Herlong Ford

I had the best car buying experience! It was great working with Wayne and their excellent well-organized team that did everything right from the beginning to the end. I was searching for a particular working with Wayne and their excellent well-organized team that did everything right from the beginning to the end. I was searching for a particular vehicle that I wanted and searched across the entire country to find it. I found the vehicle I wanted at Herlong Ford in which they’re located 2,800 miles away from me, and their service has been spectacular from the start. To begin with, since they’re located far away, they did an excellent job with detailed description about the vehicle and great photos so I knew exactly what I was buying. When I called to ask about the availability, Wayne, the sales person gathered EVERYTHING that I have requested about the vehicle. Usually when I request about the vehicle, there’s usually one or two things that would go wrong, but not with Wayne. He knew that I was very particular of how I would like to get every detail about the vehicle as he knew that I would be buying unseen. He even did Facetime with me to do a walk through and he would do a test drive of the vehicle so I would know everything about the vehicle. Then, he outlined the entire process to me and whenever I had any questions, he would be very responsive and would get back to me right away. I was very concerned buying a vehicle 2,800 miles away unseen, but working with Wayne and his team made that concern go away. I can’t thank enough for having Wayne as my salesperson as I really appreciate everything he did to make this the best purchasing experience! More

Absolutely awesome people. Thank you so much. Dustin d. Great sale person thank you. Thank you, thank you, thank you, thank you, thank you. Thank you for everything Great sale person thank you. Thank you, thank you, thank you, thank you, thank you. Thank you for everything More

Dealt with Kelsey via internet and texting. Gave her my trade in information, credit information, and she had most everything in order when we arrived. Trade in value was pretty good too. Staff was friendl trade in information, credit information, and she had most everything in order when we arrived. Trade in value was pretty good too. Staff was friendly as well. More

The service department did a great job repairing my vehicle. The parts took a while to come in, but once they were in, the repair took 1 day. My only complaint, they didn't reset my oil meter. vehicle. The parts took a while to come in, but once they were in, the repair took 1 day. My only complaint, they didn't reset my oil meter. More

Excellent dealership with top notch sales associates and management! They gave us a great deal on our vehicle and made the experience easy and enjoyable! management! They gave us a great deal on our vehicle and made the experience easy and enjoyable! More

Entire sales process was a breeze. Incredibly friendly and helpful staff. Thank you for making my experience so wonderful. Southern hospitality at it's best. and helpful staff. Thank you for making my experience so wonderful. Southern hospitality at it's best. More

Stephanie Bodie was the best sales person we have ever felt with!! Awesome service department and awesome customer service!! Very helpful! Thanks again Stephanie Bodie!! felt with!! Awesome service department and awesome customer service!! Very helpful! Thanks again Stephanie Bodie!! More

It took a little longer than expected to repair but I guess it was pretty good. It took a couple of weeks to get appointment. guess it was pretty good. It took a couple of weeks to get appointment. More

Professional. Sales agents and staff extremely helpful. Knowledgeable and caring. They are all about helping you find the vehicle that you want. The mechanic made me comfortable in explaining the vehicl Knowledgeable and caring. They are all about helping you find the vehicle that you want. The mechanic made me comfortable in explaining the vehicle. More

Always a pleasure to have any experience at Herlong. We have 4 vehicles that are serviced there. Yalonda and Danielle greet me/us by our names!! Makes us feel like we are part of more than just bringing o have 4 vehicles that are serviced there. Yalonda and Danielle greet me/us by our names!! Makes us feel like we are part of more than just bringing our car in for oil changes.! More