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Herlong Ford
Edgefield, SC
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way.
Why Buy From Herlong Ford?
We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area
No DOC fees, dealer fees or prep fees (this means there are NO hidden fees)
A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence
We deliver
Warranties are provided with ALL vehicles
We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans
Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale
Carfax reports provided for all vehicles
Family owned and operated since 1933
We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 925 reviews
April 01, 2019
Routine Oil Change Went in for a routine oil change and tire rotation. Arrived 12 Noon, everyone was going to lunch. No problem. Finished service at 2:15. Seems like a r Went in for a routine oil change and tire rotation. Arrived 12 Noon, everyone was going to lunch. No problem. Finished service at 2:15. Seems like a rather long wait. Everyone was friendly and easy to work with. Fred and I talked about a potential future purchase. More
by CARGOLFSUP
Verified Customer
April 01, 2019
Misleading Very mislead on the service repair needed and time frame of when it would be fixed. Was told one thing by one person and then one thing from the other Very mislead on the service repair needed and time frame of when it would be fixed. Was told one thing by one person and then one thing from the other person. Was without vehicle for a week and was told part would be ordered and repaired the next day. Big lack of communication. More
by lacwatts
Employees Worked With
Brittany Ashley, Bryan Bedenbaugh
March 30, 2019
Traveled 3 hours-Well worth it!! I traveled 3 hours to get the exact color combo in an F-250 that i was looking for. Jaime was my sales person and she was great to deal with. ALWAYS r I traveled 3 hours to get the exact color combo in an F-250 that i was looking for. Jaime was my sales person and she was great to deal with. ALWAYS responded immediately to any questions I had. We were able to negotiate the best deal for me over the web and phone without being at the dealership. Upon arriving at the dealership, everyone was friendly to include the other sales professionals, the finance person ,and the ownership/management of the dealership. VERY GOOD experience and would recommend them to others. Obvious that it is a FAMILY Dealership that has been doing it the right way for quite some time.....................Wes-Meryl-and Jaime-Thank you so much!!!! 10+++++++ More
by ACHRISTENSON4
March 29, 2019
Excellent Experience Herlong Ford made purchasing a car for my daughter a nice experience. Very friendly and easy to work with.I would highly recommend them to anyone loo Herlong Ford made purchasing a car for my daughter a nice experience. Very friendly and easy to work with.I would highly recommend them to anyone looking to purchase a vehicle. More
by ABURNETT0
March 26, 2019
Installing Trailer Hitch Willing to help and very knowledgeable about my questions. Serviced my truck on time. Everyone is alway so friendly and on top of meeting your needs. Willing to help and very knowledgeable about my questions. Serviced my truck on time. Everyone is alway so friendly and on top of meeting your needs. More
by CHUIETHARLING
Employees Worked With
James Ray, Bryan Bedenbaugh
March 22, 2019
Just an oil Change I had an appointment for just an oil change. The work began on time and was completed in a timely manner. The woman in service was very friendly and k I had an appointment for just an oil change. The work began on time and was completed in a timely manner. The woman in service was very friendly and kept me updated on progress. The women handling my payment were also friendly and efficient. The extra bonus was getting my car back having been washed. I will be back to Herlong. More
by ZAPTWO
Employees Worked With
Gina Myers
March 22, 2019
Great customer service Customer service was excellent. I contacted them and the car was ready for me to pick up with short notice. It took about an hour to evaluate my tra Customer service was excellent. I contacted them and the car was ready for me to pick up with short notice. It took about an hour to evaluate my trade in and complete the paperwork and be shown the new car. Process was quick and easy compared to experiences I've had at other dealerships I've done business with in the past. I would definitely purchase another vehicle from Herlong. More
by TF19
Employees Worked With
Jim Foley, Natalie Stevens
March 19, 2019
Okay---not looking at it from customer's point of view. Being a business man I do not give out 5 stars unless I am completely wowed. The areas which prevents me to give a 4 star are below 1. Very customer Being a business man I do not give out 5 stars unless I am completely wowed. The areas which prevents me to give a 4 star are below 1. Very customer oriented and worked with me 2. It was refreshing to not have the sale representative go with me on the initial test drive. 3. Love the small town trust 4. Not happy that I was told to come in and had to wait for 2 hours to close the deal---No one else who could do this?? 5. Not happy I wasn't told upfront there was only one key for the truck once I said I wanted to pursue its purchase. I should have been made aware of it at the beginning once I said I wanted to purchase the truck. Other option is once you realized you only received one key for the truck then I would have put myself in the customer's shoes and immediately started working on getting another key. If the key had not been received by the time a customer intended to purchase the vehicle, then I would have made the customer aware of this fact and explained to them where you were at in the process of getting the key. I would not have found out about there being on one key if I hadn't asked about it before I left. Would this have prevent the sale, maybe not. Would this have helped in getting 4 stars as far as taking care of your customer, most definitely. 6. Detailing--what I call detailing and what I got was 2 different things. If I had to bring it back on another day for a real detail then say so I was there for 3.5 hours. A quick wash on the outside but little to no attempt on the inside. More
by DT417
March 18, 2019
Quick and Painless!! This is the second vehicle I have purchased from Herlong Ford and I couldn’t be happier. These folks have quick and clear communication, they are very This is the second vehicle I have purchased from Herlong Ford and I couldn’t be happier. These folks have quick and clear communication, they are very professional and polite, and most important, NO GAMES. Jim Foley went above and beyond to make this a quick and painless buying experience. Best of the best, make this a 10 star review!!!!! More
by IVELASCO
March 18, 2019
Awesome People and Team Work! This is the 3rd vehicle that I have purchased from from Wes Herlong. What a wonderful experience with exceptional people. All worked together to hel This is the 3rd vehicle that I have purchased from from Wes Herlong. What a wonderful experience with exceptional people. All worked together to help me choose the right vehicle for my budget. I completely recommend purchasing from Herlong Ford! Thank you!!! More
by alison1447
Employees Worked With
