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Herlong Ford

Edgefield, SC

4.6
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
Contact Dealership

775 Augusta Rd

Edgefield, SC

29824

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Showing 925 reviews

November 07, 2018

Could improve Mike, the deal went fine. I was a bit put off by the fact that I was not told about the truck being a smokers vehicle., even after I asked. I don't kn More

by CALGAL214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Carrow, Mike Foss
Nov 12, 2018 -

Herlong Ford responded

CALGAL214, Thank you for taking the time to give us a rating and express your concerns. I understand that our Sales Manager, Shawn, is working with you towards a resolution. We hope that we are able to put your concerns at ease as 100% customer satisfaction is our number one goal. Thank you again for your time and have a nice day.

November 02, 2018

Very nice and great service! The people were very nice and they were very happy to work with me. The service was great and fast. They made sure that they had taken care of the tru More

by TJDERRICK60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gina Myers, Brittany Ashley
Dec 11, 2018 -

Herlong Ford responded

Tjderrick60, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, please let us know as we are happy to help!

October 27, 2018

6 hours later--no truck! Found a truck online. Dealt with Fred Munns who was very nice and helpful. Drove 3 1/2 hours to get the truck. Arrived at 9 a.m. Test drove it and More

by LongestDay
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Munns
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don't know the ladies name who Fred kept talking with about the window. Just know acted like we were being stupid about the scratch!
Nov 07, 2018 -

Herlong Ford responded

We are sorry to hear of your less than exceptional visit with us. 100% customer satisfaction is our number one goal and it seems that we fell short. We know that your time is valuable and we appreciate you visiting our dealership as well as sharing your experience. If you would like to discuss this further, please feel free to reach out to our Sales Manager, Shawn, at 803-637-3151. Sincere apologies, Herlong Ford

October 20, 2018

Pleasant Experience Salesperson was knowledgeable , straightforward, and worked with my budget that was great. The finalization and paper work went faster than I expected More

by JPCOPELAND101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Carrow, James Ray
Dec 11, 2018 -

Herlong Ford responded

Jpcopeland101, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

October 19, 2018

Awesome Experience This was by far the best car buying experience I have ever had (and I’m not a spring chicken.) lol. Starting with my sales person, Glenn. From my fir More

by HappyWeezer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard White, Jaime Carrow, Glenn McCall
Dec 11, 2018 -

Herlong Ford responded

Happyweezer, thank you so much for the awesome review. We're so glad that we were able to go above and beyond your expectations! It's experiences like yours that really keep us motivated! Congratulations on the Expedition! Take care.

October 17, 2018

Timely service I enjoy the option of "early" 9am appointments as I wait for the service to be completed on my vehicle and still have the whole day to enjoy once its More

by cthoosierma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly at checkout., Gina Myers
Dec 11, 2018 -

Herlong Ford responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Herlong Ford, Inc. for all of your automotive needs. We can't wait to see you again, have a great day.

October 17, 2018

Steering problem Bobby helped me with getting my truck towed and got back with me to let me no what they found and did the repairs in a timely manner. More

by LPHOWLETT1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2018 -

Herlong Ford responded

Lphowlett1, thank you for taking the time to leave a review. We are happy that we could help. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

October 12, 2018

do the same thing over and over and expect different results Purchased a used car from Herlong and it had some issues. I've been back to the dealership 5-6 times to get one ride issue resolved and all they do More

by bkbarrow01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Munns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Kornaus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2018 -

Herlong Ford responded

Oh no, this in not what we like to hear! We strive for excellent customer service and I can assure you that we value your time and the money that you put in. Please feel free to give me a call at 803-480-1802 as we would like to make this right. Sincere apologies, Elizabeth Wiseman Customer Care Manager

October 11, 2018

Good Customer Service Very nice and helpful. Service was quick and explained in detail. Informed of other needed repairs and this was also explained to me in detail. More

by lstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley
October 11, 2018

In and out quick I came in without a appointment and they worked me right in ,oil change ,tire rotation and they took care of a recall that needed to be done , they ar More

by chris2hammers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Kornaus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Myers
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