Heritage Volkswagen Parkville - Service Center

From day one my Advisor was excellent Ciara to Pacolo CARNEAVALE the high praise I could give to anyone. He is the BEST. Explain everything to you about your CAR and wk. With u .Mr Wilkens is also great CARNEAVALE the high praise I could give to anyone. He is the BEST. Explain everything to you about your CAR and wk. With u .Mr Wilkens is also great at his job when my Advisor. is off he steps right in to assist when I come in For service More

First time for service. Great experience & atmosphere I needed major service for my car. Called on Saturday and explained my problems. Was able to get an appointment on Monday morning. After a little pa I needed major service for my car. Called on Saturday and explained my problems. Was able to get an appointment on Monday morning. After a little past an hour of seeing what the problems were, was called in from their great comfortable waiting area. Thinking I will have to leave the car and come back another day. All the problems of my car were easily explained and was given other recommendations of service that will be needed in the future but was fine for now. They said it can be done that day in 4hrs. I didn't have to find a loaner or rental. And didn't miss a day of work. Staff was friendly and had conversations while waiting. I was very impressed. They made a new life long customer. More

Towing service and reclaiming personal items was stress free after my parked vehicle was totaled in an accident. All employees helped in completing my task. free after my parked vehicle was totaled in an accident. All employees helped in completing my task. More

Poor Service I had my Suv towed to ths location for a body work due to rear end collision. My car spent about 7weeks here with a bad job done and after market part I had my Suv towed to ths location for a body work due to rear end collision. My car spent about 7weeks here with a bad job done and after market parts used and after two of riding my car back and forth to work ot staryed to fall apart from the front bumper. I went back in to file a complaint and spoke to the body shop manager B buy name in short. He promised to get back to me in a week time but rill today which is the 4th week of waiting and making several calls to this location. I am yet to get a call back from them or anyone to give me a call back. I wont recommend this location to anyone never. More

Service nightmare Took my 2019 vw beetle twice . Only had 3,000 miles on it had a rattle in the drivers door they colluded not solve my problem Took my 2019 vw beetle twice . Only had 3,000 miles on it had a rattle in the drivers door they colluded not solve my problem More

Great and speedy experience Everyone was very pleasant and helpful. extremely knowledgeable at assisting and answering any questions that I had. I was quoted for a 2 hr wait time Everyone was very pleasant and helpful. extremely knowledgeable at assisting and answering any questions that I had. I was quoted for a 2 hr wait time and they finished in half that ! Very impressed with the speed and efficiency. More

Didn't go well but then they made it right Paolo Carnevale and Daniel McMahon I had a steering noise and they replaced the entire steering rack, which is a very unusual problem and quite expen Paolo Carnevale and Daniel McMahon I had a steering noise and they replaced the entire steering rack, which is a very unusual problem and quite expensive - and then I still had the same steering noise. It turned out to be an entirely different problem with the suspension, which is a common problem and less expensive.. They refunded the first cost and just charged me for the second cost. I didn't have to complain to other managers or go up to leadership or talk to an attorney - they just did the right thing. They were very fair and professional, and have earned my absolute trust. More

Courtesy and professionalism A great company to do business with; be it sales, service and or body shop. Where your mind can be at ease during your visit. A great company to do business with; be it sales, service and or body shop. Where your mind can be at ease during your visit. More

Service Recalls on VW Passat TDI The service writer was attentive & easy to work with. Very nice guy. Work was done professionally and in a timely manner. Great job! Renee Musicus The service writer was attentive & easy to work with. Very nice guy. Work was done professionally and in a timely manner. Great job! Renee Musicus More

Warranty Repair Warranty repair on headlight adjustment nuts was quickly completed. It took less time than anticipated. No cost as this was a warranty item. Also had Warranty repair on headlight adjustment nuts was quickly completed. It took less time than anticipated. No cost as this was a warranty item. Also had lightbulb changed. More