Herlong Ford

Great customer service From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we intera From the time we stepped onto the lot until the final purchase of our car, Herlong Ford was great! Great customer service from every person we interacted with and very helpful throughout the process. Garrett was great and answered any questions we may have had without hesitation! More

Finest Hour Arrived on time and truck went in immediately. I managed to read 20 or so pages in my book before my wait was over. The paper work was explained compl Arrived on time and truck went in immediately. I managed to read 20 or so pages in my book before my wait was over. The paper work was explained completely before my release. The vehicle had no grease spots in cabin. Very satisfied. More

Car needs help Needed oil chg and brake pads. Had to get rotors chg. Got me in quick and very reasonable price..Clean front seat. Was surprised. So glad they found Needed oil chg and brake pads. Had to get rotors chg. Got me in quick and very reasonable price..Clean front seat. Was surprised. So glad they found a nail in my back tire. More

Horrible I had 3 diagnostic lights go off and my truck was riding rough and they said they couldn’t look at it for two weeks. I ended up taking it to Fairway F I had 3 diagnostic lights go off and my truck was riding rough and they said they couldn’t look at it for two weeks. I ended up taking it to Fairway Ford and it turns out both my front hubs were broke. I pay for an extended warranty and I think Herlong has horrible customer service. Fairway said I shouldn’t of even been driving it. More

Regular Service Maintenance on my 2018 Jeep Rubicon Working with Herlong Ford was a Pleasure.The complete staff is Smiling and Courteous and take Great care of your needs! Go see Brittany in Service! 😍 Working with Herlong Ford was a Pleasure.The complete staff is Smiling and Courteous and take Great care of your needs! Go see Brittany in Service! 😍😍😍 More

This is the Best Place This is absolutely the best buying experience I have ever had and I have purchased a lot of trucks. Friendly people that seemed to care about what you This is absolutely the best buying experience I have ever had and I have purchased a lot of trucks. Friendly people that seemed to care about what you want and not what they had on the lot. Several times my salesman said I will get you a particular color if that is what you want. When I was transferring my stuff to the new truck what I believe was a mechanic saw I was struggling and not only offered but went and got me some boxes that really helped me out. More

Great experience Herlong Ford serviced my F-150 in a very timely manner. Everyone was very nice and made sure that I was satisfied with the work that was performed on Herlong Ford serviced my F-150 in a very timely manner. Everyone was very nice and made sure that I was satisfied with the work that was performed on my truck. I highly recommend The Herlong Service Department to anyone looking to get their Ford serviced. More

gas lete i was very satifi with the work every boby was very polit.and helpful of telling me .what was the problem with my turck.thank you all. i was very satifi with the work every boby was very polit.and helpful of telling me .what was the problem with my turck.thank you all. More

The devil is in the details Our sales experience went smoothly. I felt I was treated in a reasonable manner on the sales side all things considered. I traded 2 cars in, and bou Our sales experience went smoothly. I felt I was treated in a reasonable manner on the sales side all things considered. I traded 2 cars in, and bought one. There was no financing involved. Both of mine were paid off. I walked out with a small check in my pocket— a first for me!. It should have been an easy paper transaction. We sign 2 titles, they sign one. They transfer one plate, we turn one in....if you are still reading this, you can probably predict how the “easy” transaction panned out. About 90 minutes, and several document corrections later...we did walk out, relieved to finally be done reviewing paperwork that shouldn’t have needed such scrutiny. I would still recommend this dealership. Everyone was quite friendly and apologetic. But it does show how the folks not directly involved in the sales experience can ultimately play a big role in overall customer experience. I would like to thank Jaime for her diligence and friendly sales demeanor. More