Herlong Chevrolet

Amazing job! ! I am blown away by the professionalism, honesty, and efficiency of this dealership. I’ve recently been searching for a used truck and had shopped ar ! I am blown away by the professionalism, honesty, and efficiency of this dealership. I’ve recently been searching for a used truck and had shopped around for quite sometime. I decided to stop into Herlong Chevrolet and check out their inventory. After paying off my car and getting a nice trade in value the deal was settled on my brand new 2024 Silverado 1500 and setup exactly how I wanted it. I cannot thank you enough Herlong Chevy and the people there for helping pick out my dream truck. This is by far the best dealership and customer service experience I’ve ever had! The entire process was hassle free and I’ll definitely be back to buy my next truck! Thank you again Herlong Chevrolet! More

Very kind and polite. Very knowledgeable on every question I asked . Will definitely do business with them again Very knowledgeable on every question I asked . Will definitely do business with them again More

Courteous. The only issue I had was that there was a coupon for oil change and rotation for $80.75. They could not get it to work but did give me and a lady a 2 The only issue I had was that there was a coupon for oil change and rotation for $80.75. They could not get it to work but did give me and a lady a 20% discount which made the oil and rotation cost $89.20. No one tried to explain why the better coupon didn't work. More

Awesome! Great customer service and a lot of patience when he was working with me. It is like an extended family. Great customer service and a lot of patience when he was working with me. It is like an extended family. More

Great service, was very prompt with time of service and how long I waited. Very satisfied. how long I waited. Very satisfied. More

Hello I have been looking for 2 weeks for this color truck. The first dealership told us that the color didn’t come on that truck but Herlong Chevrolet had it and that was great. Thank You truck. The first dealership told us that the color didn’t come on that truck but Herlong Chevrolet had it and that was great. Thank You More

It was good experience, they went above and beyond what I expected. Very nice and personal people. expected. Very nice and personal people. More

Herlong Chevrolet has ALWAYS had the BEST Service Department!!! They are always soooo friendly and get the work done on my automobile very professional!! Department!!! They are always soooo friendly and get the work done on my automobile very professional!! More

Always such courteous folks in service. We feel Travis & others listen to our requests & give us good feedback. Thanks! We feel Travis & others listen to our requests & give us good feedback. Thanks! More

I venture to say that this dealership has the least competent service department I have ever dealt with. Truck was taken in due to a broken transmission shifter bracket. A week and a half later they tr competent service department I have ever dealt with. Truck was taken in due to a broken transmission shifter bracket. A week and a half later they tried to tell me it was a Transmission Control Module (conveniently not covered under warranty). Finally had to put my foot down and tell them NO to replacing the TCM as I knew it was not the issue. Three weeks later I get a call from service telling me that they "think" my truck is finished and can be picked up, but there is an issue with the battery that it wasn't charged. Wait you "think" it is finished ... well either it is or isn't. This truck has an AGM battery which CAN NOT be allowed to sit discharged or it is no longer usable. I informed the service department 21 days ago when I got the OnStar notification that the battery was dead/dying. Clearly, they didn't care and allowed it to sit and fully discharge. Then quoted me an OUTLANDISH price to replace the battery. Nope, I'm good. I'll replace it myself, even though you caused the issue. I guess if they couldn't get me to fall for the Transmission Control Module scam (Again, so conveniently NOT covered under warranty when the bracket was) that they would try and make a buck on the battery ... I dropped off a truck that ran fine but you couldn't put it in gear due to the broken bracket and I am picking up a truck that the shifter works in but won't crank. Sometimes you just have to bite the bullet and fix things yourself because the "Professionals" aren't capable of being professional. Please stay away from this dealership's service department. When speaking to one of the employees in service when I was trying to figure out when my truck would be completed, he stated he was told by management "If you aren't capable of lying to customers, then you are probably in the wrong business." That statement cost this dealership any further business from a family that has purchased 5 vehicles in the past 4 years and Chevrolet a lifelong customer. More