Herlong Ford

Didn’t want to fix a problem w/my truck that I purchased just 2wks prior. They called back to say they would. No communication while they had my truck-I had to keep calling. THEN when I got my truck back, i just 2wks prior. They called back to say they would. No communication while they had my truck-I had to keep calling. THEN when I got my truck back, it was on E!! By the time I got out of my neighborhood, the gas light came on! I had over a half tank of gas when they picked it up. These people are a trip. If you go there make sure you check everything from the body to the engine because they won’t say anything about an issue if you don’t....it’s all and only about making a sale. More

A few months ago I purchased a used 2014 mustang get convertible from Herlong Ford ... The car seems great, but the check engine light has came on three times since it was purchased ... The first convertible from Herlong Ford ... The car seems great, but the check engine light has came on three times since it was purchased ... The first time was from a broken intake tube. The second time was from a re-circ valve ... And now the check engine light is on a third time ... I’m getting rather frustrated with this purchase ... More

Herlong Ford has earned my Business Twice now! Once in 2017 and again just 2 weeks ago. We all have choices in car buying and for myself - I have chosen to work with the BEST! Everyone at Herlong Ford t 2017 and again just 2 weeks ago. We all have choices in car buying and for myself - I have chosen to work with the BEST! Everyone at Herlong Ford treats you like you are part of their family (which I feel like I am now for sure) and I drive past several other Ford Dealerships to go out of my way to experience the difference Herlong Ford makes! Fred Munns was my Salesman back in 2017 and again just recently here in 2020! Thank you Herlong Ford for your EXCELLENT Customer Service. I sell Real Estate and I believe that Customer Service is Key to Every Successful Transaction More

The general manager is a crook,he is deceptive, misleading, and most of all everything that could have been wrong with my experience buying a car from Herlong Ford WAS...car was sold with so many p misleading, and most of all everything that could have been wrong with my experience buying a car from Herlong Ford WAS...car was sold with so many problems, it took 2most to get most it taken care of , the service manager, though, after meeting him and letting him know of my troubles he got most of the items done within another month or so, still waiting on 1 more fix, though.My advise Do Not buy a vehicle from Herlong Ford in Edgefield, Sc. Wish l could verbally explain all l went through. This is a very short version...BEWARE!!! More

Friendly staff that answered all of my questions. Staff made sure I was satisfied. Stephanie arranged for me to have a bed liner installed in my truck and kept me informed daily on the progress. made sure I was satisfied. Stephanie arranged for me to have a bed liner installed in my truck and kept me informed daily on the progress. More

F150 purchase The sale process was very slow, lots of waiting. Part of the sale included the purchase of a spray-on bedliner, trailer hitch and running boards to be The sale process was very slow, lots of waiting. Part of the sale included the purchase of a spray-on bedliner, trailer hitch and running boards to be installed the following week by a 3rd party vendor. The next week when I was trying to arrange the drop-off of my truck I learned that my salesman was on vacation and nobody knew what I was talking about. It was finally determined that there was a parts issue requiring rescheduling into the next week. The next week when I came to drop my truck off once again it was a surprise to almost everyone. It took forever to get a loaner and get on my way and the loaner had a low gas warning message. My truck was supposed to be ready for pickup the next day. When I called once again nobody knew anything about what was going on with my truck. As it turned out it wasn't ready for me to pickup until Friday afternoon after dropping it off on Monday. When I went to pick it up it did not have the 7 pin connector for my trailer connection- even though I had been called at home by the vendor to find out what I wanted for a connector. Nobody "owned" this whole process. The service folks kept telling me that they didn't have anything to do with it, that it was sales. There was no turnover for the guy going on vacation. Oh, social distancing and masks were not in evidence until the day I picked up my truck after the work was done and even then not very well. More