Heritage Volkswagen Parkville - Service Center

Paolo Is Heritage Service Another visit today for routine maintenance on a very busy Saturday before Xmas. Upon pulling into the service lane Paolo again greeted me even befo Another visit today for routine maintenance on a very busy Saturday before Xmas. Upon pulling into the service lane Paolo again greeted me even before exiting my Jetta. He quickly completed the assigned work and some recommended preventive maintenance services I overlooked. I was then having the free coffee in the waiting room as Paolo kept me updated along the way. Thanks Paolo you are the reason I return to have your team service my 4 VW vehicles. More

Service Purchased the tiquan and was promised a going over after 30 days, oil change when needed as well as a detail. The car has 5 flaws from factory and now Purchased the tiquan and was promised a going over after 30 days, oil change when needed as well as a detail. The car has 5 flaws from factory and now an electronic problem. Sent email to salesman and to service. Never heard from either one. I was sent a survey and I said no one contacted me. The salesman finally got back to me and said he will have service contract me. No one again has contacted me. If salesman was as good as he said, he should have followed up to make sure I was contacted. I assume heritage does not repair cars. Apparently the salesman is just like other salespeople. Say alot, take your money and show you the door. I've purchased alot of cars in my life time. I'm no fan of German cars and this was my wifes choice. First time ever had I requested services from a dealer and have been let down. I understand salespeople not doing things they say and expect that. However, a service department not contacting me back is the first. Very disappointed in heritage service. My wife has been on me about the electronic issues 3 times. I plan to contact vw directly to get a referral. More

Paolo Carnevale Is My Personal Service Advisor Another pleasant trip to the Parkville VW service center on Friday 8/24. As soon as I arrived Paul had greeted me before I exited the car and told me Another pleasant trip to the Parkville VW service center on Friday 8/24. As soon as I arrived Paul had greeted me before I exited the car and told me to relax in the waiting room assuring the work would be done quickly and accurately. He also assured me that any and all discount specials would be deducted from the final price saving me alot of time and ensuring I received the best price. Vehicle was completed in a timely manner and cleaned up ready to go. Consistent, reliable service each time by the VW professionals at Parkville. Please schedule service with Paul and see for yourself. While there he gave me advice on the new 2019 Jetta which was helpful in making my decision in purchasing a new one same day. Thanks Paul! More

Saved Car would not start,called Tyler and he had a tow Truck pick me and the car up. After review. I bought a new battery. My vw is 5 years old and I ha Car would not start,called Tyler and he had a tow Truck pick me and the car up. After review. I bought a new battery. My vw is 5 years old and I had never replaced The battery. More

Mechanics are ok but the people are amazing I have been here 3 times with-in the past year because I have a older Passat and each time I have been helped it’s been amazing. Mr. Paolo is an amazi I have been here 3 times with-in the past year because I have a older Passat and each time I have been helped it’s been amazing. Mr. Paolo is an amazing person, big hearted, selfless man. I am always willing to pay more when having service like this. This needs to not go unnoticed because he has done more than what anyone could’ve done. More

Disgraceful I am completely disgusted with this place. This is where I bought my car a couple years ago and was pleased with the service so I decided to keep comi I am completely disgusted with this place. This is where I bought my car a couple years ago and was pleased with the service so I decided to keep coming back for the routinely services. I live about fifty miles away from this location. On May 25th I went in for an oil/filter change, windshield wiper replacement and to fix a headlight. I wait about three and half hours then decide to see if my car was ready. It was ready for some time, someone just left the keys laying on the table. I ask the associate about getting two of my speakers fixed and what the cost would be. He spent an extra twenty minutes checking the speakers (no biggie) and tells me he’ll call me in about ten minutes to give me an estimate. Never called. Never emailed. I called them a couple days later and no one knew what I was talking about. Fast forward to mid July. I am visiting my parents when my Dad just so happens to pop my hood to clean it and fill the windshield fluid (why wasn’t this topped off at the time of the service?). He then decided to check the oil dipstick and finds thick, goopy, black oil on the end of it. Way below where the oil should be and BLACK. There is no way that oil disappeared in less than two months. I tried reaching out and I’ve gotten no response two weeks later. I will now let the BBB deal with them and write this review on every site. My engine can be permanently damaged. Who’s to say that this is the first time they skipped out on oil changes in the past? More

Extremely Professional, Personal and a Great Guy! Paolo is outstanding and very helpful. The warmth of his personal communication skills leave me with a strong degree of confidence that is reassuring Paolo is outstanding and very helpful. The warmth of his personal communication skills leave me with a strong degree of confidence that is reassuring. I really enjoy his sincere friendliness, its the kind that comes from someone who enjoys what they do. I hope Heritage knows what they have with Paolo! Thank You ! 👌 More

COURTEOUS & PROFESSIONAL Tyler Pearson is a very courteous & professional Service Advisor. Check-in was quick and efficient, and the wait was shorter than expected. Tyler thor Tyler Pearson is a very courteous & professional Service Advisor. Check-in was quick and efficient, and the wait was shorter than expected. Tyler thoroughly went over what I had asked to be done on my Passat, and made some suggestions for additional proper maintenance at 30k miles. I was more than happy to add an additional service onto my order because my car did need it. I am glad he asked, and he was not pushy about it. After the work was completed he thoroughly went over the invoice again making sure the work done was what I had requested, and it was. He was also open to questions and concerns, and really just making sure that I was satisfied with the service and I was. Again, the wait time was shorter than expected which is always a bonus. I switched to the VW Parkville Service Center a few years ago after having a horrible experience at Cook VW, and I have never been happier. From day one they have always been HONEST, professional and courteous. I would never go anywhere else! (Michelle Wells) More

Service Advisor Worth 6 Stars Another very pleasant and exceptional service experience from the moment I arrived for basic oil change service today.. Paul was multi-tasking when I Another very pleasant and exceptional service experience from the moment I arrived for basic oil change service today.. Paul was multi-tasking when I arrived but immediately upon entering greeted me, got inside car and opened hood to check on fluid levels and inspect prior to moving on to service.. this extra care made me feel extra special since many times when car is serviced obvious signs of maintence are missed and do not get addressed.. Paul literally runs the service front area and should be commended.. he responds to emails quickly willing to help retain customers and ensure the job is done to complete satisfaction. I will continue to come for service here at parkville as long as he is here.. please make sure he is rewarded for taking care of me on a very busy service Saturday! More

Great service all the way around! I bought my 2015 Volkswagen Golf here nearly three years ago and am still singing the praises of this dealership. Everyone in the service department I bought my 2015 Volkswagen Golf here nearly three years ago and am still singing the praises of this dealership. Everyone in the service department is great and Melissa Cole (who sold me my car) has always been there for me when I have had questions or needed advice. I have referred many friends and family to her. During my last service visit I was talking with another customer of the dealership and we were sharing our very positive experiences with Melissa. Concerning the Service Department, Ciara, Paolo, and Jennifer were (and are always) awesome!! More