Herlong Ford

I arrived early for the appointment. Service advisor was able to get service started promptly and was completed within 1 hour. Was offended by mask requirement, especially considering I was the only one wa able to get service started promptly and was completed within 1 hour. Was offended by mask requirement, especially considering I was the only one waiting in the service waiting area. More

Very enjoyable experience from making an appt. through Cindy, dealing with Stephanie for the car buying to financing close with Jaimie! Your females rock! Thanks! Cindy, dealing with Stephanie for the car buying to financing close with Jaimie! Your females rock! Thanks! More

Great Customer Service Natalie helped me when I first arrived. I told her what I was looking for and she brought the car to me and I was able to test drive it. Stephanie mad Natalie helped me when I first arrived. I told her what I was looking for and she brought the car to me and I was able to test drive it. Stephanie made the buying process simple, satisfying, and pleasing with the purchase of the 2018 Ford Fusion Platinum Hybrid. She told me what she knew about the car, and she wasn't pushy with the financial process. She made the buying process easy. Richard gave me a tour of the car and taught me a lot about the technology side of it. He is very knowledgeable with the technology and showed me how the car can actually park itself. Janet and Meryl told me about their financial policy but didn't hound me like the other financial advisors from the other dealerships I visited. The customer service at Herlong Ford was outstanding and that's why I made a purchase from them. Even days after the purchase, I received a thank you card from Stephanie. The staff at Herlong Ford makes the buying experience a positive one. I recommend Herlong Ford to anyone who is looking to purchase a vehicle. More

Terrific customer service Bryan was very persistent in helping me get a new key for my Escape which had come with only one key. The high quality customer service makes the dri Bryan was very persistent in helping me get a new key for my Escape which had come with only one key. The high quality customer service makes the drive from Aiken worth the trip. More

Natalie Stevens was very helpful and upfront Natalie did a good job getting me all the information I needed to make my decision on purchasing the 2500HD from Herlong instead of going to another d Natalie did a good job getting me all the information I needed to make my decision on purchasing the 2500HD from Herlong instead of going to another dealership. Everyone at the dealership asked if I needed anything each time they came through. Natalie even contacted me after the sale asking how I liked the truck. Experience was great. More

Stephanie was very helpful with my buying experience,she took her time with me wasn't pushy she made my experience easier. Very Pleasant person took her time with me wasn't pushy she made my experience easier. Very Pleasant person More

Had a awesome experience with Herlong ford answered every question I had an got me financed an as soon as I drive a 6 hour drive they where ready for me when I got there with the keys ready for me to test dr question I had an got me financed an as soon as I drive a 6 hour drive they where ready for me when I got there with the keys ready for me to test drive I walked out of there a happy man with a new vehicle for the long trip thank you guys so much for your awesome customer service and getting all the paperwork done so fast!! More

Started out good then left disappointed Overall my experience at this dealership was not bad, the staff was friendly and answered all my questions. I liked that there were no dealer fees whi Overall my experience at this dealership was not bad, the staff was friendly and answered all my questions. I liked that there were no dealer fees which is a huge plus. But what disappointed me was that I bought a 2019 Ford and only received one key. Never was it brought up that there may not be a second one. My sales person said "let me go get the other key" while I headed to finance, after waiting for about 2.5 hours, to finish the paperwork. She did not say let me find the key, or I can't find the spare. She said "let me go get the other key" which to me means there was not an issue with the second key. I did not find out until I was doing the walk through with the Ford tech guy explaining the features of my new truck to me. Then after tracking down my salesperson it was oh I can't find the folder that usually has the spare. To me this was unacceptable and it left me with a bad impression with the whole deal. I can overlook extra wait time due to lack of staff but I felt like I was mislead in the whole key situation. Just make sure you follow through with dealing with people no matter how friendly they seem. More

Great staff! Very knowledgeable and helpful during the buying process. Dustin and Meryl were awesome and made the process quick and easy. I highly recommend them. buying process. Dustin and Meryl were awesome and made the process quick and easy. I highly recommend them. More

Great experience purchasing my truck from Herlong Ford in Edgefield, South Carolina. These people will treat you like family and make sure your completely happy. I highly recommend Herlong Ford! Edgefield, South Carolina. These people will treat you like family and make sure your completely happy. I highly recommend Herlong Ford! More