Herlong Ford

I drove about an hour to order my new vehicle with Herlong Ford, but it was worth it. Ordering took a while because they are a small dealership in a small town and were slammed, but there was no pres Herlong Ford, but it was worth it. Ordering took a while because they are a small dealership in a small town and were slammed, but there was no pressure or skeevy sales tactics. Also, no addendum stickers (and at the time, no doc fee, but this has changed to a low one). When the time came for the F&I stuff, it was all very low pressure - no one tried to convince me I needed some warranty or plan that I didn't want. More like, "Do any of these interest you? No? Well, then just circle no." When I asked questions, the answers were straightforward - I never got the sense that anyone was trying to blow smoke. When the time came to trade in my old car, I got a fair price, not a lowballed price, right off the bat. On the minus side, I could have wish for a bit more frequent communication about the status of the order, even if it was "no change." And, the other thing I didn't like was that I ordered the car with no doc fee, but they instituted one about three months before my truck came in - I could have fought that, but decided not to since it was pretty low compared to some of the other dealerships in the state. In the end, it was a very pleasant transaction though if you like the big dealership vibe, I doubt this is the place for you. More

The easiest car buying experience I have had in years. Fair and upfront pricing. Free tank of gas. the staff all were very nice and helpful. 10/10 Fair and upfront pricing. Free tank of gas. the staff all were very nice and helpful. 10/10 More

It was very easy to make a deal with this dealership. Everything was done online and they delivered my new vehicle to me. It was an awesome experience having the vehicle delivered. Thanks to all thos Everything was done online and they delivered my new vehicle to me. It was an awesome experience having the vehicle delivered. Thanks to all those involved in making this transaction happen!! More

Herlong ford is always easy and quick when it comes to my service needs. Their employees are always helpful and knowledgable. service needs. Their employees are always helpful and knowledgable. More

Best Desision with true professionals. The process was very simple. Purchase truck completely online. The truck and paperwork was delivered to my home The process was very simple. Purchase truck completely online. The truck and paperwork was delivered to my home More

No pressure sale; Easy communication; offers other options; Stayed over for us to purchase vehicle options; Stayed over for us to purchase vehicle More

Kim, my sales person was great. Well informed, hard working, and returned my calls promptly. The dealership was equally pleasant. Every bit a fine car buying experience. Well informed, hard working, and returned my calls promptly. The dealership was equally pleasant. Every bit a fine car buying experience. More

Great buying experience! They got approval for financing that kept the monthly payments in the range I requested. Kim and the finance department were wonderful to work with They got approval for financing that kept the monthly payments in the range I requested. Kim and the finance department were wonderful to work with. I highly recommend Herlong Ford! More

Dispite challenges with little or no internet do effects of Hurricane Helene,Kim and Meryl got the deal done on my new F350. of Hurricane Helene,Kim and Meryl got the deal done on my new F350. More

Excellent customer service! Kim and Meryl are the best! Very helpful and good at what they do. Kim and Meryl are the best! Very helpful and good at what they do. More