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Heritage Volkswagen Parkville
Baltimore, MD
1,514 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,514 reviews
June 27, 2019
Tyrone Wilkens Best in Service Tyrone in service is consistent, courteous and timely. Excellent customer service no complaints here. Detailed in his recommendations and prompt with Tyrone in service is consistent, courteous and timely. Excellent customer service no complaints here. Detailed in his recommendations and prompt with follow ups. I only deal with him More
by HertzBoss
Employees Worked With
Tyrone Wilkens
June 27, 2019
Great service—repeat customer This is the second car I have purchased from Bruce in the last 6 months. He’s great to work with and very patient. Highly recommended! This is the second car I have purchased from Bruce in the last 6 months. He’s great to work with and very patient. Highly recommended! More
by Goheels6898
Employees Worked With
Jacob Cardwell, Bruce Freeman
June 27, 2019
Difficulty with front windows. Very helpful and respectful. Bringing car back for followup this Monday to see if we can explore the issue further. Dealer suggested keeping it for th Very helpful and respectful. Bringing car back for followup this Monday to see if we can explore the issue further. Dealer suggested keeping it for the day in the heat to see if they can find the cause of windows sticking. More
by Volkswagon1
Employees Worked With
John DeMartino, Tyler Pearson
June 26, 2019
Very helpful and proactive Tyler did a great job seeing to all of our concerns, and making sure we knew how much things would cost. He was very through and proactive. Would happ Tyler did a great job seeing to all of our concerns, and making sure we knew how much things would cost. He was very through and proactive. Would happily work with him again. More
by GSampson
Employees Worked With
Tyler Pearson
June 25, 2019
Excellent My experience was excellent and I was very pleased with the customer service and services that were provided! I would recommend this dealer to anyone. My experience was excellent and I was very pleased with the customer service and services that were provided! I would recommend this dealer to anyone. More
by Car Buyer
Employees Worked With
Tyler Pearson
June 24, 2019
Sales Review Very professional, knowledgeable and friendly! Took us on a good tour. Honored the internet price which was a very big selling point. Scheduled a thir Very professional, knowledgeable and friendly! Took us on a good tour. Honored the internet price which was a very big selling point. Scheduled a thirty day courtesy check up. More
by JEH2017
Employees Worked With
Khaliq Thomas, Mitch Giller
June 24, 2019
Dissatisfaction with GM...Mitch Giller I tried very hard to be patient and give Mitch Giller the opportunity to correct the wrongs which I encountered when purchasing my car.....but he prov I tried very hard to be patient and give Mitch Giller the opportunity to correct the wrongs which I encountered when purchasing my car.....but he proved that the sale of the car was his only agenda...NOT CUSTOMER SERVICE...EXTREMELY DISAPPOINTING and STILL UNSATISFIED More
by Extremely Dissatisfied
Employees Worked With
Mike Reeger, Gabriel Walman, Amanda Jeffrey, Mitch Giller
June 21, 2019
Heritage VW is cool Short visit and positive environment. I believe I worked with Antoine, he is usually very friendly like all who I have worked with over the past five Short visit and positive environment. I believe I worked with Antoine, he is usually very friendly like all who I have worked with over the past five years. Much appreciated. More
by VWowner
Employees Worked With
Antoine
June 20, 2019
Great service Herb is a great guy, very funny and intelligent. He made car buying very easy and fun. 10/10 I would recommend him to anyone looking for a car. Tommy Herb is a great guy, very funny and intelligent. He made car buying very easy and fun. 10/10 I would recommend him to anyone looking for a car. Tommy did a great job on the recommendation. More
by Brandon
Employees Worked With
Tommy Citro, Herb Randolph
June 19, 2019
Professional service Herb was great, very professional and so personable and friendly. We really liked talking with him and my kids were sad he wasn’t going to come to din Herb was great, very professional and so personable and friendly. We really liked talking with him and my kids were sad he wasn’t going to come to dinner with us. Herb really worked hard to make this deal work for all parties involved. We are very happy with our purchase. More
by BPlucinik
Employees Worked With
Herb Randolph
