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Heritage Volkswagen Parkville - Service Center

Baltimore, MD

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158 Reviews

158 Reviews of Heritage Volkswagen Parkville - Service Center

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January 17, 2020

Excellent service. The representative is knowledgeable with the product. He took me through all the problems one by one and fixed the issues. I am happy More

by csc_spoke
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
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Jan 19, 2020 -

Heritage Volkswagen Parkville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 17, 2020

Tyler takes fabulous care of me. He makes a real difference and is a valuable client facing representative of your dealership. Very responsive and understands my needs and concerns. More

by Cgoles
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
Report | Print
December 30, 2019

Tyler Pearson had been a pleasure working with. He was responsive and helpful throughout the process. Will definitely come back for routine maintenance and any other issues. More

by kkuliev
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
Report | Print
Jan 05, 2020 -

Heritage Volkswagen Parkville responded

Kkuliev, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Safe travels!

December 29, 2019

Very friendly and professional, service was done in a timely manner the waiting area was clean and inviting w/complimentary coffee/tea etc. & TV very impressive More

by Tgreene
Recommend Dealer
Yes
Employees Worked With
Tyrone, Mr. Chan
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Jan 05, 2020 -

Heritage Volkswagen Parkville responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 26, 2019

This dealership’s service department has been very unresponsive on multiple occasions. When no one from Heritage got back to me I resorted to contacting Volkswagen USA. Only then did I get a callback. More

by djtspoon71
Recommend Dealer
No
Employees Worked With
Paolo Carnevale, Tyler Pearson
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Dec 27, 2019 -

Heritage Volkswagen Parkville responded

Thank you for taking the time to review Heritage Volkswagen Parkville. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for the lack of communication, as well as any resulting inconvenience, and understand your frustration with our Service Department. We work hard to provide all customers with an exceptional experience and would like the opportunity to restore your faith in Heritage Volkswagen Parkville. Our Service Manager, Dan McMahon, would like to further discuss the situation and resolve your concerns as soon as possible, but has been unsuccessful in locating your contact information based on your DealerRater username. At your earliest convenience, please contact Dan directly at dmcmahon@mileone.com or 410.663.7207 so that we may rectify our missteps and ensure your experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to hearing from you soon.

December 18, 2019

I came in for an issue that came up after getting a recall addressed and they threw in a voucher for a free service down the road. More

by Kevin James
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
Report | Print
November 29, 2019

Fantastic People ,Willing to Help in Anyway they can. Customer Service.And Mr Tyler What a Great Guy to have On your Team ..Great Great Team More

by 1006jessegrant
Recommend Dealer
Yes
Employees Worked With
Mr Walkman Really helped when I came to get my Car Great Team Again, Gabriel Walman, Tyler Pearson
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Dec 01, 2019 -

Heritage Volkswagen Parkville responded

We strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

November 28, 2019

Did not receive estimate in timely manner. Customer was forced to call multiple times to request update on diagnoses as well as final estimate to fix. Unable to pick up car due to lack of communication More

by Tosin
Recommend Dealer
No
Employees Worked With
Danny Than
Report | Print
Dec 04, 2019 -

Heritage Volkswagen Parkville responded

Hi Tosin. Thank you for taking the time to review Heritage Volkswagen Parkville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We take great pride in providing all customers with an exceptional experience and are disappointed to hear this did not occur. We sincerely apologize for the lack of communication from our Service Department, as well as the extended wait time for your vehicle’s diagnosis and repair. We have shared your feedback with our management team and service staff and are confident they will use it to improve their processes moving forward. Our Service Manager, Dan McMahon, has attempted to contact you to discuss the situation in more detail and address your concerns, but has been unsuccessful in reaching you. We are confused by some of the information in your review, as we do not have an employee named Danny Than at any of our MileOne stores. At your earliest convenience, please contact Dan at dmcmahon@mileone.com or 410.663.7202 so that we can better understand your experience and resolve your concerns as soon as possible. Thank you for your time, and we look forward to speaking with you soon.

November 22, 2019

I had a few questions about my older GTI and Johnny went above and beyond to answer my questions to the best of his ability! He was very patient and clear on how he was describing things. He was also very t More

by Nikki B
Recommend Dealer
Yes
Employees Worked With
Johnny Chan
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Nov 25, 2019 -

Heritage Volkswagen Parkville responded

Nikki, thank you for your feedback. We're thrilled you found Johnny knowledgeable and the whole experience pleasant and easy. Thank you for the recommendation, and have an amazing day!

November 14, 2019

Tylor service was awesome as always. Makes people feels very welcome.he made everything possible and easy. VW has great employees. Thanks for making everything so easy. More

by Carlos47
Recommend Dealer
Yes
Employees Worked With
Tyler Pearson
Report | Print
Nov 15, 2019 -

Heritage Volkswagen Parkville responded

Carlos, thank you for your feedback. We're thrilled you found Tylor knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

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