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Herlong Ford

Edgefield, SC

4.7
941 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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775 Augusta Rd

Edgefield, SC

29824

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Showing 941 reviews

October 05, 2020

Great place to buy a used vehicle with major issues that they are sure not to tell you about. And then ignore you when you reach out for help. I lost nearly $4,000 thanks to Herlong Ford. Thank you for cari More

by kcseabury
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Foley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Bodie
Oct 22, 2020 -

Herlong Ford responded

Hello, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. Please give us a call at (803) 637-3151 and we will do our best to make this better. We hope to hear from you soon. Take care.

Nov 15, 2020 -

kcseabury responded

I called three times since the review was written. Short story is that Jim told me on a Monday that Wednesday they would decide what resolve they would be doing. Jim never called me so the Friday of that week I called him. Jim said,” we did agree to return the whole amount I had requested but since you posted a negative review, You won’t be getting anything.” After some discussion I asked how much help they were going to offer. Jim said, “The whole $1,000.” I had to replace the engine at a cost of $3,500. I asked for Herlong to pay half since they knew about the problems and did not tell me before I bought it. Jim claims they sold me an “as is” vehicle and they have no obligation to tell me. He also said they would have taken it to auction had they known how bad the engine was. A mechanic and the shop manager were asked about the engine and AC as we listened to the truck idle. They both flat out withheld information they knew and I was cheated on this purchase. I had $6,000 to buy a truck with and that’s all. I am a retired pastor with very limited funds. After the purchase of the truck, I had to put another $3,900 In the form of an engine, radiator and AC repair. Herlong Ford said the AC needed 2 parts to fix it. They were wrong and I’m glad I had another mechanic look at it. Herlong would have had me spend over $300 to fix the AC. I had it fixed for half that much and got the right parts replaced without replacing the parts Herlong said needed replaced. Jim said he is not worried about me posting a negative review because he can simply reply saying I bought an “as is” vehicle and assumed all responsibility for any repairs. That fact does not give Herlong Ford the right to withhold information from customers. That is fraud and misrepresentation. Then he punished me for writing a negative review!! That is bullying and certainly bad customer service (very demeaning). I told Jim my negative review would be changed to positive when Herlong Ford offers something positive to settle this terrible deal. So far they just keep making it worse. I am seeking the owner to share this with him/her. If they agree Jim is doing the right thing for the dealership, I/we as a consumer need to get busier warning the public of the lying, cheating and poor treatment of people that goes on there with the blessings of the ownership on down. BUYERS BEWARE!!! 11/15/20 UPDATE Please note the lie told in Herlong’s reply above. I still haven’t heard from the owner or anyone interested in making this situation better. They put up a good front while stealing your money and treating horribly! STAY AWAY FROM THIS PLACE!!!!!

October 03, 2020

In a process that takes time I received excellent service, with were friendliness and professionalism. They helped complete a 5 week search for a used truck. Thank you. More

by JBONETTI76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Bodie
Oct 08, 2020 -

Herlong Ford responded

Jbonetti76, we appreciate your feedback of our Staff's outstanding service! It is great to hear our Staff took such great care of you! We hope to see you here again! Safe travels!

October 02, 2020

Excellent customer service by Fred Muns and the entire staff. No pressure. We were allowed to look without feeling that we must buy. Everyone was very nice and friendly. More

by romanstone
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Herlong Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Herlong Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

October 01, 2020

Very happy with the f250 and all the sales staff are very helpful and friendly would recommend this dealership and give them a 5 🌟 thanks More

by GUYMO555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Carrow, Natalie Stevens
October 01, 2020

Been looking for a used truck, they had what I was looking for at the right price, buying made easy, Thank you , Jim, Meryl and Bobby More

by chriswash577
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Kornaus
September 30, 2020

2nd vehicle bought from this dealership and have always received more than phenomenal service. Nothing but the best and couldn’t be happier! Wouldn’t buy anywhere else!!! More

by Kc5505
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Carrow
September 23, 2020

I am very disappointed with the service department of herlong ford in Edgefield County. The customer service is horrible. They did not seem to care about me, the customer! More

by WILLIAMS_0320
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Kilpatrick
Oct 08, 2020 -

Herlong Ford responded

Hello, thank you for sharing this recent experience with us. Please give us a call at (803) 637-3151 if you’d like to discuss this matter further. Thank you again for your honest feedback and we look forward to hearing from you. Take care.

September 23, 2020

Appointment set at 9 a.m. and vehicular driven in bay at 9:02. I pulled out of the dealership at 10:02. The technicians kept the cab clean and no spots on the fender. I was thanked and all services were exp More

by RXVJL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brittany Ashley, Bryan Bedenbaugh
September 11, 2020

Appointment made for brake line recall. After my arrival I was told parts not available to do the job. I should have been called before bringing in the vehicle. Car was washed by service dep't. Had inform More

by louistotte
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Herlong Ford responded

Louistotte, your comments keep us motivated and working hard for all our guests. Thanks again for your business! Take care!

September 10, 2020

It was a great experience at Herlong Ford. The staff was so helpful. It was easy to buy a car there. I would do it again. More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Bodie
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