Herlong Ford

The overall experience was okay. Wished I had noticed other things needing fixed. But overall the experience was good. Wished I had noticed other things needing fixed. But overall the experience was good. More

My vehicle, purchased new from Herlong, had an issue with paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She fina paint peeling around the windshield. When I called the service department, the rep on the phone said my car was not under warranty (it was). She finally agreed with me and told me to come in so they could take pictures. Six months later, I was still waiting to have my vehicle repaired. All that needed to be done was for someone to submit the work order (paperwork) so that I could take my car to a body shop. After I made 20+ calls to the service department, the reps always told me they could’ve find their service manager. I never once received a call back from him after leaving messages and no one could give me a timeframe when I could expect to have the issue repaired. My husband finally drove all the way out to the dealership to talk to someone face-to-face. The work order was on the service manager’s desk, and he submitted it while my husband was there. Why did it take so long? Why did my husband have to go make an in-person visit in order for a simple task to be completed? The excuse was they were understaffed. At what point is a six-month-long issue prioritized? To me, it was inexcusable and I will not be going back to this dealership. More

Friendly staff in sales and service. Although there was a problem finding the issue with my Escape, I did feel like the staff made genuine efforts to try and resolve the issue. Although there was a problem finding the issue with my Escape, I did feel like the staff made genuine efforts to try and resolve the issue. More

Herlong Ford is the best Ford Service in SC and GA. I always take my cars to them, and I always have great results. I always take my cars to them, and I always have great results. More

Fred Munnis was an awesome salesman. He made sure we were comfortable and help us find the truck of our dreams. Thank you so much and I recommend anyone to go to Herlong He made sure we were comfortable and help us find the truck of our dreams. Thank you so much and I recommend anyone to go to Herlong More

Easy online appointment set up. Clean facility with fast reliable service. Called with questions and suggested service. Good experience Clean facility with fast reliable service. Called with questions and suggested service. Good experience More

Salesman Fred was Amazing! ! Bought 2 vehicles from him in 2 years..Fred stayed on top of everything..kept us updated on our order for the vehicles and went above and beyond to ! Bought 2 vehicles from him in 2 years..Fred stayed on top of everything..kept us updated on our order for the vehicles and went above and beyond to make us happy with everything More

A safe, clean business-like atmosphere, with all concentrating on getting the work completed. Well done! concentrating on getting the work completed. Well done! More

Was very pleased with service . They have always gotten my truck through in good shape. They have always gotten my truck through in good shape. More

MY WIFE AND I TRAVELED FROM INDIANA AND WAS GREETED AT THE AIRPORT BY KEVIN WITH A BIG SOUTHERN SMILE. KEVIN AND THE STAFF WENT BEYOND EXPECTATIONS IN THE PURCHASE OF OUR NEW SERVICE TRUCK. THIS DEALER THE AIRPORT BY KEVIN WITH A BIG SOUTHERN SMILE. KEVIN AND THE STAFF WENT BEYOND EXPECTATIONS IN THE PURCHASE OF OUR NEW SERVICE TRUCK. THIS DEALERSHIP UNDERSTANDS CUSTOMER SERVICE AND KEVIN DID NOT SALE THE TRUCK OVER INVOICE, I THANKED HIM FOR THAT AND HE MENTIONED THAT HE HATED THE FACT HE COULDN'T DISCOUNT IT. THIS IS THE HUGE BENEFIT OF DEALING WITH A SMALL FAMILY-OWNED DEALERSHIP BECAUSE YOU AREN'T JUST A NUMBER. FOR EXAMPLE, WES WHO IS THE SALES MANAGER AND NEXT GENERATION OWNER MADE A POINT TO COME OUTSIDE BEFORE WE LEFT TO CONFIRM THAT OUR EXPERIENCE WAS A GOOD ONE KNOWING THAT WE TRAVELED 600 MILES TO PURCHASE THE TRUCK. A QUICK SHOUT OUT TO ELIZABETH WHO MADE OUT PAPERWORK QUICK AND PAINLESS. I WOULD SUGGEST THIS DEALERSHIP AND STAFF TO ANYONE LOOKING AT PURCHASING A NEW OR USED VEHICLE. More