Herlong Ford

Could be happier COULD BE HAPPIER--explained~~Very disappointed with navigation system. Not up to date and the response from Ford and Navigation people-HAVE NO IDEA WH COULD BE HAPPIER--explained~~Very disappointed with navigation system. Not up to date and the response from Ford and Navigation people-HAVE NO IDEA WHEN IT WILL BE UPDATED. Would you be happy purchasing something expensive and it doesn't work properly. I did and I am NOT happy. More

Started great but still working through the final details! I found my used car online and the initial communication was immediate and excellent. We finally worked through a deal (mostly via text messages) and I found my used car online and the initial communication was immediate and excellent. We finally worked through a deal (mostly via text messages) and they even offered to drive the car 5 hours to me on a Saturday while still having the option to back out. I ended up buying it that day, and have been very happy with it since. There have even been a few follow up items with the salesperson on a few outstanding items. The paperwork was a different story. I was contacted by Herlong the day before my temporary tags expired and told that they were sending the paperwork overnight to my DMV, and I needed to visit the DMV the following day to finalize my tags and avoid penalty (I was in Texas at the time). After scrambling to do that, I found out that my tags could not be transferred from my old car (I am still not entirely clear why but according to the DMV it had to do with how the title was written/transferred), and now I had to pay a civil penalty for not carrying insurance on my old tags. Then 3 days before my payment was due and I still had not received paperwork from the lender, the dealer called to say that my paperwork had been stuck in Ohio due to the snow and that I needed to make my first payment over the phone. So what started out as a really great experience has left me a bit sour in the end. More

service was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am gla was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am glad dogs are welcome there More

honestly the best Kelly Sanders and his staff work super hard and don't make you feel like you are purchasing a car. they spend the time with you and are upfront and ho Kelly Sanders and his staff work super hard and don't make you feel like you are purchasing a car. they spend the time with you and are upfront and honest. they took the time to show me what they could and couldn't do. What I take away from Herlong is the fact that if they can't or won't be able to do something, they don't sugar coat and do what they can to make your purchase become the investment it is instead of just buying another vehicle. Meryl and Lacy also very much add to the incentive. Are approachable and very warming. they take the time to explain the process. Absolutely superb dealership. Cannot go wrong with anyone in there. More

Service appointment We love Herlong! We drive from Augusta to Edgefield because of the sterling customer service provided by everyone at Herlong! Service appointments a We love Herlong! We drive from Augusta to Edgefield because of the sterling customer service provided by everyone at Herlong! Service appointments are a breeze, and so quick! More

Service Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loane Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loaner to us to fix a problem with truck since purchase. problem still not fixed a year later. My truck has been at your dealership more than in my possession in the last year because your mechanics are apparently not knowledable in their field . The Ford F-150 has a known problem with the IWE system which your service department refuses to address. Within a month of purchase I had to replace all 4 tires, break pads and rotors. That should never have happened when you spend $32000 on a vehicle . I spent $1500 on an extended warranty that no other Ford dealer in my area will accept . I would never recommend Herlong . More

Excellent service, attention and over the top concern for me Wes Herlong bent over backwards for me in searching for and delivery of the truck that fit my needs. The staff were all more than friendly and went ou Wes Herlong bent over backwards for me in searching for and delivery of the truck that fit my needs. The staff were all more than friendly and went out of their way to see that I was taken care of. I have bought six vehicles from this dealership over the years and they are the only dealership with which I trade. More

NONE better My wife and I have bought and owned Ford cars for over 40 years. Having spent a career in the military we have worked with Ford Dealerships all around My wife and I have bought and owned Ford cars for over 40 years. Having spent a career in the military we have worked with Ford Dealerships all around the US. Hands down The Herlong Ford Team has been the best we have dealt with in purchasing a car. Although we have not yet had the opportunity to work with their service department, I would expect the same outstanding experience. I think what sets Herlong Ford apart is their TEAM approach where all are committed to excellence and putting their customers first. This was clearly evident throughout the entire process--from the moment we walked in the door until we drove away in our new car. Definitely a first class operation. More

Great, professional, dealership. Found what I wanted, friendly and professional FORD dealership.. Located vehicle thru "Carfax" listing. Was my exact Navigator I WANTED, bough Found what I wanted, friendly and professional FORD dealership.. Located vehicle thru "Carfax" listing. Was my exact Navigator I WANTED, bought it AND it was DELIVERED!! Good coffee,too. My THIRD VEHICLE FROM THIS LOCATION, ownership has changed, but experience of buying used Ford vehicles is still top notch. More

Terrific experience! The best car buying experience I've ever had. Friendly and knowledgeable staff, kind and patient. Never felt that "pushy" feeling that usually goes al The best car buying experience I've ever had. Friendly and knowledgeable staff, kind and patient. Never felt that "pushy" feeling that usually goes along with purchasing a vehicle. I highly recommend going to Herlong Ford to anyone who is looking for a new or used vehicle More