Herlong Ford

Had a awesome experience with Herlong ford answered every question I had an got me financed an as soon as I drive a 6 hour drive they where ready for me when I got there with the keys ready for me to test dr question I had an got me financed an as soon as I drive a 6 hour drive they where ready for me when I got there with the keys ready for me to test drive I walked out of there a happy man with a new vehicle for the long trip thank you guys so much for your awesome customer service and getting all the paperwork done so fast!! More

Started out good then left disappointed Overall my experience at this dealership was not bad, the staff was friendly and answered all my questions. I liked that there were no dealer fees whi Overall my experience at this dealership was not bad, the staff was friendly and answered all my questions. I liked that there were no dealer fees which is a huge plus. But what disappointed me was that I bought a 2019 Ford and only received one key. Never was it brought up that there may not be a second one. My sales person said "let me go get the other key" while I headed to finance, after waiting for about 2.5 hours, to finish the paperwork. She did not say let me find the key, or I can't find the spare. She said "let me go get the other key" which to me means there was not an issue with the second key. I did not find out until I was doing the walk through with the Ford tech guy explaining the features of my new truck to me. Then after tracking down my salesperson it was oh I can't find the folder that usually has the spare. To me this was unacceptable and it left me with a bad impression with the whole deal. I can overlook extra wait time due to lack of staff but I felt like I was mislead in the whole key situation. Just make sure you follow through with dealing with people no matter how friendly they seem. More

Great staff! Very knowledgeable and helpful during the buying process. Dustin and Meryl were awesome and made the process quick and easy. I highly recommend them. buying process. Dustin and Meryl were awesome and made the process quick and easy. I highly recommend them. More

Great experience purchasing my truck from Herlong Ford in Edgefield, South Carolina. These people will treat you like family and make sure your completely happy. I highly recommend Herlong Ford! Edgefield, South Carolina. These people will treat you like family and make sure your completely happy. I highly recommend Herlong Ford! More

My experience with Herlong Ford was just OK. I spoke with Jim and he was polite and responded in a timely manner. I set up a time to drive over two hours to Herlong Ford to make a deal on a used F150. with Jim and he was polite and responded in a timely manner. I set up a time to drive over two hours to Herlong Ford to make a deal on a used F150. When I arrived I test drove the truck and realized it had 3,000 more miles than what was listed on line. I understand the mileage being different due to test drives etc. but to be off by 3,000 miles just seems deceptive. The listing also stated that the truck came with a bed mat and that was also untrue. Elizabeth from customer care reached out to me to ask about my experience and I addressed these concerns with her. I was told that they use standard listings for the descriptions and the truck never came with a bed mat (even though the online listing said it did) and that I still got a good deal because the reduced the price due to the 3,000 additional miles (they may have reduced the price but it never showed an increase of miles online). Overall the transaction was Ok. I drove over 4 hours total to pick up this truck and I was disappointed when the product did not match the listing. I found the additional 3,000 miles and the lack of a bed mat deceitful. More

Execellent!!! From time we walked on the parking lot we were treated like family. We had dealt with Herlong before and they treated us well back then and more so no From time we walked on the parking lot we were treated like family. We had dealt with Herlong before and they treated us well back then and more so now when we were there. More

Herlong Ford is amazing from the time you walk in the door to the time you leave! Great selection, options, prices, and customer service! Will be back! door to the time you leave! Great selection, options, prices, and customer service! Will be back! More

Herlong Ford is the best! Excellent customer service! Clean dealership, great selection, and excellent prices! Service is always quick and easy! Look forward to my next visit! Clean dealership, great selection, and excellent prices! Service is always quick and easy! Look forward to my next visit! More

Great experience! Appreciated the friendliness and also the commitment to helping me find the best car for me and my family. Helped with service needs and with understanding the tech. the commitment to helping me find the best car for me and my family. Helped with service needs and with understanding the tech. More

Great service Everything in the sales process went smoothly. There were no surprise fees added to the price and everyone was very friendly. Would definitely do bu Everything in the sales process went smoothly. There were no surprise fees added to the price and everyone was very friendly. Would definitely do business with them again. More