Heritage Volkswagen Parkville

Cust Serv what is that I would actually rate my service at 0 stars. Daisi was to forward my paperwork, never happened! Picked the car up the next day and for some reason he I would actually rate my service at 0 stars. Daisi was to forward my paperwork, never happened! Picked the car up the next day and for some reason he couldn't print out the papers either? Emailed Daisi & left messages on the service department voicemail. NOTHING happened. Came back to the dealership a 3rd time. Tyrone was able to give me the proper paperwork. Tyrone knows what he's doing, the other two not so sure! And as a kicker my check engine light started back up again! Think I should bring it back for more quality service? 👎 More

Painless Purchase Do you know how you dread sitting in a dealership for hours while the salesman goes back and forth to the manager? This isn't that experience. This wa Do you know how you dread sitting in a dealership for hours while the salesman goes back and forth to the manager? This isn't that experience. This was a quick and streamlined experience. Got a good price. Pretty painless. More

Attentive, through, caring. Herb Randolph is a pleasure to work with. He was kind and understanding as I bought my first car. He answered all my questions and was both clear and Herb Randolph is a pleasure to work with. He was kind and understanding as I bought my first car. He answered all my questions and was both clear and patient with me as I learned. More

Parkville Dealership Khaliq and the dealership were very helpful and efficient. Looking forward to coming back! Gabe and Melissa were both also a joy to work with Khaliq and the dealership were very helpful and efficient. Looking forward to coming back! Gabe and Melissa were both also a joy to work with More

Great 1st Experience Bruce was super helpful and kind along with Marcus. There warm demeanor made my 1st buying experience pleasurable. I would recommend other people to u Bruce was super helpful and kind along with Marcus. There warm demeanor made my 1st buying experience pleasurable. I would recommend other people to use them. More

Heritage Always Treats Customers Like Family! We had excellent service once again on our latest purchase from the PARKVILLE Heritage Group! Herb Randolf and Mitch Giller Always Makes your car buyi We had excellent service once again on our latest purchase from the PARKVILLE Heritage Group! Herb Randolf and Mitch Giller Always Makes your car buying experience a great one! You guys are awesome and know how to treat people right. We love you guys!?? More

Amaze xxxxx We got to the dealership, not knowing what the plan was, Herb was very helpful in finding a vehicle I love but also still in my price range. Thank you We got to the dealership, not knowing what the plan was, Herb was very helpful in finding a vehicle I love but also still in my price range. Thank you! More

Great We had an such an easy time getting the jetta. Thanks to herb we finally got a car we've been searching for. Thank you to herb and everyone at heritag We had an such an easy time getting the jetta. Thanks to herb we finally got a car we've been searching for. Thank you to herb and everyone at heritage! More

Big experience The team of workers were so eager to serve you as soon as you arrived, and sure you were comfortable. Thank You.l am now waiting for parts for comple The team of workers were so eager to serve you as soon as you arrived, and sure you were comfortable. Thank You.l am now waiting for parts for completion. More

front end body work Needed front end body work, was given an estimate of a week to a week and a half and Heritage had my vehicle for 31 days! Very poor communication, cal Needed front end body work, was given an estimate of a week to a week and a half and Heritage had my vehicle for 31 days! Very poor communication, calls were not returned and we were never contacted regarding any problems! We were promised a discount of $50.00 for the extended rental vehicle but are still waiting on that and it’s been over a month since we picked it up. Will need to bring it back because you all did something to the horn and it isn’t working right. Will not bring vehicle back for body work! More