dealership experience Everyone at Herlong Ford is great. All super nice, not pushy and genuinely want to help the customer. Torrid was great to work with and went above and Everyone at Herlong Ford is great. All super nice, not pushy and genuinely want to help the customer. Torrid was great to work with and went above and beyond to find me the truck I wanted. I would recommend them to anyone!!! More

Excellent Everyone was friendly and helpful. I would highly recommend this dealership to others. I had previously been to 2 other dealerships prior to my purcha Everyone was friendly and helpful. I would highly recommend this dealership to others. I had previously been to 2 other dealerships prior to my purchase at Herlong and they were by far the best to work with. More

Great experience! Our entire experience at Herlong Ford was nothing short of excellence. Everyone we came in contact with was very friendly, even those we weren't actu Our entire experience at Herlong Ford was nothing short of excellence. Everyone we came in contact with was very friendly, even those we weren't actually dealing with. They all made us feel right at home. They didn't have the exact vehicle we wanted but they were able to locate the one we wanted. We definitely recommend Herlong Ford for your next purchase and will return there for our next purchase. More

Honesty Polite,no pressure, no haggling,best price up front verified by my bank ,great experience it was worth the drive,felt like i buying a truck from a fre Polite,no pressure, no haggling,best price up front verified by my bank ,great experience it was worth the drive,felt like i buying a truck from a freind More

Friendly Service Service and staff members are friendly and courteous every time that I have my F150 platinum serviced. They work with my work schedule and I trust t Service and staff members are friendly and courteous every time that I have my F150 platinum serviced. They work with my work schedule and I trust them with my vehicle. More

Fantastic! Rhett and Meryl were phenomenal and help put me in a truck even with tough stipulations. I highly recommend working with Rhett. He was beyond friendly Rhett and Meryl were phenomenal and help put me in a truck even with tough stipulations. I highly recommend working with Rhett. He was beyond friendly and very straight forward through the whole process. There was no stretching the truth of anything and was able to answer any question I had. I will recommend Rhett to all my friends and family looking for a vehicle and try to always go through him. More

Great dealership to do business with. Great place to do business with I am very happy with my truck and am glad I bought my truck from them. Herlong Ford is a great place to deal with. Great place to do business with I am very happy with my truck and am glad I bought my truck from them. Herlong Ford is a great place to deal with. More