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Herlong Ford

Edgefield, SC

4.6
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
Contact Dealership

775 Augusta Rd

Edgefield, SC

29824

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Showing 925 reviews

February 04, 2020

Service at this dealership is less than mediocre. Numerous times we’ve come to pick up our vehicle for it not to be fixed, or pick it up and realize it’s still not fixed. More

by EVELYNMPUTNAM
Recommend Dealer
No
Employees Worked With
Service in general
Feb 10, 2020 -

Herlong Ford responded

EVELYNMPUTNAM, thank you for your feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. If you’d like to discuss this matter with our Customer Care Manager, Elizabeth, please give us a call at (803) 637-3151. Thank you for your honest comments and we hope to hear from you soon.

February 03, 2020

Management does not seem to care, once they have your money. First time, probably last, buying from them. Had to get Ford.com to help. More

by MattL
Recommend Dealer
No
Employees Worked With
Wes Herlong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Shuster
Feb 10, 2020 -

Herlong Ford responded

MattL, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Herlong Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give our Customer Care Manager, Elizabeth, a call at (803) 480-1802 if you’d like to discuss this matter further. Thank you again for your honest feedback. Take care.

February 01, 2020

The Herlong Ford team has always been # 1 for me. I have purchased 3 vehicles with the Herlong team. I feel like family with all the team. More

by Kim
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2020 -

Herlong Ford responded

Kim, thank you for leaving such a great review and high star rating. You most certainly are part of the Herlong Family! If there is anything else we can do to be of assistance, please don't hesitate to reach out. Have a great day!

January 30, 2020

It was a great pleasure to work with Fred Munns. He listened to what I was looking for & helped me choose the right car for me. I would highly recommend this dealership to anyone & plan on doing busi More

by JUSAYN
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2020 -

Herlong Ford responded

Millie, thanks so much for the great review! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We look forward to your next visit. Have a great day!

January 29, 2020

U guys did great will definitely give u future business lacy is a great salesperson I would definitely use Herling again Thank you very much More

by RUSSFOLLEY
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jaime Carrow, Jim Foley, Lacy Shuster
Feb 05, 2020 -

Herlong Ford responded

Russfolley, thank you for your kind words and congratulations on your new vehicle! We hope to be of service to you again! Take care!

January 29, 2020

It's always a pleasure to do business with Herlong Ford. The owners and employees are all friendly and they have a great service team. I encourage anyone looking for a Ford truck or SUV to drive out there More

by JMOT
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow
Feb 05, 2020 -

Herlong Ford responded

Jmot, thank you for leaving such a great review and high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experiences reflect this. We look forward to your next visit! Safe travels!

January 27, 2020

Great service !!! Very Thankful for Meryl Wes and Dustin for going above and beyond to help us get in a much better vehicle despite our financial situation !!!! Thanks again for all the help !!! Lacey was g More

by CAROLINAGIRL0919
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lacy Shuster, Dustin Rushton
Feb 05, 2020 -

Herlong Ford responded

Carolinagirl0919, thanks for the great review! We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Congratulations on your new vehicle. We hope to be of service to you again! Take care!

January 26, 2020

The staff at Herlong Ford are great folks. They made buying a truck very easy and painless. The selection of trucks and great prices are second to none. More

by PBRANDT02
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rushton
Feb 05, 2020 -

Herlong Ford responded

Pbrandt02, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

January 23, 2020

Excellent What can I say that hasn't been said already? Everyone there treated us with excellence. I will always check with Herlong Ford before I shop anywhere More

by BARRY008
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Sanders
Feb 05, 2020 -

Herlong Ford responded

Barry008, thank you for taking the time to leave us your response to our Staff's outstanding customer service and congratulations on your new vehicle! We hope to be of service to you again! Take care!

January 21, 2020

Great Service to F150 Experienced an issue with echo boost on F150. Made appointment with service department. Problem was diagnosed quickly and promptly fixed in one day. More

by LARRY03EDGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Bedenbaugh, Marcia Foley
Mar 18, 2020 -

Herlong Ford responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

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