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Herlong Ford

Edgefield, SC

4.6
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
Contact Dealership

775 Augusta Rd

Edgefield, SC

29824

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Showing 925 reviews

June 08, 2021

By far, this was the easiest car purchase I've ever had. Natalie was fantastic! She went above and beyond to help make the sale happen. More

by JWILSONPOTTS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Stevens
Jun 11, 2021 -

Herlong Ford responded

Hello, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

June 07, 2021

Would not recommend buying anything from them. But there service department is awesome. Now that they have a new service manager. Took 3 weeks to get my truck done. But the service manger made it right More

by WYATTKINARD2001
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wes Herlong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manger is awesome , Brittany Ashley, Yalonda Daniel
Jun 23, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (803) 637-3151 at your earliest convenience to discuss how we can turn your experience into a positive one.

May 25, 2021

Had a freak occurrence where random bolt broke AC condenser. Warranty wouldn't cover it, but Herlong worked with me to make it right. They also made sure I had a loaner while they took care of the jo More

by 3RHALE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yalonda Daniel, KEVIN HARVILLE
May 26, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

May 23, 2021

Excellent work Yolanda was very helpful, friendly and kind. I would definitely bring my car to get maintenance service and I would recommend to my friends and Family...!! THANK YOU SO MUCH...!! More

by adilene76
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yalonda Daniel
May 25, 2021 -

Herlong Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herlong Ford, Inc.. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

May 22, 2021

Most unorganized professional situation I have ever been involved in. We will NEVER purchase from Herlong again. Ted was our sales rep and the finance lady we worked with doesn’t seem to be listed as well. More

by K & L Johnson
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meryl Herlong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ted
Jun 06, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Herlong Ford, Inc. Please give us a call at (803) 637-3151 and we will do our best to make this better. We hope to hear from you soon.

May 22, 2021

Awesome people with great service our representative help us a lot and stayed late to help us with our new vehicle Thank u very much love the 2 new rides More

by WILSON.EDDIE71
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Natalie Stevens
May 25, 2021 -

Herlong Ford responded

Hi, your comments keep us motivated and working hard for all our guests! At Herlong Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

May 22, 2021

Great, friendly service! The ladies make it 100% a wonderful experience! They go above and beyond for their customers and they know you by name. More

by Scbaseballmom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hank Boyd, Yalonda Daniel
May 25, 2021 -

Herlong Ford responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 18, 2021

This dealership took very good care of me. Kevin Harville was superb. He and they did everything they could to make sure me experience was smooth and painless. More

by JAMOORE0017
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kevin Harville
May 25, 2021 -

Herlong Ford responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 18, 2021

Through many challenges the staff perseverance helped to get a bad situation right. I was treated in a professional manner and all worked out in the end. More

by LLBEAR23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Herlong Ford responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 13, 2021

They were easy to do business with, we were in and out very fast, of course we settled on the price before i headed over there. More

by LARRYDELBRIDGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dustin Rushton
May 17, 2021 -

Herlong Ford responded

Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! Feel free to reach out to us if you need anything. Have a wonderful day.

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