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Herlong Ford

Edgefield, SC

4.6
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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775 Augusta Rd

Edgefield, SC

29824

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Showing 925 reviews

May 06, 2019

DANIEL WAS ABSOLUTELY AWESOME!!! DANIEL WAS ABSOLUTELY AWESOME WITH HELPING ME FIND JUST THE RIGHT CAR FOR MY DAUGHTER'S BIRTHDAY PRESENT. SHE WAS SURPRISED AND EXCITED ESPECIALLY WH More

by JUSTCALLANDI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Barnes
May 06, 2019

Escape This was a great experience I love my new Escape the employees at Herlong Ford are the best they answered all my questions showed me all the new techn More

by DEPRIEBE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow
April 30, 2019

Quick service Came and got our second key. Took no time at all. Plus had a great cup of coffee while we waited. Answered all our questions. More

by DEBRA_BC1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry cant remember their names getting old...
May 05, 2019 -

Herlong Ford responded

Debra_bc1, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if we can be of further assistance. Have a great day.

April 29, 2019

Dissatisfaction I was very disappointed still had to take vehicle to another shop, we will never bring vehicle there again. Worst experience I ever had for servicing More

by YOLANDAMYERS2281
Recommend Dealer
No
Employees Worked With
Brittany Ashley, Bryan Bedenbaugh
Apr 30, 2019 -

Herlong Ford responded

Yolandamyers2281, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please contact our Customer Care Manager, Elizabeth (803-480-1802), at your convenience so that we can understand the details of your situation and attempt to resolve this issue. Thank you again for taking the time to give us your honest feedback and we look forward to speaking with you.

April 26, 2019

Return service Overall good experience except it seemed there was a delay in ordering or getting part in. Bryan took care of me since this was a return visit for a More

by Junior72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley, Bryan Bedenbaugh
Apr 30, 2019 -

Herlong Ford responded

Junior72, we really appreciate you taking the time to leave us feedback on your visit! We apologize for the delay on parts and appreciate your patience. We hope to see you again. Have a great day!

April 22, 2019

Not Happy-Wes Herlong cleared things up Still waiting on second set of keys, detailing not satisfactory with numerous scratches that should have been filled. Still waiting on answers to the More

by LYNNANDJOHNNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Barnes
Apr 24, 2019 -

Herlong Ford responded

LYNNANDJOHNNY, thank you for taking the time to leave a review. We are happy to hear Wes was able to clear things up and get everything taken care of for you. Congratulations on your new vehicle and if there is anything else we can do for you, please do not hesitate to reach out. Safe travels.

April 17, 2019

Pleasant experience Very professional on-time service. Brittany was very helpful and accommodating. Enjoyed watching the news while my truck was being serviced. Everyo More

by JOHNLAMANNA0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Ashley
Apr 24, 2019 -

Herlong Ford responded

Johnlamanna0, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

April 16, 2019

Awesome Dealership!! Extremely pleased with every aspect of Herlong Ford. They have brought back the personalized aspect of purchasing a new vehicle. Awesome people with More

by Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow, James Ray
Apr 24, 2019 -

Herlong Ford responded

Mac, thanks so much for the great review and congratulations on your new vehicle! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

April 16, 2019

2019 F-150 radio update After several complaints about the radio not working properly, set up an appointment to have it checked out. Reason not working properly, was told, T More

by NICE1ERS013
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Bedenbaugh
Apr 30, 2019 -

Herlong Ford responded

Nice1ers013, thank you for leaving such a great review and high star rating. We are happy to hear that everything is working properly. Please let us know if there is anything else we can do to be of assistance. Have a great day!

April 16, 2019

Very satisfied!! I was very pleased with my service. I only waited a few minutes and found out that my first tune up was on the house. I was pleasantly surprised!! More

by douconn
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Foley, Brittany Ashley, Bryan Bedenbaugh
Apr 24, 2019 -

Herlong Ford responded

Douconn, thank you for your wonderful response to the quality of service our Staff provides! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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