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Herlong Ford

Edgefield, SC

4.6
925 Reviews
Since 1933, Herlong Ford has committed to revolutionizing and legitimizing the new and pre-owned car business, guided by the principles of trust and open information exchange our goal is to provide a truly unique and satisfying automotive purchase experience for every guest, in every way. Why Buy From Herlong Ford? We shop our vehicles daily to make certain we are competitively priced with other like vehicles in the area No DOC fees, dealer fees or prep fees (this means there are NO hidden fees) A 3-day exchange policy on all Ford Certified pre-owned vehicles; buy with confidence We deliver Warranties are provided with ALL vehicles We are a "One Stop Shop" offering competitive financing options, vehicle protection / maintenance plans Our Ford Certified technicians rigorously inspect all vehicles prior to being placed on our lot for sale Carfax reports provided for all vehicles Family owned and operated since 1933 We offer top dollar for your trade and will buy your vehicle even if you don't buy ours. Let us make you an offer!
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775 Augusta Rd

Edgefield, SC

29824

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Showing 925 reviews

February 18, 2022

I am highly disappointed. I purchased a work truck and the water pump went out. I called and got no help. I purchased a warranty. Sales person was checking to see if I cou More

by BCBRELIABLE.LLC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wes Herlong
3.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cj Messer
February 12, 2022

I have purchased several vehicles from Herlong Ford over the years. I have also purchased vehicles from other dealers years ago. Herlong Ford and all of their sales, administration and service personnel h More

by dc1gator
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Janet Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
LINDA BUTLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ALLAN HATCHER, TJ OWENS
Feb 14, 2022 -

Herlong Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

February 05, 2022

I highly recommend this dealership. Very satisfied with the staff. The service was outstanding & I was very satisfied. More

by WEAVERRAY3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rochelle Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rushton
Feb 07, 2022 -

Herlong Ford responded

Hi, we appreciate your recommendation of our dealership! It is great to hear our Staff took such great care of you! We hope to see you here again!

February 04, 2022

Salesman was great at first. I'm an hour away working 12 hours shift. He met me with the truck on his own time after hours. Truck needed tires and oil pan gasket replaced. They had the truck for 2 weeks wai More

by TLEE92388
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cj Messer
Feb 20, 2022 -

Herlong Ford responded

Hi, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Herlong Ford, Inc.. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (803) 637-3151 and we will do our best to make this better. We hope to hear from you soon. Take care!

January 26, 2022

It was one of the best experience at a dealership. The lady that helped me and my wife made sure our kids were comfortable and occupied. Would recommend to a friend or family member. More

by SEAN.SUTPHIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Shelby Queen
Jan 28, 2022 -

Herlong Ford responded

Hi there, we appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 25, 2022

Service was good people were friendly. I would recommend Herlong to my friends. I am planning on buying my next vehicle from Herlong More

by WTROBIN1
Recommend Dealer
Yes
Employees Worked With
Fred Munns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Wiseman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2022 -

Herlong Ford responded

Hi, we appreciate your recommendation of our dealership! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

January 24, 2022

Service department and warranty lady is horrible to customers she hung the phone up several times they will never get my business again More

by TYLER.BLAND403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Huizenga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : warranty , ALLAN HATCHER
Feb 09, 2022 -

Herlong Ford responded

Hi, we are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (803) 637-3151 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon. Take care!

January 21, 2022

They are good. I will choose Herlong Ford every time. And recommend them to every body. More

by LEONALEONARD315
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danielle Huizenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2022 -

Herlong Ford responded

Hello, thank you so much for the positive review! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

January 20, 2022

Wayne Nash was our salesman and did a superb job putting all together so we could leave with our vehicle. Great job to all the staff!!! More

by JHNCOLETTA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Nash
Jan 24, 2022 -

Herlong Ford responded

Hi, we appreciate your feedback on our Staff's outstanding service! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!

January 20, 2022

The folks here were very friendly. Sales were very help full in finding what we were looking for. Meg in finance worked to get me the best rate on my loan. I would recommend this dealership to anyone. More

by A-H-MCCARTHA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Meryl Herlong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rushton
Jan 22, 2022 -

Herlong Ford responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Herlong Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

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