Herlong Chevrolet

It was good experience, they went above and beyond what I expected. Very nice and personal people. expected. Very nice and personal people. More

Herlong Chevrolet has ALWAYS had the BEST Service Department!!! They are always soooo friendly and get the work done on my automobile very professional!! Department!!! They are always soooo friendly and get the work done on my automobile very professional!! More

Always such courteous folks in service. We feel Travis & others listen to our requests & give us good feedback. Thanks! We feel Travis & others listen to our requests & give us good feedback. Thanks! More

I venture to say that this dealership has the least competent service department I have ever dealt with. Truck was taken in due to a broken transmission shifter bracket. A week and a half later they tr competent service department I have ever dealt with. Truck was taken in due to a broken transmission shifter bracket. A week and a half later they tried to tell me it was a Transmission Control Module (conveniently not covered under warranty). Finally had to put my foot down and tell them NO to replacing the TCM as I knew it was not the issue. Three weeks later I get a call from service telling me that they "think" my truck is finished and can be picked up, but there is an issue with the battery that it wasn't charged. Wait you "think" it is finished ... well either it is or isn't. This truck has an AGM battery which CAN NOT be allowed to sit discharged or it is no longer usable. I informed the service department 21 days ago when I got the OnStar notification that the battery was dead/dying. Clearly, they didn't care and allowed it to sit and fully discharge. Then quoted me an OUTLANDISH price to replace the battery. Nope, I'm good. I'll replace it myself, even though you caused the issue. I guess if they couldn't get me to fall for the Transmission Control Module scam (Again, so conveniently NOT covered under warranty when the bracket was) that they would try and make a buck on the battery ... I dropped off a truck that ran fine but you couldn't put it in gear due to the broken bracket and I am picking up a truck that the shifter works in but won't crank. Sometimes you just have to bite the bullet and fix things yourself because the "Professionals" aren't capable of being professional. Please stay away from this dealership's service department. When speaking to one of the employees in service when I was trying to figure out when my truck would be completed, he stated he was told by management "If you aren't capable of lying to customers, then you are probably in the wrong business." That statement cost this dealership any further business from a family that has purchased 5 vehicles in the past 4 years and Chevrolet a lifelong customer. More

They have great friendly associates. I highly recommend that dealership. Keep up the good work!!! I highly recommend that dealership. Keep up the good work!!! More

I didn't want to comment on this. .. but the dealer was very insistent and very kind, but Kaitlin who helped me needs to be more friendly she look like mad but she have to try to do mo .. but the dealer was very insistent and very kind, but Kaitlin who helped me needs to be more friendly she look like mad but she have to try to do more nice. More

Everything went great thank y’all for my new car. Yall was amazing with helping me!!! Yall was amazing with helping me!!! More

Great experience. Cliff Kneece was awesome. Drove off with a 2025 Chevrolet Trax. No problems. Cliff Kneece was awesome. Drove off with a 2025 Chevrolet Trax. No problems. More

When I went to buy my car it was a wonderful experiment everyone was so nice and so kind thank God for good people everyone was so nice and so kind thank God for good people More

Great dealership to work with will do again. Cliff Kneece went above and beyond to help us get a vehicle Cliff Kneece went above and beyond to help us get a vehicle More