Heritage Volkswagen Parkville - Service Center

Pleased with process Everyone has been helpful during this trying process If not for the one guy telling me to call insurance company I would have debated doing work Tha Everyone has been helpful during this trying process If not for the one guy telling me to call insurance company I would have debated doing work Thanks for the suggestion More

Not so good It’s impossible to reach anyone on the phone. The phone just rings and rings for the service department. When the automated phone comes on, it asks yo It’s impossible to reach anyone on the phone. The phone just rings and rings for the service department. When the automated phone comes on, it asks your name then hangs up on you. Happens 3 times until I stopped calling. One time I had to call sales and get them to walk the phone over to someone in the service department. And the appointment scheduling is horrible. I made an appointment for 8:10 am. I arrived at 8 and I had to wait in line until 8:45 to check in for my appointment. They only had one service advisor to check in 20 people. It’s insane and unorganized. The other staff members are friendly. But when it comes to your time and answering the phone this place is horrible. More

Service Terrible diagnosis. This loss is so disorganized it’s ridiculous. They don’t answer their phone. Excuse after excuse. I would never recommend anyone e Terrible diagnosis. This loss is so disorganized it’s ridiculous. They don’t answer their phone. Excuse after excuse. I would never recommend anyone ever to go to VW parkville More

Excellent Customer Service Tyler IS THE BEST in service and Melissa on Sale! They are both So helpful and friendly. Always willing to get an answer Get the answer if they don’t Tyler IS THE BEST in service and Melissa on Sale! They are both So helpful and friendly. Always willing to get an answer Get the answer if they don’t have one. Tyler is one of the biggest reasons I always come to Hertigage even for oil changes that are so much faster at a drive thru place! I have purchased 3 VW’s with Melissa and would buy another one in a heart beat! Thank you for your great customer service! More

Cust Serv what is that I would actually rate my service at 0 stars. Daisi was to forward my paperwork, never happened! Picked the car up the next day and for some reason he I would actually rate my service at 0 stars. Daisi was to forward my paperwork, never happened! Picked the car up the next day and for some reason he couldn't print out the papers either? Emailed Daisi & left messages on the service department voicemail. NOTHING happened. Came back to the dealership a 3rd time. Tyrone was able to give me the proper paperwork. Tyrone knows what he's doing, the other two not so sure! And as a kicker my check engine light started back up again! Think I should bring it back for more quality service? 👎 More

Big experience The team of workers were so eager to serve you as soon as you arrived, and sure you were comfortable. Thank You.l am now waiting for parts for comple The team of workers were so eager to serve you as soon as you arrived, and sure you were comfortable. Thank You.l am now waiting for parts for completion. More

front end body work Needed front end body work, was given an estimate of a week to a week and a half and Heritage had my vehicle for 31 days! Very poor communication, cal Needed front end body work, was given an estimate of a week to a week and a half and Heritage had my vehicle for 31 days! Very poor communication, calls were not returned and we were never contacted regarding any problems! We were promised a discount of $50.00 for the extended rental vehicle but are still waiting on that and it’s been over a month since we picked it up. Will need to bring it back because you all did something to the horn and it isn’t working right. Will not bring vehicle back for body work! More

1 thing ruined a great experience! Everything was going well, appointment made, car dropped off, name in the system nothing else needed, maintenance performed in a timely manner, and th Everything was going well, appointment made, car dropped off, name in the system nothing else needed, maintenance performed in a timely manner, and then I presented a coupon sent by the dealership and was not allowed to use it citing I had not given it to them prior to the ticket being processed! I had not paid at this point and was very disappointed that the coupon could not be applied More

Car Service The technician listened to everything I had to say. Explained repairs, cost and offered me options. He also kept me informed with the progress of rep The technician listened to everything I had to say. Explained repairs, cost and offered me options. He also kept me informed with the progress of repairs and have me a reasonable completion time. More

good customer service The customer service I experienced was excellent!...friendly, courteous and genuine. I trust/respect the technicians and know they are not recommend The customer service I experienced was excellent!...friendly, courteous and genuine. I trust/respect the technicians and know they are not recommending a service that is not needed. More