Herlong Ford

Service Experience Excellent service experience, didn't take long for oil change and tire rotation about an hour. Everyone was nice. Facilities were well maintained. Wou Excellent service experience, didn't take long for oil change and tire rotation about an hour. Everyone was nice. Facilities were well maintained. Would recommend. More

Amazing car buying experience! I had an amazing experience working with Jamie of Herlong Ford! She was personable and will to do whatever it took to get the car I wanted with all o I had an amazing experience working with Jamie of Herlong Ford! She was personable and will to do whatever it took to get the car I wanted with all of the bells and whistles I wanted! She made us laugh and she has such a pleasant personality that made buying so easy. Thanks for listening to me and for delivering exactly what I wanted. I will alway recommend this dealership to family and friends! More

great car buying experience and support I was very pleased with the employees and service i recieved purchasing my 2019 F-150. Jaime was very nice and was able to provide great service. The I was very pleased with the employees and service i recieved purchasing my 2019 F-150. Jaime was very nice and was able to provide great service. The rates were cheaper than other dealerships in the nearby cities. More

Good customer service Had a few issues that they addressed quickly. Customer happiness was there first priority. I was very impressed with their eagerness to help me. Thank Had a few issues that they addressed quickly. Customer happiness was there first priority. I was very impressed with their eagerness to help me. Thanks me Herlong for making my sons first truck buying experience great More

Great Customer service Contacted the dealership salesman just sold the car I was looking for, however my salesman found me the same at another dealership had it shipped in a Contacted the dealership salesman just sold the car I was looking for, however my salesman found me the same at another dealership had it shipped in and had it in two days.picked it up in and out the door. thanks More

Great Experience I had a great experience at Herlong Ford. Everyone was friendly and the prices were fair. James Ray was great to work with and I never once felt pre I had a great experience at Herlong Ford. Everyone was friendly and the prices were fair. James Ray was great to work with and I never once felt pressured or felt that I was being lied to. I would highly recommend Herlong Ford to anyone looking for a new or used vehicle. More

Buying from Herlong was great Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing peopl Very large selection. I was treated with respect by friendly people. I also like buying local. Only item was a long wait to get to the financing people,but thats the way it is when you are at a dealer like Herlong that is selling so many cars. More

GREAT customer service and AMAZING experience! I was looking for a dealership to purchase my wife a vehicle due to our family expanding. Sandy came out and asked, if she could help me with anything I was looking for a dealership to purchase my wife a vehicle due to our family expanding. Sandy came out and asked, if she could help me with anything? From that moment her customer service skills was out of this world, she was understanding, listened to my concerns she wasn’t pushy in no kind of way, was very knowledgeable about the vehicle and made everything go so smooth, my vehicle was appraised and I received a fair amount for my trade in. We came all the way here from Fort Gordon and highly recommend this dealership. The finance clerk Jamie was also helpful with our paperwork and educated on the vehicle. This is now our family GO-too dealership. More

No Pressure, Perfect Price, Great teamwork. Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he wou Went to look at a vehicle that was found using an internet search. The James told us it was so hot (98) we could just wait in the showroom and he would bring the Lincoln up to us. I've never had that done with a used car before! Wes walked over to us while we were standing there to make sure James was being helpful. We looked it over and liked what we saw. Took the Lincoln on a test drive. Expected a sales push when we returned. No pressure. James asked how we liked the drive, asked if we still wanted to shop or were we considering a purchase that day. He offered to see what they kind of deal they could make. He reassured us this was not a commitment. We accepted. That's when we met Meryl and Richard. Meryl told us it would take a few minutes to get the paperwork together, so James went to get a tech person to explain some of the gadgets on the vehicle. Richard took us through the controls of the Lincoln and capabilities of the touchscreen. Once again, this has never happened to me when buying a used car before! This would be a good time to mention the dealership had just closed for the evening. We went to do paperwork and James took the car to fuel it up and wash the road dust off. Meryl was professional, but with a friendliness like we were old family friends. She was very patient and took the time to explain all the paper work. Her and my wife chatted anytime I wanted too read through something. This made me feel that I could take my time to be sure I understood before I signed anything. As stated earlier no pressure even after we said we were going to buy. When all was done James said the change oil light had came on. He gave us the choice of leaving the vehicle or bringing it back the next day as the dealer ship was closed for the evening. So the next day I brought the vehicle back to get the oil changed. The service department was busy with people from all over the state (impressive reputation). They worked me through in a very swift pace. Everyone I encountered at the dealership was very friendly. The calm casual feeling of the place exudes a neighborhood feel that you would expect from a corner store were everyone is a regular. This is one of the best buying experiences I have ever had. Just for the record I'm 58 years old and have bought more that 20 vehicles in my life. More

Got me out of another one Radiator hose leak. Just pulled up to the Service Center door and they were all over it like ants. They got the hose and had the car back to me by 3 Radiator hose leak. Just pulled up to the Service Center door and they were all over it like ants. They got the hose and had the car back to me by 3PM. I expected an appointment. More