Herlong Ford

A Big Wrong Made Very Right I purchased a used '16 Lariat F150. It was known the Sync system was having some issues, but I had no idea it was as bad as it was. After finishing I purchased a used '16 Lariat F150. It was known the Sync system was having some issues, but I had no idea it was as bad as it was. After finishing the paperwork on the truck, and having the "tech guy" go over all the features, the Sync3 system basically crapped out. I wanted to consult my salesperson, but he was busy; the finance lady, Janet I think, seemed like she didn't give a CRAP about what happened. She was all nice and perky during the paperwork, but once I was done...that all changed; she had basically ignored me when I approached her with the issue, and continued to talk/chat with a coworker, while she seemed perturbed that I had interrupted her non-work related conversation. I signed the paperwork, so it was my problem was her attitude. However, my salesman had promised to make it right before I had left, and it was documented in the "We Owe" paperwork. Anyways, I took the truck to a different, more local dealer for an APIM replacement to get they system to work. Jim payed the bill to the tune of almost $1k with the Herlong Ford credit card. It kinda sucked rolling off the lot with a 'new" truck without the majority of the functions working, but Jim Foley made it right. I'd buy something else here, as the fella is nice and is a man of his word. I'm satisfied with my purchase, and would give them the opportunity of my business again. More

Great on time service Another great experience at the Herlong Ford Service Department. Upon my arrival I was immediately greeted and provided with a loaner truck. The tru Another great experience at the Herlong Ford Service Department. Upon my arrival I was immediately greeted and provided with a loaner truck. The truck was clean and fueled. My truck was ready for pick up on the promised day with excellent results. More

Great Experience I had two recalls and a 25,000 mile service due on my 2016 F-150. I called Herlong Service Department and they came to my place of work and picked up I had two recalls and a 25,000 mile service due on my 2016 F-150. I called Herlong Service Department and they came to my place of work and picked up my truck and had it back to me before I got off on the same day. Herlong went out of their way to make sure I was taken care of. Also, want to say Thank You to Gina. She really took care of me. More

Service and recall Was recently done on my 2016 F1 50. Staff were pleasant and helpful and my truck was returned to me very quickly with all repairs completed. Was recently done on my 2016 F1 50. Staff were pleasant and helpful and my truck was returned to me very quickly with all repairs completed. More

F-250 4x4 excrllent This is the best Ford dealer around let me repeat. This is the best Ford dealer around South Carolina. This is the best Ford dealer around let me rep This is the best Ford dealer around let me repeat. This is the best Ford dealer around South Carolina. This is the best Ford dealer around let me repeat. This is the best Ford dealer around South Carolina. More

New Truck Purchase This is our second vehicle purchased from Herlong Ford over the past three years. We had a very positive experience the first time and this time was n This is our second vehicle purchased from Herlong Ford over the past three years. We had a very positive experience the first time and this time was no different. James Ray was able to locate a truck with the features that I wanted and have it delivered promptly. The vehicle had been detailed and looked great when we arrived. Elizabeth Wiseman greeted us and obtained the keys so we could look the truck over. Richard White came out and covered all of the technical features with us in an easy to understand manner. Jamie took over from there and covered all of the options and completed all of the financial end of the deal. While we were in the dealership we were also greeted by Fred Muns who made sure we got a couple of hats for our grandsons. There is truly a team at Herlong who are very friendly, courteous and helpful which makes the car buying experience pleasant. More

bought a new f250 Very honest, helpful, friendly and very easy to deal with. I called Joe and he had everything ready by the time I got there. Janet was patient and an Very honest, helpful, friendly and very easy to deal with. I called Joe and he had everything ready by the time I got there. Janet was patient and answered all my questions and was honest and very good to work with. More

Great experience with no pressure. I was due for a “new to me” car and found one online. It was exactly what I was looking for. The used vehicle was detailed and cleaned up nicely. I tr I was due for a “new to me” car and found one online. It was exactly what I was looking for. The used vehicle was detailed and cleaned up nicely. I traveled from Lexington to Edgefield and would do it again for the great no hassle experience. The staff took time to explain the features of the car and show me how everything works. They even synced my phone. Thank you so much. I love my new Edge. More

Informative and repaired correctly The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the The Herlong Ford service department takes care of all my Ford truck fleet maintenance and repair needs. I appreciate the updates I receive during the repair process and recommendations for other problems areas that need attention. The service department understands our need to have a quick turnaround with our vehicles. More

Professional and thorough. Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of Upon arriving at dealership I was immediately greeted and taken care of. Loaner vehicle was provided and I was quickly on my way. During pick-up of my truck, the technician notified me of the results of her repair inspection. I greatly appreciated her honesty and attention to detail. More