Heritage Volkswagen Parkville

Went in two weeks ago, was told part would be ordered and I'd be in and out, no problem. Two weeks later, not one single word, nor return calls. I would absolutely avoid not just this dealdership, service d I'd be in and out, no problem. Two weeks later, not one single word, nor return calls. I would absolutely avoid not just this dealdership, service department, but Mile One Heritage in general. Nothing but one headache after another. More

I am very happy with Heritage VW Parkville, what a top notch organization. As far as my salesman, I would give Spencer more than 5 stars if I could. He was so friendly, yet very professional and honest. notch organization. As far as my salesman, I would give Spencer more than 5 stars if I could. He was so friendly, yet very professional and honest. I will definitely recommend both Spence Buettner and Heritage Parkville if you are looking for a good deal on a Volkswagen. More

My sales consultant Melissa Cole is absolutely the best consultant ! She took care of me from start to finish! consultant ! She took care of me from start to finish! More

Heritage, sold me a crappy car for my 17 year old daughter and not a month later it was back in the shop. Ever since then we have been having the same problems with it, it has been in the shop at lea daughter and not a month later it was back in the shop. Ever since then we have been having the same problems with it, it has been in the shop at least 4 times for the same thing. Now that my warranty expired all of a sudden the problems are not covered and it’s over $2500 even though the last time we were there was April 2022 . Basically he told my daughter it’s not his problem and sent her on her way. On top of that they lost the keys when she went to go and pick it up. Today she calls to let them know we’re having it towed to a real dealership and they didn’t even ask for her name. I will never do business with anyone there again! More

I am a big fan of Heritage Volkswagen Parkville: I bought my last 3 cars here and do all my service here, mainly because my super agent, Melissa, rocks! She is straight talking, knowledgeable, patient, and my last 3 cars here and do all my service here, mainly because my super agent, Melissa, rocks! She is straight talking, knowledgeable, patient, and always your advocate, well after the sale is done. She never pressured me (and I took months to decide the model and specs for my current Tiguan). She also ensures that Heritage’s Service team was able to take care of a sunroof (recall) issue as quickly and painlessly as possible. I appreciate having such a responsive team to work with, and to have Melissa on my side. If you are looking for a place to buy and service your VW, there is no better place than this, and I can’t recommend Melissa strongly enough. More

Michael C was best thing since sliced bread was so helpful and made it a great buy helpful and made it a great buy More

The salesman was a real nice guy. Very informative. Never felt like I was being pressured into buying something. Very informative. Never felt like I was being pressured into buying something. More

Heritage Volkswagen in Parkville, Maryland, is an outstanding organization. We traded a 2014 VW Passat and received a generous trade value towards the purchase of a new 2022 Taos SEL. John DeMartin outstanding organization. We traded a 2014 VW Passat and received a generous trade value towards the purchase of a new 2022 Taos SEL. John DeMartino was honest and extremely knowledgeable about all the VW models, features, pricing and was helpful deciding a trim. John stepped us through the process seamlessly and we were on our way with a new vehicle in no time. John also printed an extra copy of our insurance card to place in the glove box. Value added service is not common today, but John is the exception. I highly recommend Heritage Volkswage and John DeMartino in Parkville, Maryland. More

My experience at heritage was Professional courteous really helpful. Andre really made the process easy really helpful. Andre really made the process easy More

Working with Corey was such a pleasure! Very knowledgeable and made the process quick and easy will definitely be coming back to heritage for my next vehicle! Very knowledgeable and made the process quick and easy will definitely be coming back to heritage for my next vehicle! More