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Herlong Ford

Edgefield, SC

4.6
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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775 Augusta Rd

Edgefield, SC

29824

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Showing 925 reviews

June 16, 2020

My salesman Wayne was awesome. I had a long drive but it was worth it. I will definitely buy her again thanks to Wayne. Great experience . More

by MATTPENDLETON
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow, Wayne Nash
Jun 23, 2020 -

Herlong Ford responded

Matt, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

June 12, 2020

disaster horrible crazy #neveragain took forever to get anything done. There policy is you call them they want call you. Worst experience ever. Trying to forget about it but it's hard lol More

by KYLE5349
Recommend Dealer
No
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Nash
Jun 12, 2020 -

Herlong Ford responded

Kyle5349, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience with us.. Please give our Customer Care Manager, Elizabeth, a call at (803) 637-3151 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

June 12, 2020

Everyone was great; the transaction went smoothly & Stephanie answered all my questions & concerns in a timely manner and she was very professional and friendly; great personality & disposition. The te More

by Willie
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Foley, Bryan Bedenbaugh, Stephanie Bodie
Jun 16, 2020 -

Herlong Ford responded

We are happy we could make your experience a positive one, Willie! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 12, 2020

From our first call to inquire about vechicle was terrible service no follow up , I was always reaching out . The only one person was your finance person she was very nice & thorough. Jamie lacked f More

by MICHELEBB64
Recommend Dealer
No
Employees Worked With
Meryl Herlong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow, Jim Foley, Bryan Bedenbaugh
Jun 12, 2020 -

Herlong Ford responded

MICHELEBB64, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please contact our Customer Care Manager, Elizabeth, (803-637-3151) at your earliest convenience and we will do our best to make this right.

June 10, 2020

Herlong Ford is the Best of the Best!! Each and every time I go to Herlong Ford for any needs I may have, everyone I come in contact with are absolutely awesome!! It is a pleasure being ar More

by janedoo1954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle
Jun 16, 2020 -

Herlong Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

June 08, 2020

If you want to buy a vehicle it’s a great place! If you need to get your truck service it “sucks”! It was more service friendly when Wes Herlong was there! Very Sad! More

by JohnnyFord
Recommend Dealer
No
Employees Worked With
Michelle
Jun 25, 2020 -

Herlong Ford responded

Johnny, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar service experience here at Herlong Ford, Inc. Please contact us at (803) 637-3151 at your convenience so that we can understand the details of your situation. We look forward to speaking with you.

June 05, 2020

I love my my new car. Jamie was the best, I had seen a car on line but when I got to the store there had been a problem with the car so Jamie helped me pick out another car that was just as nice. Jamie I More

by JGIRL6871
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow
Jun 10, 2020 -

Herlong Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with Jamie. Thanks again for your business. Safe travels!

June 04, 2020

Excellent customer service.Great experience in showing Excellent customer service. Great experience in showing what we were looking for. My wife was very pleased with the decision. Jim and Meryl were grea More

by aprilwoods81
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Foley
Jun 10, 2020 -

Herlong Ford responded

We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 01, 2020

Fantastic service with getting me set up for an out of state purchase! I was able to be in and out within a morning, and am enjoying my new car! Thank you! More

by E. Cameron
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow, Wayne Nash, Stephanie Bodie
Jun 02, 2020 -

Herlong Ford responded

Hi, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 21, 2020

Possible transmission trouble Fixed my truck fast, found problem fast. Not transmission problem, coil pack. Working great now. Was able to find problem quick, no problem with usi More

by clfdkevin619
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Bedenbaugh
May 27, 2020 -

Herlong Ford responded

Hello, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Please let us know if there is ever anything else we can do for you! Safe travels!

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