Heritage Volkswagen Parkville - Service Center

Excellent service as always...kept updated on status of Excellent service as always... kept updated on status of my vehicle and was completed in a timely manner. quality of work was top notch with no Excellent service as always... kept updated on status of my vehicle and was completed in a timely manner. quality of work was top notch with no issues. Dan and his team arw the best VW Dealer Service around. thx for always taking car of our rides SG More

Expedient service. Service advisor explained all necessary maintenance and the estimated costs. Excellent service experience. Will definitely take my vehicle back for all maintenance needs. necessary maintenance and the estimated costs. Excellent service experience. Will definitely take my vehicle back for all maintenance needs. More

Nick Strapon was very rude. Cut me off every sentence. Did not listen to my concerns. Will find another shop. Wanted to charge me for a service that has an entire year warranty. Had the worst attitude, an Did not listen to my concerns. Will find another shop. Wanted to charge me for a service that has an entire year warranty. Had the worst attitude, and Tyrone did not help. More

This is the third drop off I have done. I have constantly had to be the one to call and leave messages and wait two days for a call. A week later and still no loaner car for me to use while a defect is repa had to be the one to call and leave messages and wait two days for a call. A week later and still no loaner car for me to use while a defect is repaired. I’ve been treated without respect and brushed off numerous times. The service is horrible. Once my husband took the car up it’s being fixed. More

It was time for 60,000 mile vehicle service which included oil change tire rotation and spark plugs. Johnny Chan provided exceptional service and his communication was top notch. He help me answer so included oil change tire rotation and spark plugs. Johnny Chan provided exceptional service and his communication was top notch. He help me answer some challenging questions and was able to provide me with the information that I needed to get the right service. More

Johnny always gets my car fixed right and on time. Always friendly and efficient pleasure to work with and super nice. Highly recommend for all your service! Always friendly and efficient pleasure to work with and super nice. Highly recommend for all your service! More

Always super helpful & reliable! I know I can count on Johnny Chan when I need my car serviced or have any questions regarding my car! He is the reason I will drive across town to get my car serviced at H Johnny Chan when I need my car serviced or have any questions regarding my car! He is the reason I will drive across town to get my car serviced at Heritage Parkville (even when there is literally a VW 5 mins from my house) . 11/10 would recommend Johnny!! Thank you for all ur help!! :) More

Horrible service....waited 1 1/2 hours for a key to be programed to car that never happened! 2nd trip same result my key cost $150 and services should be free. Inconvenience!! programed to car that never happened! 2nd trip same result my key cost $150 and services should be free. Inconvenience!! More

Service dept is amazing. Johnny and Nick always give you first class service. no matter what my issue is. The are there to take care of my car! first class service. no matter what my issue is. The are there to take care of my car! More

Great. New Atlas had a minor problem with hood latch. As a result the alarm kept triggering. Scheduled the appoitment right away and problem resolved. As a result the alarm kept triggering. Scheduled the appoitment right away and problem resolved. More