Heritage Volkswagen Parkville - Service Center

Love Heritage VW! it was my first time going there a few weeks ago and they were on top of everything. Service was excellent and I wasn’t stuck there all day. Bravo. weeks ago and they were on top of everything. Service was excellent and I wasn’t stuck there all day. Bravo. More

Unfortunately when I took my vehicle in for service I had a very poor experience. I needed one tire due to a nail being in my tire. Heritage VW had my vehicle for 9 days before the tire arrived at their shop a very poor experience. I needed one tire due to a nail being in my tire. Heritage VW had my vehicle for 9 days before the tire arrived at their shop. While I understand in the times we’re in shipping can be more difficult I do not understand poor customer service and lack of empathy. The CSR had an insulting tone and attitude. I asked for a loaner vehicle as my job requires for me to drive all over Maryland. I was simply told “No, none available”. I have a hard time believing Heritage could not provide a loaner vehicle for me to use. The customer service rep did not care about my request. Never apologized for the inconvenience, never attempted a different solution to the problem. Nothing. It was very very disappointing! I love my vehicle. I had a great buying experience at this VW dealership and have had great buying experiences for previous vehicles at other Heritage dealerships. Very unfortunate situation! More

Good people and high standards are what define this dealership. I feel that my 2009 VW TDI Sportwagen has maintained its performance because of the folks at Heritage. dealership. I feel that my 2009 VW TDI Sportwagen has maintained its performance because of the folks at Heritage. More

Always dependable and friendly service. Waiting room is nice! Since I always need to wait for the service to be done I appreciate the speedy completion. nice! Since I always need to wait for the service to be done I appreciate the speedy completion. More

Unorganized, poorly managed, poor customer service, pricier than nearby competitors, advisor didn’t know proper VW maint schedule, no active walk around during write up and or redelivery of vehicle. Wo pricier than nearby competitors, advisor didn’t know proper VW maint schedule, no active walk around during write up and or redelivery of vehicle. Would not recommend. More

Love this location . I had called dan the mgr. Had a emergency calked.him and went to the dealership dan took care of me immediately. I love the Vip treatment At parkville heritage location. Thanks Da emergency calked.him and went to the dealership dan took care of me immediately. I love the Vip treatment At parkville heritage location. Thanks Dan. More

The sales team is great ! Especially John D. I’ve bought 2 cars from him! The service department needs work. I was waiting for months for a rental to get my brand new VW fixed, I was forgot about. Then I pi 2 cars from him! The service department needs work. I was waiting for months for a rental to get my brand new VW fixed, I was forgot about. Then I picked my car up after not having it for a week and only one of 3 things were fixed. More

Work that I paid to have done actually got done Unlike Work that I paid to have done actually got done Unlike the last VW dealership. All tho its not a convenient location for me compared to the other de Work that I paid to have done actually got done Unlike the last VW dealership. All tho its not a convenient location for me compared to the other dealership , knowing that I’m getting what I pay for makes it worth the drive . More

Great Service. Very nice service people. Ordered parts for my Atlas to have a tow package added to my vehicle. The part came in in a timely fashion. Scheduled service. Paola stayed on the job to get it fi for my Atlas to have a tow package added to my vehicle. The part came in in a timely fashion. Scheduled service. Paola stayed on the job to get it finished. Very pleased. More

appointment at 1:30 pm provider never gave update left for the day. I had to request car status at 5:15 pm Not Satisfied for the day. I had to request car status at 5:15 pm Not Satisfied More