Heritage Volkswagen Parkville - Service Center

Difficulty with front windows. Very helpful and respectful. Bringing car back for followup this Monday to see if we can explore the issue further. Dealer suggested keeping it for th Very helpful and respectful. Bringing car back for followup this Monday to see if we can explore the issue further. Dealer suggested keeping it for the day in the heat to see if they can find the cause of windows sticking. More

Very helpful and proactive Tyler did a great job seeing to all of our concerns, and making sure we knew how much things would cost. He was very through and proactive. Would happ Tyler did a great job seeing to all of our concerns, and making sure we knew how much things would cost. He was very through and proactive. Would happily work with him again. More

Excellent My experience was excellent and I was very pleased with the customer service and services that were provided! I would recommend this dealer to anyone. My experience was excellent and I was very pleased with the customer service and services that were provided! I would recommend this dealer to anyone. More

Heritage VW is cool Short visit and positive environment. I believe I worked with Antoine, he is usually very friendly like all who I have worked with over the past five Short visit and positive environment. I believe I worked with Antoine, he is usually very friendly like all who I have worked with over the past five years. Much appreciated. More

Great Service Went in for my 30K service. Tyrone helped me out and got me back on the road quicker than I expected. He made me feel right at home and got me set up Went in for my 30K service. Tyrone helped me out and got me back on the road quicker than I expected. He made me feel right at home and got me set up for a follow-up service needed the following week. Very nice staff. I've been going here for the past 9 years with no complaints. More

Poor service, 4th time there never fix the problem. Poor service. 3rd time bringing it there for check engine issue. Did finally give rental car after I had to get Dan the service manager invoked. Last Poor service. 3rd time bringing it there for check engine issue. Did finally give rental car after I had to get Dan the service manager invoked. Last time told me it was the O2 sensor, however come to find out that wasn’t even the issue. Last time I had to come back 3 times because they kept telling me they had the part but they didn’t. This time the pickup process was ridiculous it took like 15 mins just to speak to someone to get my keys. Never buy a Volkswagen or get it serviced here. Right now the check engine light is off, but we’ll see what happens. If it happens again I will be pursuing litigation under lemon law. More

Great customer service I ×as impressed with the level of customer service that I received. Everyone was friendly and greeted you when they saw you. My service representative I ×as impressed with the level of customer service that I received. Everyone was friendly and greeted you when they saw you. My service representative was the best. She handled my problem quickly and got me on my way to work. More

I've parkville As usual very good and very friendly in time manner 90 min is 90 min Could do better with price but you have a good follow up on your vehicle As usual very good and very friendly in time manner 90 min is 90 min Could do better with price but you have a good follow up on your vehicle More

Quick service visit Despite the long line of cars that had arrived before me, I was able to leave in record time. Because I was waiting, and not just dropping off, my veh Despite the long line of cars that had arrived before me, I was able to leave in record time. Because I was waiting, and not just dropping off, my vehicle's service was expressed. Instead of the usual 2+ hour wait for an oil change, the car was done in less than 90 minutes. Painless. More

Friendly, high quality service I purchased new tiguan in 2018. I came to the dealer for oil change and regular check up. The representative Daisi Gibbons was very nice and knowledge I purchased new tiguan in 2018. I came to the dealer for oil change and regular check up. The representative Daisi Gibbons was very nice and knowledgeable, she arranged technician for the work. More importantly, she let me know that my car has a recall service which I did not know before I came. It took about two hours for the entire work. I was very satisfied about the service. More