Herlong Ford

Oil change Outstanding service department. Found an issue with my brakes that I was totally I aware of and fixed the issue in a timely manor. Thanks Outstanding service department. Found an issue with my brakes that I was totally I aware of and fixed the issue in a timely manor. Thanks More

Pleasant Experience I talked and worked with Sandy over a period of a month or more due to family responsibilities I had to attend to. She was very patient and accommodat I talked and worked with Sandy over a period of a month or more due to family responsibilities I had to attend to. She was very patient and accommodated my schedule. I had spoken to several dealers, 2 of which were within 30 miles of my home, but chose Herlong. I drove 2.5 hours to purchase my new F 250 from Sandy Widener because she was great to work with and was honest and transparent with the financial part of the deal. I don't hesitate to recommend Herlong Ford for a great buying experience and availability of vehicles to choose from. Everyone I came in contact with was friendly and helpful. More

Great dealership to work with. Sandy was very helpful and polite and answered questions I had promptly. I will recommend her to anyone looking to buy a new vehicle. Sandy was very helpful and polite and answered questions I had promptly. I will recommend her to anyone looking to buy a new vehicle. More

Great service from start to finish I had a bad experience at another dealership in my area. I found the exact vehicle at Herlong, and reached out to them about it. My salesman, James I had a bad experience at another dealership in my area. I found the exact vehicle at Herlong, and reached out to them about it. My salesman, James Ray, responded to my inquiry the next morning. I drove an hour one way to the dealership, and it was worth the ride when I got there. Everyone greeted me with a smile, and previous customers in the waiting area had nothing but good things to say. Throughout my buying process, the staff listen and took care of me. My family and I were pushing for time traveling back to take delivery of my truck. James, Meryl and Richard stayed there (30 mins. late after closing time). While I was finalizing paperwork, Richard showed my wife and daughter every cool thing about the truck. This is the type of service I was looking for from my local dealership. When you're in the market for another vehicle, take a look a Herlong...you won't be disappointed. More

Used truck purchase experience Be very careful when buying a used vehicle. They say that they rigorously inspect the vehicle but they don't. I drove 200 miles after going back and Be very careful when buying a used vehicle. They say that they rigorously inspect the vehicle but they don't. I drove 200 miles after going back and forth with the sales rep via email on a Toyota Tacoma and paid a non-refundable $500 deposit based on the sales rep's feedback. The vehicle had been on the lot for over 3 months, plenty of time to fix any issues. It was pulled and detailed and waiting for me when I arrived. When I got there and drove the car I discovered the alignment was way off as well as brake lights and fog lights broken. This is something a rigorous inspection would have found, even a quick one. I waited over 6 hours for the repairs, they had to take it to another shop. Everything but the fog lights was fixed and those lights are supposedly being drop-shipped to me. Aftermarket locks were put on the truck, I discovered this when I was 150 miles on the road back home when I stopped at a rest stop, took the keys and locked the door. The keys would not turn in the locks to unlock the door. I ended up having to break a window to get in I was told the service manager would get a hold of me with a solution. I have sent videos of the issue and, after over a week, still no response and no fog light. I hate writing this because the sales team was great, be careful on service team. I don't think you would have any issues with new vehicles with warranties. More