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Herlong Ford

Edgefield, SC

4.6
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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775 Augusta Rd

Edgefield, SC

29824

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Showing 925 reviews

May 17, 2019

they work hard to get me in my new truck great group of people to deal with they work hard to get me in to a new truck and found the truck I was looking for More

by papaeddiebbq
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Shuster
Jun 06, 2019 -

Herlong Ford responded

Papaeddiebbq, thanks for the review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We are happy we could make your experience a positive one. We hope to be of service again in the future. Have a great day.

May 17, 2019

Great dealership Herlong has a very friendly staff and great service. This is our 3 car purchased and we will return. Well worth the drive to Edgefield. More

by BSJONES57CHEVY
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Ray
Jun 06, 2019 -

Herlong Ford responded

Bsjones57chevy, thank you for taking the time out of your day to tell us about your experience. Congratulations on your new purchase and thank you for your continued support. We look forward to your next visit.

May 16, 2019

Train wreck Terrible experience. 1 excuse after another. All show and no go. Don't fall for the small town dealership BS. Everything that was promised was fluf More

by suttonlj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Fred Munns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Wiseman
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2019 -

Herlong Ford responded

Thank you for sharing your feedback. We strive for 100% customer satisfaction so it is disappointing to hear that you feel this way. Fred has tried reaching out to see if he can personally deliver the touch-up paint to you, but you declined. He also offered to mail it to you which you declined as well. We have made every effort to follow through with our promises and would still like to do so. Please give our General Manager, Wes Herlong, a call at 803-637-3151 if there is anything we can do to be sure you are completely satisfied. We look forward to speaking with you.

May 12, 2019

Purchase of 2017 Ford Explorer Limited Great dealership, very friendly with no additional fanfare. Honest and hardworking folks who want to leave a lasting impression. I will continue to More

by jharperatlanta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Foley
Jun 06, 2019 -

Herlong Ford responded

Jharperatlanta, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! Congratulations on your Explorer! We hope to see you again in the future! Take care!

May 10, 2019

Pleasure dealing with Herlong Ford Dealing with Herlong Ford and Freddie Munns was a pleasure from the time I walked into the dealership until the time I drove my new F-150 off the lot More

by fireman317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2019

Great customer service! Great service department. Everyone was great. Everyone at Herlong Ford are easy going. I live two miles from Satcher Ford but rather drive 25 miles More

by erglej
Customer Service
Recommend Dealer
Yes
Employees Worked With
Brittany Ashley
May 09, 2019

The best!!! I have bought several vehicles at other dealerships and this was the easiest and best service I have ever seen. I felt at home and during the waiting More

by Clb78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2019

Great customer service It was. Great customer service all over the place. Everyone was great! Never felt this important before! I just love this dealership & employees!very More

by motonphoebe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittany Ashley, Brian McCann
May 07, 2019

Tire repair charge.. Have always had good service but when I received a charge of $33.50 to repair a tire puncture, I was really amazed and upset...Not sure I would recomm More

by bogieman30
Price
Recommend Dealer
No
Employees Worked With
Did not get name of management person who came up after my complaining about cost of tire repair.., Brittany Ashley, Natalie Stevens
May 16, 2019 -

Herlong Ford responded

Thank you for sharing your honest feedback. We are disappointed to hear you left feeling this way and can assure you that it was not our intention to disappoint or frustrate you during this process. Patching a tire properly involves many steps including removing the tire, dismounting the tire, roughening the area around the damage, and inserting the patch with a heat gun so that it adheres to the tire. We then remount the tire and balance it before placing it back on the vehicle. This is the only safety approved way to repair a tire and our team is dedicated to providing top-quality service you can trust at a great value. If you would like to discuss this further, please give us a call at 803-637-3151. Take care.

May 06, 2019

Awesome customer service Great experience, Was in and out in less than an hour. Jim was great. Very easy to work with. Detailing was exceptional. Overall great car buying More

by Shooter1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Foley
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