Herlong Ford

My experience with Herlong Ford was just OK. I spoke with Jim and he was polite and responded in a timely manner. I set up a time to drive over two hours to Herlong Ford to make a deal on a used F150. with Jim and he was polite and responded in a timely manner. I set up a time to drive over two hours to Herlong Ford to make a deal on a used F150. When I arrived I test drove the truck and realized it had 3,000 more miles than what was listed on line. I understand the mileage being different due to test drives etc. but to be off by 3,000 miles just seems deceptive. The listing also stated that the truck came with a bed mat and that was also untrue. Elizabeth from customer care reached out to me to ask about my experience and I addressed these concerns with her. I was told that they use standard listings for the descriptions and the truck never came with a bed mat (even though the online listing said it did) and that I still got a good deal because the reduced the price due to the 3,000 additional miles (they may have reduced the price but it never showed an increase of miles online). Overall the transaction was Ok. I drove over 4 hours total to pick up this truck and I was disappointed when the product did not match the listing. I found the additional 3,000 miles and the lack of a bed mat deceitful. More

Execellent!!! From time we walked on the parking lot we were treated like family. We had dealt with Herlong before and they treated us well back then and more so no From time we walked on the parking lot we were treated like family. We had dealt with Herlong before and they treated us well back then and more so now when we were there. More

Herlong Ford is amazing from the time you walk in the door to the time you leave! Great selection, options, prices, and customer service! Will be back! door to the time you leave! Great selection, options, prices, and customer service! Will be back! More

Herlong Ford is the best! Excellent customer service! Clean dealership, great selection, and excellent prices! Service is always quick and easy! Look forward to my next visit! Clean dealership, great selection, and excellent prices! Service is always quick and easy! Look forward to my next visit! More

Great experience! Appreciated the friendliness and also the commitment to helping me find the best car for me and my family. Helped with service needs and with understanding the tech. the commitment to helping me find the best car for me and my family. Helped with service needs and with understanding the tech. More

Great service Everything in the sales process went smoothly. There were no surprise fees added to the price and everyone was very friendly. Would definitely do bu Everything in the sales process went smoothly. There were no surprise fees added to the price and everyone was very friendly. Would definitely do business with them again. More

My salesman Wayne was awesome. I had a long drive but it was worth it. I will definitely buy her again thanks to Wayne. Great experience . was worth it. I will definitely buy her again thanks to Wayne. Great experience . More

disaster horrible crazy #neveragain took forever to get anything done. There policy is you call them they want call you. Worst experience ever. Trying to forget about it but it's hard lol anything done. There policy is you call them they want call you. Worst experience ever. Trying to forget about it but it's hard lol More

From our first call to inquire about vechicle was terrible service no follow up , I was always reaching out . The only one person was your finance person she was very nice & thorough. Jamie lacked f terrible service no follow up , I was always reaching out . The only one person was your finance person she was very nice & thorough. Jamie lacked followed up and when it came to service that was really awful . Had our car over a week and wasn't even looked at till the Thursday after they had it one full week. Literally had called over 15x just to get it in service. Never again Herlong !! I'll stick with Jim Hudson More

Everyone was great; the transaction went smoothly & Stephanie answered all my questions & concerns in a timely manner and she was very professional and friendly; great personality & disposition. The te Stephanie answered all my questions & concerns in a timely manner and she was very professional and friendly; great personality & disposition. The tech person (Richard) was very knowledgeable & tech savy. More